My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21021 Topics

Shannon Bryan
Civilian
Shannon BryanCivilian
asked in Your Phone & SIM.

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ? 

2
Lauren
iD Mobile Employee
19 days ago
Stephen R Brown
Newbie
Stephen R BrownNewbie
posted in Pay As You Go.

worst Company Ever

I came over to ID from EE the worst decision I have ever made? I need to have internet connection because I have to keep an eye on my invalided mother but withID I could never get any coverage, no matter where I was in the country.i have now gone back to EE because as mentioned it’s a life or death situation with my mother NowID want to charge me a lot of money for their service even though I had no service.i will be publishing on Facebook groups and reporting to Trading Standards as they are robbing me because the service is crap and all they will say that it’s on the contract but it’s also on the contract to supply unlimited internet, calls and texts but they never supplied the full service so in reality they owe me money.DO NOT USE THIS COMPANY

1
Lauren
iD Mobile Employee
18 days ago
D
Newbie
Dylan1903Newbie
asked in Your Phone & SIM.

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

4
iD Support
iD Mobile Employee
19 days ago
D
Newbie
Dylan1903Newbie
asked in Your Phone & SIM.

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!)   and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number?  Any help would be greatly appreciated

1
Lauren
iD Mobile Employee
18 days ago
A
Newbie
ArranNelsonNewbie
asked in Your Phone & SIM.

no service

I’ve tried resetting my data connection it didn’t work I’ve tried logging in and it sent a code to my number but I’m not receiving calls or texts due to no service.. and there is no other way around this 

8
iD Support
iD Mobile Employee
19 days ago
Iain Adam
Newbie
Iain AdamNewbie
asked in Your Phone & SIM.

Replacement Phone

My phone is damaged and will be replaced by insurance, do I need to tell iD Mobile any details of my replacement phone when I receive it?

3
andewhite
Legend
23 days ago
Harry C Howe
Newbie
Harry C HoweNewbie
asked in Your Phone & SIM.

NOT ALLOWING ME TO UPGRADE

I’ve finished my 2 year term and now want to upgrade however the app doesn’t let me view all the possible upgrade deals!  Been on the website as well but it just tells you to login and then does the same thing! 

3
Lauren
iD Mobile Employee
19 days ago
Mike Bingham
Newbie
Mike BinghamNewbie
asked in Pay As You Go.

Roaming

I asked the question, but it was clearly too difficult for ID to answer, does Spain include Majorca on a SIM only, does anyone know please. Thanks in advance 

2
Kash
iD Mobile Employee
20 days ago
Vic Chadwick
Civilian
Vic ChadwickCivilian
posted in Your Phone & SIM.

Rubbish

I agree with other users this new app is not fit for purpose and as a result I shall be leaving ID very soon.Not in the least user friendly.Rubbish in fact 

1
Kash
iD Mobile Employee
23 days ago
A
Civilian
Aiden McPhersonCivilian
asked in Your Phone & SIM.

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden 

2
Kash
iD Mobile Employee
20 days ago
Farhana Naseem
Civilian
Farhana NaseemCivilian
asked in Your Phone & SIM.

My sim not working

My SIM was working I changed it to vodaphone but due to some issues I returned to iD mobile, since then it is not working, I have cleaned it too, bit not working. I don't want to change my number and I don't know how to fix it. Who is the best person to ask, or guide me what to do Regards Farhana    

1
Kash
iD Mobile Employee
23 days ago
Sid Hernandez
Newbie
Sid HernandezNewbie
asked in Your Phone & SIM.

Mobile Services Not Working - Customer Payment Helpline

I have paid my recent bill but I have a serious problem when I make calls it automatically forwards me to the customer payment helpline and says that I have paid and up to date with my payments then hangs up. This happens every time I call a phone number, but I’m not sure why it’s doing this if I have paid my bill along with that I am not able to make any calls due to the automated voicemail and not being able to use any mobile data at all.  ID MOBILE WHAT CAN BE DONE TO RESOLVE THIS ISSUE ASAP!!!

3
Kash
iD Mobile Employee
23 days ago
tonywyn
Newbie
tonywynNewbie
asked in Your Phone & SIM.

data

does the date roll over on all upgrades ? thinking of upgrading to samsung A15All so please is there a big difference between samsung A15 4g and samsung A15 5g please?

3
Tyler
iD Mobile Employee
16 days ago
Kevin Broughton
Newbie
Kevin BroughtonNewbie
asked in Your Phone & SIM.

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

3
Tyler
iD Mobile Employee
17 days ago
Darren Kinnersley
Newbie
Darren KinnersleyNewbie
asked in Your Phone & SIM.

5g

Hi ivs had my galaxy s23 for nearly a year, in that time, I've never had a 5g signal, even though I've been paying for it. How muxh does it cost to cancel my contract so I can move to a decent provider 

3
Tyler
iD Mobile Employee
17 days ago
Dave RJ
Civilian
Dave RJCivilian
posted in Your Phone & SIM.

help

Hi I have  puk code to transfer my old number can someone assist me please

1
Kash
iD Mobile Employee
23 days ago
A
Civilian
alessiaCivilian
asked in Your Phone & SIM.

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

2
Kash
iD Mobile Employee
23 days ago
ummmben
Newbie
ummmbenNewbie
asked in Your Phone & SIM.

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

1
Kash
iD Mobile Employee
23 days ago
Kirstyanne7685
Newbie
Kirstyanne7685Newbie
asked in Your Phone & SIM.

manage cap on bill

Been trying to change the cap on my bill, but it just says oops, there's a problem

5
Kash
iD Mobile Employee
23 days ago
DonnaSmith1234
Civilian
DonnaSmith1234Civilian
posted in Pay As You Go.

cant amend billing cap in app

Can’t change billing cap on account. Says oops there’s been a problem whenever I log into the app  

1
Kash
iD Mobile Employee
23 days ago
S
Newbie
smallinder-ballNewbie
asked in Your Phone & SIM.

switch over

I should have switched over I have sent you my pac code  you have taken your first payment but my old phone number is not working when will you be porting my number over 

4
Tyler
iD Mobile Employee
16 days ago
B
Newbie
benrylance23Newbie
asked in Your Phone & SIM.

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
23 days ago
H
Newbie
hooliganNewbie
asked in Your Phone & SIM.

No access to Adult site

I have switched my number to id mobile now. I cannot get access to porn sites

1
Kash
iD Mobile Employee
24 days ago
Roy Ireland
Newbie
Roy IrelandNewbie
posted in Your Phone & SIM.

NO Roaming access in Spain altho enabled VOIGO etc.c

DATA ROAMING ENABLED AND VOIGO SELECTED, and have ensure that my own plentiful data is not restricted. GLOBAL Player is enabled for WiFi AND Data.What else am I missing??

2
Kash
iD Mobile Employee
24 days ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Your Phone & SIM.

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

20
Tyler
iD Mobile Employee
1 hour ago
Terms & Conditions
Why iD Mobile?