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My iD.

Everything you need to know about iD Mobile.

25959 Topics
Antony Gibson
Newbie
Antony GibsonNewbie
asked in Bills, Payments & Charges.
Same price, different allowances

Me (iPhone 13) and my brother (OnePlus Nord CE2 5G) both have £6 1 month plans, yet I get 4GB of data and he gets 5GB. Why is this, and how can I rectify it so that I get the same 5GB? 

2
Antony Gibson
Newbie
2 days ago
J
Newbie
Jamie.eNewbie
posted in Bills, Payments & Charges.
upgrade but no phone

I upgraded my phone, and despite nothing being on the site when I ordered it, I’ve now been told me phone is out of stock, however I’m being charged the new rate, for the new phone, despite not having the new phone! 

1
Kash
iD Mobile Employee
3 days ago
T
Newbie
thespiritmanNewbie
asked in Coverage & Network.
coversge

How do I contact someone from this hopeless company's customer service no coverage in the house and also no coverage outside can't make any calls what a joke 

1
Tyler
iD Mobile Employee
3 days ago
P
Civilian
PRBCivilian
asked in Your Phone & SIM.
Text messages not working

Out of the blue my phone will not receive or send text messages. Only iMessages work.My phone number has disappeared from my Apple ID.I can not add my number to my Apple ID as to do so it needs to be sent a text message with a verification code to authorise it which does not work.Phone calls to and from my number work fine.Any ideas how to resolve?

1
Tyler
iD Mobile Employee
3 days ago
Erin Marsh
Newbie
Erin MarshNewbie
asked in Plans & Upgrades.
Upgrade offer

I upgraded my plan and phone yesterday. The upgrade included Samsung ear pods and £100 cashback. I have not received an email or any details of what or how to claim either of these.

2
Kash
iD Mobile Employee
3 days ago
N
Civilian
neil.riley1982Civilian
asked in Your Phone & SIM.
Pixel Watch LTE eSim compatibility?

I have a Pixel 9. Got the esim for it too. Went out and brought a Pixel LTE smartwatch but it's not giving me the option to paid it to my esim despite me having the esim on phone! Anyone know when iD are going to start and allow sync to LTE watches?

2
Tyler
iD Mobile Employee
3 days ago
S
Civilian
Sueboo1952Civilian
asked in Coverage & Network.
No phone coverage for over 36hrs

ID absolute joke of a company. My phone signal suddenly went off and I now cannot make or receive phone calls for over 36hrs. I then get a sms from ID saying they are reactivating my sim even though I have not ordered a new sim. Live chat people have no, clue why that sms was sent so as a result I have no phone signal have tried resetting network settings etc. I will be switching it Lebara if this does not get resolved in 24hrs. As usual being fobbed off by the live chat people who basically washing their hands of it. 

2
Tyler
iD Mobile Employee
3 days ago
T
Civilian
tracyh75Civilian
asked in Your Phone & SIM.
transaction id

Hii am trying to transfer my number to id mobile.i have PAC codenot received welcome email with transaction idthanks Tracy

1
Tom
iD Mobile Employee
3 days ago
C
Newbie
ClairecupcakesNewbie
asked in Your Phone & SIM.
swap date

My pac number was due to swap over yesterday (this date was choosen when purchasing my new phone but I didn't receive notification it was happening). However my number is still not working can only make emergency calls

1
Tom
iD Mobile Employee
3 days ago
A
Newbie
Andrew ellisNewbie
asked in Getting started with iD.
change my number

I have entered all the details required to transfer my old number to my id SIM but it keeps telling me the information is wrong.is it because it's weekend and I have to wait untill Monday.

3
A
Newbie
2 days ago
R
Newbie
Rachael CarterNewbie
asked in Your iD Account & App.
cannot open id mobile app

The id mobile app will not open says safari cannot connect to a server

1
Tom
iD Mobile Employee
3 days ago
Amyy Jahmari-Tamarah Jayne
Newbie
Amyy Jahmari-Tamarah JayneNewbie
posted in Bills, Payments & Charges.
disconnected

I get paid Friday and I’m disabled so need my phone on. Wondered if I could be re connected till I can pay next Friday?

