I have been in touch with ID and they have confirmed i am eligible to upgrade, however, on the app and web browser when i click check to upgrade it says nothing! It just shows me my original plan. I just want to upgrade on the website like i have 3 times before - i do not want to do it over a live chat/phone call - i want to be able to do it myself and read through it. Why is it not working - the staff on live chat have no clue and keep repeating to call up of which i have said i don’t want that. It has been 2-3 weeks now and I am tempted to finish contract in july and go elsewhere. Can anyone help???
Solved
I am eligible for upgrade but there is no option
Best answer by andewhite
Have you tried speaking to the iD sales team about your upgrade options,
Contact sales on 020 7139 1397 - the advisers work 9am - 6pm.
Currently, the new iD app and “My iD Account” online applications seem to be somewhat unreliable. Issues with these applications have been apparent for several weeks or more.
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+26Have you tried speaking to the iD sales team about your upgrade options,
Contact sales on 020 7139 1397 - the advisers work 9am - 6pm.
Currently, the new iD app and “My iD Account” online applications seem to be somewhat unreliable. Issues with these applications have been apparent for several weeks or more.
+24Hi
Welcome to the Community!
I hope that your issue is resolved.
If you require further assistance, please get back in touch.
Kash
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