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this is a new phone so how do i turn off safeguard please?


Kevin Broughton
New
 Contributor

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

Best answer by Kash

Hi @Kevin Broughton,

Welcome to the Community!

You can turn off the adult content filter via your iD Mobile account or the app.

To add or remove the restriction, simply log in to your iD app or log in to my account area and select 'services', then toggle adult content filtering 'on' or 'off'.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • April 23, 2024

Hi @Kevin Broughton,

Welcome to the Community!

You can turn off the adult content filter via your iD Mobile account or the app.

To add or remove the restriction, simply log in to your iD app or log in to my account area and select 'services', then toggle adult content filtering 'on' or 'off'.

 

Kash


Kevin Broughton
New
 Contributor

Thank you,,, problem resolved 😁


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • April 29, 2024

Hey @Kevin Broughton, we’re very glad to hear!

 

Best regards,

Tyler