2
Tom
iD Mobile Employee
3 days ago
S
Civilian
SaskiaMCivilian
asked in Bills, Payments & Charges.
bills

I’ve just been on to my account to check my last few bills and have noticed the last 6 months have been different bills and all are overcharging me.

1
Tom
iD Mobile Employee
3 days ago
L
Newbie
LeonG
asked in Plans & Upgrades.
Finishing contract early keep handset?

Hi, If I finish my contract 12 months early & pay off the line rental in full do I get to keep my handset I received at the start of the contract? Thanks  

3
Tom
iD Mobile Employee
3 days ago
S
Newbie
SkalaNewbie
asked in Your iD Account & App.
account access

I have changed my phone and can't upload my mobile number.So I can't access my account...

1
Tom
iD Mobile Employee
3 days ago
S
Newbie
Stuart gallowayNewbie
asked in Bills, Payments & Charges.
pay an outstanding bill

Need to pay an outstanding bill but I’m unable to log on !! Doesn’t recognise any of my details!

1
Tom
iD Mobile Employee
3 days ago
S
Newbie
Stuart gallowayNewbie
asked in Your iD Account & App.
can’t log on

Unable to log on website or app! Says details not recognised !

1
Tom
iD Mobile Employee
3 days ago
Raghu Raj Sharma
Newbie
Raghu Raj SharmaNewbie
asked in Your Phone & SIM.
portability

When iam trying to port after filling detail it's asking something wrong pls help to reaolve

1
Tom
iD Mobile Employee
3 days ago
V4NNO
Newbie
V4NNONewbie
asked in Your Phone & SIM.
Connection problems

Some callers cannot connect to my mobile number while others can without problem. My local garage cannot ring me, others have said they simply don’t get a ring tone. Any suggestions please.

6
V4NNO
Newbie
1 day ago
B
Civilian
Birtj33Civilian
asked in Bills, Payments & Charges.
billing

Hi I believe I am been overcharged on my last few bills, can someone help andhsve a look 

3
Tom
iD Mobile Employee
4 hours ago
K
Newbie
Kieran ClulowNewbie
asked in Bills, Payments & Charges.
outstanding payment

Hi all this is quite weird as in June I had paid my bill off for two months in advance which means I’d only have to pay this months which is what I did on the 30th of August which would mean I should be all paid up but my services have been stopped and I have been told that I have an outstanding balance of £20.91p but this isn’t even my monthly bill it’s a good £10 off so any help would be great thanks 

2
Tom
iD Mobile Employee
3 days ago
H
Newbie
harrydixon
asked in Bills, Payments & Charges.
youve over charged me!

I have been over garages by over %50 of my bill. Can someone explain why

1
Kash
iD Mobile Employee
3 days ago
F
Civilian
Fegan1456Civilian
asked in Bills, Payments & Charges.
Billing

I changed my bank account details last month and contacted id Mobile to confirm this. The payment failed on the 2nd despite having enough funds to cover the bill. Id Mobile then took the funds successfully on the 3rd as reflected on the bill.   I received a notification this morning that my phone has been suspended due to a missed payment. I made the payment this morning (again) and my phone is still suspended. I need further guidance from I'd Mobile on how this can be resolved before I seek legal advice this afternoon as this will have a negative impact on my credit rating.   Thanks

1
Kash
iD Mobile Employee
3 days ago
K
Civilian
Kelvinr01Civilian
asked in Roaming & International.
data roaming

I am a new user of Id and am in Sweden. My app tells me I have 190Gb of unused data. My roaming usage in this period is 608 Mb. My roaming cap is 30Gb. But my roaming data has now stopped with no message or alarm of any sort. What is going wrong?

1
Kash
iD Mobile Employee
3 days ago
J
Civilian
JS10Civilian
asked in Delivery & Returns.
Sim not arrived in the post

Order reference 135220088I am waiting for my SIM card but it has not arrived and no message from DPD that they have it and will be delivering it. Please can you inform me when it will be delivered or send me an eSIM instead.

2
Kash
iD Mobile Employee
3 days ago
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