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bill increase


Danny wood
New
 Contributor

Anyone know why my bill next month has gone fro £6 upto £10? There is no additional charges either 

Best answer by Tom

Hi @Danny wood 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • March 18, 2024

Hi @Danny wood,

Welcome to the Community!

Have you changed your billing date by any chance?

It sounds like you are being charged for a longer period if you don’t see any out of allowance charges.

 

Kash


Danny wood
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • March 18, 2024

No I haven't changed the payment date, I have been paying £6 for the last 5 months but my 6th payment is £10+. Can this be due to an increase in the bill due to the new tax year?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • Answer
  • March 19, 2024

Hi @Danny wood 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom