My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21020 Topics

M
Civilian
MaruanCivilian
asked in Your Phone & SIM.

Passcode for reactivation not sent

I am trying to activate my replacement SIM on iphone and get as far as needing passcode but the passcode never arrives despite my asking repeatedly for it to be resent.

1
Tom
iD Mobile Employee
14 days ago
R
Newbie
Richard RoseNewbie
asked in Your Phone & SIM.

account

Cani have 2 different phone numbers on the same e mail adress

1
Kash
iD Mobile Employee
15 days ago
N
Civilian
Niamh_DyerCivilian
asked in Your Phone & SIM.

how do i pay outstanding balance

URGENT HELP REQUIRED: I have received a letter to say I owe an outstanding balance but it won’t let me log on to my account anymore to pay it. It doesn’t recognise my username and password and my number is no longer in use. How do I pay please? I have also tried calling the automated number but because I now have a new contract with ID, it wants to take the balance off of that and not the outstanding one

1
Kash
iD Mobile Employee
15 days ago
A
Newbie
AmandaFisherNewbie
asked in Pay As You Go.

FInal Demand

I have received a fraudulent final demand letter for £44.99.  How do you intend to remove this promptly from my account?

1
Kash
iD Mobile Employee
16 days ago
Tobias Weissenauer
Newbie
Tobias WeissenauerNewbie
asked in Your Phone & SIM.

overdue payment -bar

Good afternoon I have just made 2 payments of 50.41 when will my sim re activated ?  I also haven't recoved confirmation on email that was paied but on the window of payment sated that thank you for the payment can someone help woth this

1
Kash
iD Mobile Employee
16 days ago
Syed Marzi
Newbie
Syed MarziNewbie
asked in Pay As You Go.

mr

Can u help me with the sim please 

1
Lauren
iD Mobile Employee
18 days ago
A
Newbie
arcallNewbie
asked in Pay As You Go.

Topped up three times instead of one, website is a mess

I logged in on the website to top-up and it somehow billed me three times instead of one. I didn’t use the browser back/refresh buttons so it wasn’t my fault, the website kept putting up “oops” error pages and apparently that meant it was billing me.Even worse, the credit never appeared on my account, despite the charges showing on the top up transactions page and my banking app.What is going on? Is the website fit for purpose?

1
Lauren
iD Mobile Employee
18 days ago
V
Rookie
Vicky WattsRookie
asked in Pay As You Go.

cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

4
Tom
iD Mobile Employee
13 days ago
R
Newbie
roverhowelNewbie
posted in Pay As You Go.

Closed account billing

I notified ID I was closing my account in January as I had left the UK permanently. The normal payment went out in Feb as expected and another payment for a smaller amount went out in March. I recieved a questionnaire which I filled in explaining why I had left ID. I recieved notification that unless I contacted ID my number would no longer work. Now I recieve a email telling me to reinstate my direct debit as I would still be charged. Obviously ID has made a mistake so how do I get to speak to someone to sort it out. 

1
Lauren
iD Mobile Employee
18 days ago
Paula Janik
Civilian
Paula JanikCivilian
asked in Your Phone & SIM.

no device connection

a few days ago I realized that all my calls and messages are sent via wifi, the internet from my phone doesn't work anywhere, it shows the 5g network and full connection but I can't load any website

2
Lauren
iD Mobile Employee
18 days ago
N
Civilian
NuamasemaCivilian
asked in Your Phone & SIM.

By mistake i ordered phone and sim del 2 times i want to cancel 1 i item

 I m new to id mobail I don't know how to get in touch with customers service 😔. please help me I want cancel my 1  order.by mistake I did 2 times oder.

1
Lauren
iD Mobile Employee
18 days ago
N
Newbie
Nyka NykaNewbie
posted in Your Phone & SIM.

forgot phone passcode

Hello, i’ve ordered a phone couple of days ago my daughter made a passcode for the iphone and forgot it, is there any chance for you to take the phone back and reset it or do it virtually? Because we cannot get in it, i tried itunes with a laptop but i need to be in the phone in order to connect it to my laptop.

