My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18792 Topics

W
Civilian
wales8795Civilian
asked in Pay As You Go

Unlimted Calls, but telling me to increase cap?

I'm having issues making a phone call to my local vets. I've made calls to my vets over the last few months on my ID phone number. But for some reason today I am getting a message telling me I need to increase my cap? Why?I've paid £20 for unlimited everything. Why am I unable to make this phone call to my vets? Its not a premium phone number and I've telephoned them many times before.Can someone sort this out please before I cancel with you and search elsewhere! 

1
Tom
iD Mobile Employee
14 days ago
elly123
Civilian
elly123Civilian
asked in Bills & Charges

bill charges

Why is my monthly recurring charge so high this month

1
Tyler
iD Mobile Employee
15 days ago
C
Newbie
CcoatsworthNewbie
asked in Getting started with iD.

RCS chat

RCS chat showing wrong number. tried to reset but still shows as Id mobile number and not transferred number from old network. anyone know how to reset it?

3
Kash
iD Mobile Employee
11 days ago
Jasmine Lewis
Newbie
Jasmine LewisNewbie
asked in Bills & Charges

need help!

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account. 

2
Jasmine Lewis
Newbie
1 day ago
Annmarie Coultous
Newbie
Annmarie CoultousNewbie
asked in Delivery & Returns

my order

I signed up to get a contract phone 5 days ago. I have had email saying the phone was out of stock and I havet heard anything from anyone about it. I have tried logging in but it asks for my id mobile number I dont have one. 

1
Tyler
iD Mobile Employee
15 days ago
Peter Kaye
Civilian
Peter KayeCivilian
asked in Your iD Mobile Account & App

Contract Details

Hello; I used to be able to see my contract start and end date on the old web page, how do I do this on the new web page.

1
Tyler
iD Mobile Employee
15 days ago
N
Newbie
Nicki779Newbie
asked in Your iD Mobile Account & App

Updated app no longer shows current usage

Since updating my app, it no longer shows the dashboard which shows how much I have used in the current month and how much of my allowances I have left. How can I find this out?

6
Matthew Thompson
iD Mobile Employee
14 days ago
F
Civilian
fltpndCivilian
asked in Your iD Mobile Account & App

Allowance cut with no notice

My monthly allowance was unlimited minutes and unlimited textsLooking on the app today, when it stays up, this has been reduced to 500 minutes and 5000 textsThis is a reduction which I was notified aboutDoes NOT appear on the new contractsWill I be getting a rate reduction for my reduced package?If ID Mobile are happy to just change peoples contracts without notice. I might take my business elsewhere...

1
Tyler
iD Mobile Employee
15 days ago
S
Newbie
Suby SamuelNewbie
posted in Getting started with iD.

e SIM

Common guys we are in 2024 and we are still waiting for an e-sim from long I promise you guys you are going to loose customers because of this and of course me too sorry 

5
Kash
iD Mobile Employee
3 days ago
VixenFauna
Newbie
VixenFaunaNewbie
asked in Coverage & Network

Network Down? emergency calls only and no mobile internet

Hi there Ive been on emergency calls only for several hours now, is anyone else having the same issue? I know the app is having issues, but I dont see how that would affect the network. Can anybody help me know whats going on pls? Thanks 

3
Tyler
iD Mobile Employee
15 days ago
Jimmy4e678
Newbie
Jimmy4e678Newbie
asked in Delivery & Returns

Sim Card not arrived

I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago. 

1
Tyler
iD Mobile Employee
15 days ago
D
Newbie
Dee alex24Newbie
asked in Your iD Mobile Account & App

Need to Pay my bill but can't access my account

My pay was late and my direct debit didn't go through. I've been sent a text saying that my account has been suspended until I pay but I can't get into my online account to pay. If I pay over the phone, it will take 3-5 days to clear. I've been trying to access my online account for days. 

1
Tyler
iD Mobile Employee
15 days ago
D
Civilian
Dburns80Civilian
asked in Your iD Mobile Account & App

app!?

Why isn’t this working still!!? 11days and still back back up and running what a joke! and you also send me an incorrect bill which I could easily check on the app or online but guess what!!! I can’t and no I won’t speak to some muppet reading from a script!! get this sorted or send me a pac code

1
Tyler
iD Mobile Employee
15 days ago
E
Newbie
Edel1Newbie
asked in Coverage & Network

Unavailable sim

I have recently joined ID Mobile and was sent a iphone and sim. I was able to port my old O2 telephone number  but my phone is showing a Sim Unavailable message. I have followed the the steps in the Troubleshoot tutoria and it has not helped.  

