Replies posted by Moto_customer

14 Replies

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

We've launched a new iD Mobile app!

Hi @Jeez, Thanks for your feedback and taking the time to post. Yes, unfortunately we fixed part of the issue but there is still some errors appearing on the dashboard and plans screen for unlimited customers. We hope it’s fixed on Monday, or at least, very early next week. It’s our top priority bug for the dev team to resolve as we start to ramp up the number of users getting the new apps. This particular issue affects customers on unlimited plans that have never done a plan change. Interestingly, customers that change from a standard plan to unlimited display fine with no errors. Cheers! Kieran  Hi. I have multiple SIM cards with id Mobile. My big concern would be that with this app on multiple users phones (i.e family children or if using for staff) that the person responsible for paying the account/bills is unable to prevent the users from upgrading their packages. I don't have the new app on my phone. ( Google must not like me).  My son and daughter had new phones which install

910557
MickP
Newbie
5 days ago
Andy Hunting
Newbie
Andy HuntingNewbie
asked in Bills & Charges

Clarification of bills please

No, I’ve never received any texts from foreign networks - I’ll try and contact iD. What triggered my query is that I am due to go to Japan shortly and whilst I won’t need to make phone calls at all, I imagine I will be using Google maps to navigate and browsing websites for local info. As such, do you think I should stick with my existing SIM or buy a local one in Tokyo airport? Thanks in advance! Andy I have only used  an idmobile Sim  in the U.K. or when roaming in the E.U. I am aware that Sim upgraded or contracts started after 21/6/2023 now get a maximum of 30G E.U. roaming , any contracts before that date for the E.U. are roaming like at home. I don't know how that applies to Japan.I would also suggest in Japan get a local SIM, however I have never been there.If your phone supports virtual Sim cards (embeded SIM or eSIM) then all you need is to scan the eSIM 3d barcode. You can use your physical SIM as normal (extra charges may apply for texts phone calls)  and (I may be correc

7
M
Newbie
30 days ago
Andy Hunting
Newbie
Andy HuntingNewbie
asked in Bills & Charges

Clarification of bills please

My contract: £8/month. Unlimited data, unlimited texts, data 10GB (which often rolls over to give 20MB) with a £5 cap. Most months my total bill is £13 (£8/month plus £5 cap?). The bill states “Rest of World Roaming £4.17” Can anyone tell me why I get this? My data allowance is hardly touched, so I would have thought I have plenty of “room”. As regards going abroad, I do travel (via a ship) to Norway a fair bit - Norway is included in the data roaming section, therefore I would have thought “OK”.  Could it be I am being charged if I use the phone whilst in international waters, i.e. between the UK and Norway? Any pearls of wisdom gratefully rec’d. Thanks, Andy   I always turn mobile data off on all phones when I get on a ferry. They use a satellite mobile network and that was never covered by roaming deals (before mobiles, before Brexit, and after Brexit).  Even a text message using maritime network on the ferry is extremely expensive, even if the vessel is docked 'locally'.One site I

7
M
Newbie
30 days ago
Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

Sounds like your handset was using the wrong APN settings for some reason, @Rano. Sometimes the roaming partner network appears to use APN settings for the Three UK network (the iD Mobile network partner).  @andewhite  could the server settings ( that the APN rely on to link the SIM to the correct network) have changed recently in the past 2 or 3 weeks?  Or the server be problem? I can see on a mobile the  SIM APN settings areMMSC http://MMS.um.idmobile.co.uk:10021/MMSCSo if idmobile.co.uk website is having problems will this APN setting for SIM cause problems?Similarly  if three.co.uk was down would SIM cards with MMSC http://MMS.um.three.co.uk:10021/MMSCSetting have connection problems? On other networks the MMSC settings can be blank (but they may have username or password requirements on the APN which Three/Id APN don't). Would like to find out what the "some reason" is mentioned above 

11
Kash
iD Mobile Employee
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Resolved: Network issue and problems accessing the iD app.

Our family are all on ID. Both daughters signals don't work but mine and wife's do... all in the same house in Glasgow. I think it's an account thing rather than signal issue!  Hi Boab. I had this issue with a SIM in the car WiFi system (3G). It wasn't working so I popped it into a different device (4G) and connected ok. Then worked ok in the Car.   I don't use Apple phones, but some family do, and sometimes phone used may make a difference. As an id SIM user (in Android anyway under the advanced settings) I can see the 'APN' for Id mobile. As Id  use the Three network could it be possible that your daughter's use different phones or settings ('APN') compared to what you and your wife use. Maybe that is something the engineers should be looking at? Either way I would power down all of them swap SIM cards and see if they reconnect, or try maybe a manual search and select eg 'O2' which won't allow connection then rescan and try choosing the Id network?    

1494972
Kay1976
Newbie
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Resolved: Network issue and problems accessing the iD app.

Our family are all on ID. Both daughters signals don't work but mine and wife's do... all in the same house in Glasgow. I think it's an account thing rather than signal issue!  Hi Boab.I had this issue with a SIM in the car WiFi system (3G). It wasn't working so I popped it into a different device (4G) and connected ok. Then worked ok in the Car. I don't use Apple phones, but some family do, and sometimes phone used may make a difference.As an id SIM user (in Android anyway under the advanced settings) I can see the 'APN' for Id mobile. As Id  use the Three network could it be possible that your daughter's use different phones or settings ('APN') compared to what you and your wife use. Maybe that is something the engineers should be looking at?Either way I would power down all of them swap SIM cards and see if they reconnect, or try maybe a manual search and select eg 'O2' which won't allow connection then rescan and try choosing the Id network?   

