My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18797 Topics

Catherine Macdonald
Newbie
Catherine MacdonaldNewbie
asked in Getting started with iD.

sim

Hi I ordered a new sim for my husband and sky sent me the pac code I sent it over to ID over a week ago and it was meant to be changed over on Thursday to his own number but it hasn’t happened,really don’t know what to do.

5
Kash
iD Mobile Employee
1 month ago
Cheryl Major
Civilian
Cheryl MajorCivilian
asked in Pay As You Go

need a new number for my daughter the current one is compromised

I need a new number for my daughter current number is compromised 

2
Kash
iD Mobile Employee
1 month ago
S
Newbie
Stuart_K_RNewbie
asked in Pay As You Go

Switch from a PAYG bundle to a Pay Monthly SIM

How do I switch from a ID Mobile PAYG bundle tariff to a Pay Monthly SIM tariff without loosing service or paying double for one month ?I have a ID Mobile SIM and want to keep that number so there must be a way just to switch across instantly but I cannot see how.Thanks

1
Kash
iD Mobile Employee
1 month ago
Danny wood
Newbie
Danny woodNewbie
asked in Pay As You Go

bill increase

Anyone know why my bill next month has gone fro £6 upto £10? There is no additional charges either 

3
Tom
iD Mobile Employee
1 month ago
John E Action
Newbie
John E ActionNewbie
asked in Getting started with iD.

mifi router

Can I use an ID mobile mifi router?  If so how do I set it up?

3
Kash
iD Mobile Employee
1 month ago
B
Newbie
BriBNewbie
asked in Getting started with iD.

moving from 3 mobile

is it easier moving to iD to 3 as iD use 3 network?

2
Kash
iD Mobile Employee
1 month ago
Tym Moore
Newbie
Tym MooreNewbie
asked in Coverage & Network

Setting up voicemail notifications

Hi,  I have voicemail set ups but I am not notified if I have outstanding voicemail. I see from other contributors that there is away to get a sms message sent to say you are voicemail but I cannot find how to set this up.  Also I can’t see if I have missed calls - any advice on this would be most appreciated. Tym 

3
Tom
iD Mobile Employee
1 month ago
S
Newbie
shoozpupNewbie
asked in Coverage & Network

Can't send SMS

I had an iPhone 11 pro that was all working fine.I’ve just upgraded to an iPhone 15 pro.I did a factory reset on the new phone, then transferred data and settings directly and finally swapped the SIM card over.I can make and receive calls on the phone and Whatsapp is working fine. iMessages are being sent by my apple ID rather than my phone number though so they show up with the recipient as from my email address. When someone sends me a message it arrives as a SMS if it’s to my phone number or as an iMessage if it’s to my apple ID.My phone number is in the ‘you can receive iMessages to and reply from’ menu but it doesn’t have a blue tick beside it, toggling iMessage off and back on gives me ‘An error occured during activation’ dialogue box.I’ve tried sending SMS messages with iMessage turned off and get an error message saying the iMessage must be turned on to send the message. I have ‘send as SMS when iMessage is unavailable’ turned on.I’ve tried rebooting the phone with iMessage swi

3
Tom
iD Mobile Employee
1 month ago
Shannon Smith
Civilian
Shannon SmithCivilian
asked in Pay As You Go

Order update

Hi so I did an application for a nothing phone and it said that the order was completed and gave me an order number but nothing else no information nothing so I don't understand 

1
Kash
iD Mobile Employee
1 month ago
Muhammad Anas
Newbie
Muhammad AnasNewbie
posted in Getting started with iD.

Buy a new sim with plan

I want to buy a new SIM with a plan of 12 month or a month. I need assistance from your side to help me to find out which is best one?

1
Tyler
iD Mobile Employee
1 month ago
T
Newbie
TheawNewbie
asked in Bills & Charges

PDF bill

Why does my pdf bill say the wrong direct debit due date ? For example  24th February to 23rd march due on 10th march? Does any one know?thanks

1
Tyler
iD Mobile Employee
1 month ago
Narjeet Kaur Janda
Newbie
Narjeet Kaur JandaNewbie
asked in Upgrading or Changing Your Plan

Renew SIM Plan

Hi, My Sim plan ends tomorrow, what to do to renew it?thanks

1
Tyler
iD Mobile Employee
1 month ago
S
Newbie
Steve McGillNewbie
asked in Leaving iD

Final Bill

How do I get a copy of my final bill as I can’t login anymore.  Going round in circles with Live Chat.

