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Phone not receiving texts or calls - cannot log into anything including ID account to seek help

D
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I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

Best answer by andewhite

The iD Live Chat service doesn’t require a login, @Dylan1903. 

Visit https://idmobile.co.uk/live-chat, during customer service working hours (9am - 8pm on weekdays).

 

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andewhite
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  • andewhite
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  • 12167 replies
  • April 22, 2024

Maybe insane, but there is no telephone helpline for iD Mobile customers, @Dylan1903. 

The online iD Live Chat service is the primary customer support channel. 

An alternative, when Live Chat proves unreliable, is to send iD a private message via their social media pages - using Facebook Messenger or X (formerly Twitter). 

The advisers work until 8pm on weekdays.

 

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D
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  • Dylan1903
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  • 2 replies
  • April 22, 2024

I can’t use the live chat as I am unable to log into my account to use it

andewhite
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  • andewhite
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  • April 22, 2024

The iD Live Chat service doesn’t require a login, @Dylan1903. 

Visit https://idmobile.co.uk/live-chat, during customer service working hours (9am - 8pm on weekdays).

 

Forum member (non-iD).
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  • iD Support
  • iD Mobile Employee
  • 8 replies
  • April 27, 2024

Hi @Dylan1903, @andewhite is right here, you don’t need to login to access the live chat. 

I hope that your issue has been resolved and you have access to all your services. However, if you’re still having any issues, just let us know here and we’ll be happy to send you a DM.

-Lauren

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N
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  • Nurun
  • 3 replies
  • May 24, 2024

I am not receiving calls and text 

Kash
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • May 28, 2024

Hi @Nurun,

Welcome to the Community!

Have you tested the SIM in a different handset?

Do you get any errors messages when making calls?

 

Kash

 

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N
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  • Nurun
  • 3 replies
  • June 14, 2024

I having a new problem, having trouble on making conversation 

N
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  • Nurun
  • 3 replies
  • June 14, 2024

I cannot find any live chat options, don't know how to contact with customer service

 

 

Geluk
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  • Geluk
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  • 438 replies
  • June 14, 2024
Nurun wrote:

I cannot find any live chat options, don't know how to contact with customer service

 

 

Read the guidance above!!

On CHAT, turn off any pop up blockers, or use alternative browser

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Tom
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  • Tom
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  • 8225 replies
  • July 2, 2024

Hi @Nurun 

 

Have you tested the SIM in a different handset?

 

Do you get any errors messages when making calls?

 

Tom

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