Question

bill increase

  • 15 March 2024
  • 3 replies
  • 36 views

Anyone know why my bill next month has gone fro £6 upto £10? There is no additional charges either 


3 replies

Userlevel 7
Badge +6

Hi @Danny wood,

Welcome to the Community!

Have you changed your billing date by any chance?

It sounds like you are being charged for a longer period if you don’t see any out of allowance charges.

 

Kash

No I haven't changed the payment date, I have been paying £6 for the last 5 months but my 6th payment is £10+. Can this be due to an increase in the bill due to the new tax year?

Userlevel 8
Badge +5

Hi @Danny wood 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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