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forgot phone passcode


Hello, i’ve ordered a phone couple of days ago my daughter made a passcode for the iphone and forgot it, is there any chance for you to take the phone back and reset it or do it virtually? Because we cannot get in it, i tried itunes with a laptop but i need to be in the phone in order to connect it to my laptop.

Pinned reply

April 26, 2024

This support article might help - https://support.apple.com/en-gb/105090.

Have you spoken to Apple UK about this, @Nyka Nyka

The iPhone has an Apple warranty along with support, so they should be able to assist.

Perhaps visit an Apple store, or contact Apple UK on 0800 107 6285.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • April 26, 2024

This support article might help - https://support.apple.com/en-gb/105090.

Have you spoken to Apple UK about this, @Nyka Nyka

The iPhone has an Apple warranty along with support, so they should be able to assist.

Perhaps visit an Apple store, or contact Apple UK on 0800 107 6285.


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • April 27, 2024

Hi @Nyka Nyka, @andewhite is correct in this. You’d need to speak with Apple directly regarding this issue. As the network we don’t have any access to reset any passcodes.

-Lauren