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I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

When I switched to iD Mobile, my welcome email arrived about 1-month later, @benrylance23?

Doubt you’ve done much wrong, @benrylance23 - iD switching processes aren’t always reliable.  

When I switched to iD Mobile, my welcome email arrived about 1-month later, @benrylance23?

Doubt you’ve done much wrong, @benrylance23 - iD processes aren’t always that reliable.  

Thank you andewhite, 

What did you do whilst you were waiting for your welcome email, is there anything you would recommend, I used a PAC code to switch my mobile number across to ID Mobile now I can not access the App?

Access to the ‘new’ iD app is unreliable at the moment, @benrylance23. 

My preference for account management is the online “My iD Account” service, available at https://my.idmobile.co.uk.

  

Hi @benrylance23,

Welcome to the Community!

Just checking if you still require assistance or if your issue is resolved?

Please get back in touch here if you require further assistance.

 

Kash

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