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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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My iD

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20975 Topics

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Recent feedback. Most replies Most views

Umair ZahoorCivilian

asked in Your Phone & SIM.

id account

I am id mobile customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app And also this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service

Kevin ChamberlainCivilian

asked in Your Phone & SIM.

How do I turn off Answering service?

I just need to turn answering machine off so no messages can be left.

asked in Your Phone & SIM.

number port failed yesterday

Hi, my number port in did not happen yesterday, and the chat help is not appearing. Anyone here that can assist me ?

Stephen R BrownNewbie

asked in Pay As You Go.

total rip off company

This firm are a total rip off they don’t deliver on their side of the contract then when you switch away from them they rob you again

Shannon BryanCivilian

asked in Your Phone & SIM.

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ?

Stephen R BrownNewbie

posted in Pay As You Go.

worst Company Ever

I came over to ID from EE the worst decision I have ever made? I need to have internet connection because I have to keep an eye on my invalided mother but withID I could never get any coverage, no matter where I was in the country.i have now gone back to EE because as mentioned it’s a life or death situation with my mother NowID want to charge me a lot of money for their service even though I had no service.i will be publishing on Facebook groups and reporting to Trading Standards as they are robbing me because the service is crap and all they will say that it’s on the contract but it’s also on the contract to supply unlimited internet, calls and texts but they never supplied the full service so in reality they owe me money.DO NOT USE THIS COMPANY

Dylan1903Newbie

asked in Your Phone & SIM.

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

Dylan1903Newbie

asked in Your Phone & SIM.

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!) and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number? Any help would be greatly appreciated

ArranNelsonNewbie

asked in Your Phone & SIM.

no service

I’ve tried resetting my data connection it didn’t work I’ve tried logging in and it sent a code to my number but I’m not receiving calls or texts due to no service.. and there is no other way around this

Iain AdamNewbie

asked in Your Phone & SIM.

Replacement Phone

My phone is damaged and will be replaced by insurance, do I need to tell iD Mobile any details of my replacement phone when I receive it?

Harry C HoweNewbie

asked in Your Phone & SIM.

NOT ALLOWING ME TO UPGRADE

I’ve finished my 2 year term and now want to upgrade however the app doesn’t let me view all the possible upgrade deals! Been on the website as well but it just tells you to login and then does the same thing!

Mike BinghamNewbie

asked in Pay As You Go.

Roaming

I asked the question, but it was clearly too difficult for ID to answer, does Spain include Majorca on a SIM only, does anyone know please. Thanks in advance

Vic ChadwickCivilian

posted in Your Phone & SIM.

Rubbish

I agree with other users this new app is not fit for purpose and as a result I shall be leaving ID very soon.Not in the least user friendly.Rubbish in fact

Aiden McPhersonCivilian

asked in Your Phone & SIM.

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden

Farhana NaseemCivilian

asked in Your Phone & SIM.

My sim not working

My SIM was working I changed it to vodaphone but due to some issues I returned to iD mobile, since then it is not working, I have cleaned it too, bit not working. I don't want to change my number and I don't know how to fix it. Who is the best person to ask, or guide me what to do Regards Farhana

Sid HernandezNewbie

asked in Your Phone & SIM.

Mobile Services Not Working - Customer Payment Helpline

I have paid my recent bill but I have a serious problem when I make calls it automatically forwards me to the customer payment helpline and says that I have paid and up to date with my payments then hangs up. This happens every time I call a phone number, but I’m not sure why it’s doing this if I have paid my bill along with that I am not able to make any calls due to the automated voicemail and not being able to use any mobile data at all. ID MOBILE WHAT CAN BE DONE TO RESOLVE THIS ISSUE ASAP!!!

asked in Your Phone & SIM.

data

does the date roll over on all upgrades ? thinking of upgrading to samsung A15All so please is there a big difference between samsung A15 4g and samsung A15 5g please?

Kevin BroughtonNewbie

asked in Your Phone & SIM.

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

Darren KinnersleyNewbie

asked in Your Phone & SIM.

5g

Hi ivs had my galaxy s23 for nearly a year, in that time, I've never had a 5g signal, even though I've been paying for it. How muxh does it cost to cancel my contract so I can move to a decent provider

Dave RJCivilian

posted in Your Phone & SIM.

help

Hi I have puk code to transfer my old number can someone assist me please

alessiaCivilian

asked in Your Phone & SIM.

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

asked in Your Phone & SIM.

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks

Kirstyanne7685Newbie

asked in Your Phone & SIM.

manage cap on bill

Been trying to change the cap on my bill, but it just says oops, there's a problem

DonnaSmith1234Civilian

posted in Pay As You Go.

cant amend billing cap in app

Can’t change billing cap on account. Says oops there’s been a problem whenever I log into the app

smallinder-ballNewbie

asked in Your Phone & SIM.

switch over

I should have switched over I have sent you my pac code you have taken your first payment but my old phone number is not working when will you be porting my number over

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