3
Kash
iD Mobile Employee
1 month ago
Livvie Innes
Newbie
Livvie InnesNewbie
posted in Your iD Mobile Account & App

Lost sim and can’t login

I have lost the SIM card so need to login to get a new one, but can’t login because it wants to send a text to the number that is now lost… so I’m locked out. My email address is correct but it won’t send me an email?

1
Tyler
iD Mobile Employee
1 month ago
B
Rookie
Bart1552Rookie
asked in Bills & Charges

Montly allowance time

I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

3
Kash
iD Mobile Employee
1 month ago
Jon Davis
Newbie
Jon DavisNewbie
asked in Getting started with iD.

Samsung Z Flip3 5G

Hi.  I just signed up with iD on a SIM only contract.  I have a Z Flip 3 and am assuming it’s compatible for WiFi calling and 5G on the ID network?  I can only see mention of the Flip and the Flip 5 models in all the ‘compatibility’ lists I’ve found, but mine worked for both on my previous network (O2).Can anyone advise?

1
Tyler
iD Mobile Employee
1 month ago
P
Newbie
Pawtelowka94Newbie
posted in Getting started with iD.

When will my port complete?

Hi I moved from Vodafone yesterday. Around 2pm my signal gone and still I don’t have signal on my card . I used my pack code when I bought new card in idmobile . I need my number to use asap . Please help me .

1
Tyler
iD Mobile Employee
1 month ago
Mark Carter
Newbie
Mark CarterNewbie
posted in Coverage & Network

Disgusted with id mobile signal

I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless

3
Kash
iD Mobile Employee
1 month ago
C
Newbie
CSSNewbie
asked in Pay As You Go

Switzerland mobile calls

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls.  Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

7
Tyler
iD Mobile Employee
1 month ago
M
Newbie
MexicoCola1984Newbie
asked in Coverage & Network

Woeful Connection 95% of Time

Joined I'd mobile from EE, and it's awful.  Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8. Thanks

4
S
Novice
1 month ago
R
Newbie
RogerjepsonukNewbie
asked in Roaming & International

International Roaming

Can anyone tell me why I have international roaming charges when I have turned off roaming on my iPhone before travelling abroad.

3
Kash
iD Mobile Employee
1 month ago
L
Newbie
Lauran79Newbie
asked in Coverage & Network

network down - phone & internet

I’ve had no phone or internet connection for over an hr now. My husband and son are on ID too and are the same.Can’t find any info about network outage. Had to use another hotspot from another network.anyone have any clue what’s going on?

2
Kash
iD Mobile Employee
1 month ago
B
Rookie
BennetteRookie
asked in Upgrading or Changing Your Plan

Sim only to contract - Can I keep my number?

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

6
P
Newbie
23 days ago
R
Newbie
RheannaGNewbie
asked in Coverage & Network

Mobile plan no longer available

I switched to ID mobile a few weeks ago and wanted to keep my old number (with o2). I used my PAC code etc to change number and after a few days this switched over. Today I have not had signal and my texts have since been sending from the number assigned by ID mobile with my new sim, instead of the number I switched to. When I go into settings it says the ID mobile number as primary and my other number as ‘used a “primary”’ then when I try to click it says ‘Mobile plan no longer available’ and my number in my phone etc has changed back to the one assigned by ID mobile.  I’ve tried restarting my phone etc and do not want to do a factory reset and I needed the number last time to log back into my Apple ID, obviously I will no longe have access to this if I reset and do not have the old sim? Please help! 

6
Kash
iD Mobile Employee
1 month ago
J
Newbie
J450Newbie
asked in Pay As You Go

I think my account is cancelled, which I expect, but number is still showing on app.

I tried a PAYG via Currys shop but the service wasn't what I expected and cancelled the next day via the store. This was Jul 2023. However when I check the app I still have a phone number listed. I have no plans. I had a final bill for the few quid I ran up testing last year. I want to delete everything and shut down account, delete app (I forgot it was on the phone) but need to make sure there are no issues I have missed. And how do I cease my login to the app and online?

6
Tyler
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?