1
Tyler
iD Mobile Employee
15 days ago
A
Newbie
Adam8991Newbie
posted in Bills & Charges

service restricted

I paid my bill yesterday but phones still restricted

1
Tyler
iD Mobile Employee
15 days ago
Sarah Andrews
Civilian
Sarah AndrewsCivilian
asked in Coverage & Network

connected without internet

My wifi has stopped working, connected without internet.I have tried in several different WIFI areas and the mobile data says the same.Can anyone help me to fix this?Thanks in advance.

1
Jonty Soper
Novice
20 days ago
J
Newbie
Jay78Newbie
asked in Pay As You Go

Oops... something went wrong.

We have 2 numbers in our account. One is working fine. The other not. Every time I go to this account is simply shows me this error message: Oops... something went wrong. I was able to top up but unable to buy a bundle.Whether through the n or through the website.The automatic renewal failed earlier today, and I received a text.Both are PAYG. How can I buy a bundle?

3
Tom
iD Mobile Employee
14 days ago
Mack Gordon
Newbie
Mack GordonNewbie
asked in Getting started with iD.

PAC Code

I’m trying to get my pac code submitted to get my old number in use. But it’s not submitting and saying try again. All details are correct.

3
Tyler
iD Mobile Employee
15 days ago
C
Newbie
CJGOUGH5Newbie
asked in Getting started with iD.

I'm feeling completely lost!

I registered with iD Mobile last night as the Plusnet Sim-only mobile service is very sadly closing and iD Mobile is a Which Best Buy, but I now feel completely lost! I have questions to ask about my new account, but I can’t phone anyone or contact anyone via Twitter or the app and now feel abandoned. I set up a direct debit and requested my PAC from Plusnet, but now feel stranded as I don’t know what happens next. I would feel more confident if I could at least access my account or an app, but neither of them are currently available… I am beginning to wonder whether I should have opted for one of the Big Names in the industry, but iD Mobile looked like what I was looking for. I read that there is lots of online support available, but I’ve yet to find it!Can someone please reassure me that I will be supported and will eventually have an account to access as I currently feel that I might have made a mistake? Thank you!

12
Kash
iD Mobile Employee
10 days ago
George Bernard Bright
Newbie
George Bernard BrightNewbie
asked in Getting started with iD.

watch 5

Hello all, I wonder if you can set up a plan in a Samsung watch 5? I used to be with o2 previously. Thanks all.

4
Tyler
iD Mobile Employee
15 days ago
Joss
Newbie
JossNewbie
asked in Pay As You Go

Help. Money taken but "balance empty" all services down

I paid my bill on March 22nd for unlimited calls and data, a week ago my sim stopped working, no internet or calls even text messages wouldn’t come through. When I use the phone number it says my balance is empty then says there’s a system error or something and hangs up. My online account also says my balance is full and untouched. I tried clicking on Live Chat but they say the system is down. I am completely dependent on my sim card I’ve been left in the wilderness all week with nobody available. I have had to pay for a second sim card and hot spot it just to come online and ask this. Please help. :/

1
Tom
iD Mobile Employee
16 days ago
4
Newbie
4FatSnakesNewbie
asked in Getting started with iD.

Transaction Number - I’ve not received it

Hi,I’m new to iD Mobile and I’m very frustrated! I can’t find my Transact 9 digit number! I haven’t received a welcome email either with all my details on. It’s not in my spam/junk either.  I have my PAC code. I know where to go to put the details in for this (after much researching!) but I now need this other number.  iD please help ASAP! I have till the 27th April to get my number transferred. I don’t want to regret leaving my previous provider!   

0
4
Newbie
21 days ago
Sofia Selby
Newbie
Sofia SelbyNewbie
posted in Your iD Mobile Account & App

App nit working/ Unable to access account

I can't get into App for 5 days, unable to login. Customer service (if you can call them that) are useless. Think its time to go to another provider, but can't close account down.

3
Toby Field
Sidekick
20 days ago
Phillip Anthony Balmont
Newbie
Phillip Anthony BalmontNewbie
asked in Your iD Mobile Account & App

how do i set a bill cap online but i cant access the id app what can i do

how do i set my bill cap online with no acsess to the id app becaulse they are updateing the site what can i do  

3
Tom
iD Mobile Employee
17 days ago
Itzmrk
Newbie
ItzmrkNewbie
asked in Pay As You Go

How to topup

The app and website won't let me log in to topup for my pack so how am I able to get data for tomorrow? 

1
Matthew Thompson
iD Mobile Employee
21 days ago
Terms & Conditions
Why iD Mobile?