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International Roaming

  • 10 March 2024
  • 3 replies
  • 114 views

Userlevel 1

Can anyone tell me why I have international roaming charges when I have turned off roaming on my iPhone before travelling abroad.

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Best answer by Kash 12 March 2024, 12:18

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3 replies

Userlevel 6
Badge +6

We are customers just like you and don’t have account access. Your bill will tell you when and what you were charged for once it’s been generated. 

Userlevel 1

I know what I’ve been charged for - my question was how? - when roaming is turned off.

Userlevel 7
Badge +6

Hi @Rogerjepsonuk,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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