I had a SIM only contract and upgraded from the Samsung S7 that I was using. All was well. About 2 months later I had the new phone stolen. I reported it to Google who blocked & blacklisted that phone. However when I reinstalled the SIM in the old S& I discovered that it too had been blacklisted, even though never stolen or reported stolen.
I understand that only ID Mobile can unblack list this. How can I action that process?
Best answer by andewhite
View original
+9
Perhaps Google knew about your Samsung Galaxy S7 device, and blocked it too when you reported your new phone as being stolen,
What Android devices are shown in your Google account?
Thanks. I have now tried that - device is recognised by Google but I’m still getting the MM “Phone not allowed” message.
How do I make contact with ID Mobile to get them to unblock the phone? Go into PCWorld?
+9
You can try a Currys store, or use their online Live Chat service,
The chatbot works 24/7, and the advisers work until 6pm at weekends.
+4
Hi
Do you still require assistance with this?
It’s worth noting that a Currys store would not be able to assist with this.
Please let us know if you still require assistance so we can get in touch.
Tom
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