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Replies posted by andewhite

9835 Replies

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Oldest first

cainukNewbie

asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

4G and 5G icon only means your mobile network connection is capable of 4G data, not that you will have the maximum speed for 4G data.Many things can affect the performance of your data connection.Have you looked at actual network capability in your area on https://mastdata.com, @cainuk?

Dorothy SharmanRookie

asked in Ask a question.

Id mobile app

I am afraid that when using the app I still have to keep registering/ getting started. To log in to forum no problem but app useless Forum and iD app are completely different systems.Can you login in using your web browser, @Dorothy Sharman?Perhaps try online at https://my.idmobile.co.uk.

Andrew P MuirCivilian

asked in Ask a question.

Phone blacklisted without me requesting it

You can try a Currys store, or use their online Live Chat service, @Andrew P Muir.The chatbot works 24/7, and the advisers work until 6pm at weekends.

asked in Ask a question.

Phone didn’t work in USA despite having roaming on and setting a spending cap

Hi, that’s a good point I didn’t and I do normally when in Europe… Maybe I need to speak to someone within ID mobile? Sounds like something wasn’t setup or working correctly when you visited the US, @Tracy A. I used a data only eSIM in my iPhone when I visited the US in 2023, which worked well for me.

AishaH22Civilian

asked in Ask a question.

Phone number has not switched over to ID

Okay @AishaH22, you could submit your PAC to iD customer service using the iD online Live Chat.Try https://idmobile.co.uk/live-chat - the advisers work until 6pm at weekends.For an adviser, just ask the 24/7 chatbot to “talk to a person”.

ha5himNewbie

asked in Ask a question.

How long for a new contract eSim to be activated?

Sounds a lot faster than waiting for a SIM to arrive by Royal Mail, @ha5him.

asked in Ask a question.

Phone didn’t work in USA despite having roaming on and setting a spending cap

Did you get a roaming rates text message on arrival in the US, @Tracy A

asked in Ask a question.

Phone didn’t work in USA despite having roaming on and setting a spending cap

What value was your bill cap, @Tracy A? Perhaps it wasn’t high enough to cover the iD charges for the USA.

seanswiftCivilian

asked in Ask a question.

Currys voucher

I guess if you’ve met the eligibility criteria @seanswift, then a voucher will arrive in due course without fanfare.

GJTNewbie

asked in Pay As You Go.

still paying monthly bill even though ive left

Did you ask iD Mobile for a PAC and give this to the other mobile provider, @GJT? When you give your PAC to your new provider they are responsible for ensuring your old provider’s account is closed.Perhaps you somehow purchased two connections to the iD Mobile network, and one is still active.

asked in Ask a question.

Replacement SIM activated.. then stopped working

I’m sorry too, the service has been top notch up until now. In addition I had to use the live chat several times and have had to spend ages haggling with live chat people to get anywhere, very time-consuming! I’d still recommend the service but that live chat is not much fun to use. Sadly, it seems more often than not, iD Live Chat ‘sucks’, @Planetx. Luckily I discovered using Facebook Messenger or X (formerly Twitter) to privately message iD for support was much more effective.

Soph GoldsteinNewbie

asked in Ask a question.

Moving to the US

What charges would there be if i cancelled my contract now? Okay @Soph Goldstein, just text “INFO” to 85075 and you can find out how much you’d pay if you cancel now.

Si GCivilian

asked in Ask a question.

Upgrade - how to transfer apps/files

I think Samsung have an app for that job, @Si G. Their app should be available in the Play Store - just search for “Samsung Smart Switch”, or something similar.

Lauren SmythCivilian

asked in Your Phone & SIM.

my pac code isnt working

Okay @Lauren Smyth, quickest way to submit your PAC will be to contact iD support. Use their online Live Chat service to speak to an adviser - the advisers work until 8pm weekdays.Their online chatbot works 24/7 - for an adviser, tell the chatbot you want to “talk to a person”.

Soph GoldsteinNewbie

asked in Ask a question.

Moving to the US

But am I able to pause my contact with ID so do this so I’m not having to pay 2 phone bills? Unfortunately you cannot pause an iD Mobile pay monthly contract, @Soph Goldstein.

Soph GoldsteinNewbie

asked in Ask a question.

Moving to the US

You’d really need to get a plan from a US mobile service provider if you’re living in the USA, @Soph Goldstein. The iD Mobile charges for roaming in the USA are:

laura.111118Newbie

asked in Ask a question.

I am eligible for upgrade but there is no option

Have you tried speaking to the iD sales team about your upgrade options, @laura.111118? Contact sales on 020 7139 1397 - the advisers work 9am - 6pm. Currently, the new iD app and “My iD Account” online applications seem to be somewhat unreliable. Issues with these applications have been apparent for several weeks or more.

Andrew P MuirCivilian

asked in Ask a question.

Phone blacklisted without me requesting it

Perhaps Google knew about your Samsung Galaxy S7 device, and blocked it too when you reported your new phone as being stolen, @Andrew P Muir.What Android devices are shown in your Google account?

Rukiya DavenportNewbie

asked in Your Phone & SIM.

my connection

Three UK (the iD Mobile network partner) are probably working on their cell towers in your area/s, @Rukiya Davenport. They’re preparing their mobile network infrastructure to work efficiently after they turn-off their 3G network (due by end of 2024). https://www.three.co.uk/support/network-and-coverage/our-plans-to-switch-off-3gWith your postcode, check for problems at https://www.three.co.uk/support/network-and-coverage.

Mrs NickiNewbie

asked in Ask a question.

Text Messages

Have you tried a NETWORK RESET on your handset, @Mrs Nicki?The handset user guide explains how to do this, and it often fixes the issue.

Fiona LouiseNewbie

asked in Your Phone & SIM.

miss

Hello yes I paid my bill but I still can't use my services Unfortunately @Louise Archer, sometimes takes up to 24-hours before late payment register on the iD systems. Sometimes restarting your handset can help.

asked in Ask a question.

second line with esim

Is your handset eSIM compatible, @K6vsy837? Dial *#06# on your handset to check if your phone is eSIM compatible - if you see a screen displayed that includes an EID number, your device is eSIM compatible.

NigedCivilian

asked in Ask a question.

Sim failure

Not working in different handsets - sounds like you need a replacement SIM card from iD, @Niged. This forum article explains your options for getting a replacement SIM.

cainukNewbie

asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

Okay @cainuk, the iD online coverage checker only shows a prediction of coverage based on computer models, so at any given location reception might be better or worse than predicted online.The https://mastdata.com website has actual real-world coverage for many locations in the UK. Also, have you checked for network faults / issues at your location?You can do this online at https://www.three.co.uk/support/network-and-coverage.My home is in a mobile not-spot, so I use WiFi Calling on my iPhone 13 to call and text.

cainukNewbie

asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

Signal reception shown by the vertical bars icon, and the data capability of the network connection, shown as 3G, 4G, 5G, etcetera, label indicate different things, @cainuk.Having a 4G capable data connection doesn’t mean you’re you’re able to achieve the maximum bandwidth available for that network connection.Is your handset on the iD Mobile approved handset list, @cainuk?Check online at https://www.idmobile.co.uk/help-and-advice/approved-handsets.

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