1494972
Kay1976
Newbie
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

🚨 RESOLVED: Network issue and problems accessing the iD app.

Sounds like ID mobile needs to send out new APN settings for our SIMS similar to what happens to when we put a new SIM into a new device?

98355316
Abdul Hamid
Rookie
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

🚨 RESOLVED: Network issue and problems accessing the iD app.

Still no network or mobile data!! Been hours now...when will it be working please? No access to app or Web address either so issues not resolved as indicated in an earlier post!! Agreed, This has not been resolved as ID claim.  Need some honest updates from them. Have you tried your SIM in another device, and then if it works back in its usual device. That worked for me, but could have been coincidental fix to the network here. I work in NHS not with telecoms but saw this thread today and had difficulties with network connection (automatic and manual network selection). Scan manually with your SIM in another device connect then put the SIM in your normal device... That is what I did and seemed to work.    

98355316
Abdul Hamid
Rookie
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

🚨 RESOLVED: Network issue and problems accessing the iD app.

I am in Northern Ireland, and my ID mobile SIM (which I think is good value) wasn't working in its normal device. It wouldn't connect to the network ( I tried a manual scan and no networks including the roaming networks from Ireland (ROI) 10 miles away would allow a connection).I normally don't need to put in a PIN to use the ID mobile SIM in this device. I took the SIM out popped it into another device and got a signal and connection, and was able to get data and send a text. (Maybe the network down and then repaired and this was coincidental). I then popped the SIM back into its normal device (and apart from having to put in its PIN code) it connected and worked as normal. Anyone else swapped out their SIM to another device?   

98355316
Abdul Hamid
Rookie
2 months ago
David Clover
Newbie
David CloverNewbie
posted in Device & Phone Support

network down, no call or Internet

Today ID mobile SIM was not connecting to id mobile network in its usual device. I took it out popped it into another device (4G WiFi dongle) logged into the WiFi dongle from the phone and it connected to the network with no problems. I then popped the SIM back into its usual device, and strangely I was asked to re-enter the SIM PIN.After that all worked o.k. This was after trying to login to my-ID both on the Id mobile app and online but kept getting error / "too busy" messages. 

50
Tom
iD Mobile Employee
12 days ago
Mattcaney
Mattcaney
asked in Community Archive

Motorola Moto G6 plus wifi.

[quote=Mattcaney]I have just received my new Moto G6 plus on ID. But it will not connect to the wifi network. My Samsung A5 works fine as do other people ising Samsung and Apple phones. It did find the Network but wouldnt connect saying 'out of range' thats despite being next to the rooter. I have reset the router which made no diference. I have noticed that the ip addresdes are 10. Range. I cannot get access to the router settings as I live in supported housing so all IT related problems are through them. It must be a phone setting as everyone else can connect and i could connect to a hotspot down the road. Any help would be appreciated.[/quote] Has your phone been sorted ?

5
M
Newbie
4 years ago
Mattcaney
Mattcaney
asked in Community Archive

Motorola Moto G6 plus wifi.

I have cancelled my id mobile contract because of this issue and the problems with the Moto dual SIM phones when the id SIM card are inserted.

5
M
Newbie
4 years ago
Mattcaney
Mattcaney
asked in Community Archive

Motorola Moto G6 plus wifi.

[quote=Moto_customer] My evidence is 1. The dual SIM Moto G7 was working perfectly until the id mobile sim was inserted. 2. Using a free VPN app these setting changes were ignored and said apps connected over the WiFi router. 3 A Google search of Moto USA band led me to using my laptop to erase modemst1 and modemst2 from the phone (after id mobile sim removed) and this fixed the phone. 4 this is reproducible, If the ID SIM card is removed from the Moto phone and modemst1 and modemst2 have been erased the phone can connect over home wifi to Amazon Muisic or Amazon Store and other said apps. 5 When I replace the ID SIM into the card after clearing modemst1/2 it goes back to stage one where the apps I need (())possibly these apps demand connectivity dependant on location or network) as stored on modemst1/2 aND WHICH vpn APPS SPOOF TO ALLOW CONNECTION[/quote] Inserting the ID SIM onto my device seems to change my devices data/permisions/location WITHOUT MY PERMISSION !!! What is h

5
M
Newbie
4 years ago
Mattcaney
Mattcaney
asked in Community Archive

Motorola Moto G6 plus wifi.

[quote=Mattcaney]I have just received my new Moto G6 plus on ID. But it will not connect to the wifi network. My Samsung A5 works fine as do other people ising Samsung and Apple phones. It did find the Network but wouldnt connect saying 'out of range' thats despite being next to the rooter. I have reset the router which made no diference. I have noticed that the ip addresdes are 10. Range. I cannot get access to the router settings as I live in supported housing so all IT related problems are through them. It must be a phone setting as everyone else can connect and i could connect to a hotspot down the road. Any help would be appreciated.[/quote] Hello, I had the same problem with my dual SIM Moto G6. I could not access Amazon Music, Amazon Store, and other apps on my home WiFi. I only noticed it in the past few weeks. I thought a phone update caused it but.... 2 nights ago I put the ID mobile sim in my wife's perfectly functioning Moto G7. Immediately Amazon Music Amazon store wo

5
M
Newbie
4 years ago
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