I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you
Solved
No welcome email
Best answer by andewhite
When I switched to iD Mobile, my welcome email arrived about 1-month later,
Doubt you’ve done much wrong,
This topic has been closed for comments
+26When I switched to iD Mobile, my welcome email arrived about 1-month later,
Doubt you’ve done much wrong,
andewhite wrote:
When I switched to iD Mobile, my welcome email arrived about 1-month later,
Doubt you’ve done much wrong,
Thank you andewhite,
What did you do whilst you were waiting for your welcome email, is there anything you would recommend, I used a PAC code to switch my mobile number across to ID Mobile now I can not access the App?
+26Access to the ‘new’ iD app is unreliable at the moment,
My preference for account management is the online “My iD Account” service, available at https://my.idmobile.co.uk.
+24Hi
Welcome to the Community!
Just checking if you still require assistance or if your issue is resolved?
Please get back in touch here if you require further assistance.
Kash
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