2
Lauren
iD Mobile Employee
18 days ago
M
Newbie
Marc BirkettNewbie
asked in Your Phone & SIM.

upgrade

I applied for an iphone 15 plus in black with reference 132775268 and it took the upfront payment but no further emails or anything, does this mean the application went through or being reviewed?

2
Lauren
iD Mobile Employee
18 days ago
Adriana Barnett Del Pozo
Civilian
Adriana Barnett Del PozoCivilian
posted in Pay As You Go.

plan time left

I'd like to know the remaining months left on my contract but your app isn't allowing me to see this info anymore.

1
Kash
iD Mobile Employee
16 days ago
Claire Lizzy Biggs
Newbie
Claire Lizzy BiggsNewbie
asked in Your Phone & SIM.

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

1
Lauren
iD Mobile Employee
18 days ago
S
Newbie
SLOPPYNewbie
asked in Your Phone & SIM.

Data Upgrade - Cooling off period.

I've just renewed my phone and sim contract. I'm currently in the cooling off period. The box isn't opened and I've not broke the seal because I'm now regretting not getting more data. Is it too late to increase my data allowance in the contract or do I have to use my cooling off period to cancel the contract and start again? I don't want to keep buying extra data every month via the idmoble app.  Many thanks in advance. 

5
S
Newbie
17 days ago
Paul Mathersmith
Newbie
Paul MathersmithNewbie
asked in Your Phone & SIM.

Why is my first bill payment more than the invoice stated?

Hi, My contract started on 11th April, and I was sent an email saying my bill for the first month would be one amount, yet you have taken out the full monthly rental amount.  Why is this?

4
Lauren
iD Mobile Employee
19 days ago
S
Civilian
seventhsealedCivilian
asked in Your Phone & SIM.

PAC

Hello,I recently switched to ID Mobile and had my number ported over. However, the SIM didn’t work and I cancelled my contract within the cooling down period. I now want to port my number to a different provider but am unsure of how to get my PAC as I never once had service on ID so was unable to request it via text. I am also unable to create an account with ID with either the number originally supplied to me or through my transferred number. This is extremely frustrating.

2
Lauren
iD Mobile Employee
19 days ago
Alexander Mcewan
Newbie
Alexander McewanNewbie
posted in Pay As You Go.

pay as you go

I bought a bundle it's not showing just says not got an active bundle still took the payment for it 

1
Lauren
iD Mobile Employee
18 days ago
Steve Marshall
Newbie
Steve MarshallNewbie
asked in Your Phone & SIM.

old mobile number hasnt been ported across

I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.Any help would be much appreciated, thanks.

4
Lauren
iD Mobile Employee
19 days ago
Umair Zahoor
Civilian
Umair ZahoorCivilian
asked in Your Phone & SIM.

id account

I am id mobile  customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app   And also  this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service 

4
Lauren
iD Mobile Employee
19 days ago
Kevin Chamberlain
Civilian
Kevin ChamberlainCivilian
asked in Your Phone & SIM.

How do I turn off Answering service?

I just need to turn answering machine off so no messages can be left. 

1
andewhite
Legend
22 days ago
D
Newbie
David555Newbie
asked in Your Phone & SIM.

number port failed yesterday

Hi, my number port in did not happen yesterday, and the chat help is not appearing.  Anyone here that can assist me ?  

2
D
Newbie
22 days ago
Stephen R Brown
Newbie
Stephen R BrownNewbie
asked in Pay As You Go.

total rip off company

This firm are a total rip off they don’t deliver on their side of the contract then when you switch away from them they rob you again 

1
Lauren
iD Mobile Employee
18 days ago
Shannon Bryan
Civilian
Shannon BryanCivilian
asked in Your Phone & SIM.

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ? 

2
Lauren
iD Mobile Employee
18 days ago
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