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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,508 Topics
  • 5,874 Replies
1508 Topics
David Clover
Newbie
David CloverNewbie
posted in Your Phone & SIM.
network down, no call or Internet

Hi, I cannot make calls or use Internet. I have tried restarting my phone and no joy. Is your network down again.

49
Tom
iD Mobile Employee
4 months ago
P
Newbie
Paul1919Newbie
asked in Your Phone & SIM.
This number cannot be used by Imessage and Facetime

Hello,Yesterday I removed my monthly rolling sim from an iPhone 12 to a new iPhone 14. Everything was working perfectly fine on the iPhone 12.I am now having problems enabling iMessage and Facetime on the new handset. I have a message which says “This phone number cannot be used by iMessage and Facetime, you must have a sim associated with an apple device to be used for iMessage and Facetime”I have spent 2 hours with apple trying to resolve the issue. Nothing has worked.I have gone through just about every troubleshoot and YouTube video to resolve the issue.If this is a network issue how is this fixed? Has anyone else experienced this issue who can provide some feedback  or resolution  many thanksPaul  

12
Kash
iD Mobile Employee
7 months ago
T
Newbie
Topman1031Newbie
asked in Your Phone & SIM.
app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

40
Kash
iD Mobile Employee
3 months ago
A
Rookie
AliceRRRookie
asked in Your Phone & SIM.
iPhone 15 Pro iMessage and FaceTime will not activate

iMessage worked while I was syncing iCloud from my old iPhone to my new, and iMessage was working fine until I erased my old iPhone (ready for trade in). Now, iMessage & Facetime wont activate; I’ve tried literally everything Apple (or any forum) suggests; turning iMessage on/off, signing out/in of iCloud, activating Airplane mode, restarting the phone, resetting network settings, removing & re-inserting the sim… literally everything.I still receive/can make SMS and calls. When looking in my iCloud account, it says my SIM is not associated with an Apple device?I don’t know any way to contact an agent for help… so here I am.

22
Kash
iD Mobile Employee
3 months ago
camey000
Newbie
camey000Newbie
asked in Your Phone & SIM.
Costs and setup in Turkey

HelloI am travelling to Turkey in a few weeks time and I am a bit puzzled on the costs and how to set up my phone.I see the costs for making calls, texts, data etc. on the ID Mobile websiteI have a pay monthly unlimited texts, calls and data allowanceSo my questions are.Do I arrive in Turkey and use my phone as normal and get charged the roaming costs?Do I arrive in Turkey and do I have to switch on “Data Roaming” and get charged the roaming costs?Before I arrive in Turkey do I have to set up a “Extra Usage Charge” on my phone and if so do I have to switch on “Data Roaming”? Thanks for looking.  John

5
Tom
iD Mobile Employee
6 months ago
Erin Quintin
Civilian
Erin QuintinCivilian
asked in Your Phone & SIM.
No service or data

My service has completely cut out. Was fine this morning no issues and then around 10 o’clock it came up saying I have no service. Connecting to WiFi is fine. I have shut my phone down, cleaned the SIM card, followed an answer to someone else’s query who had the same issue regarding manually selecting the network- didn’t work. It then comes back up. It is very intermittent. I’ve checked the network in my area and it says excellent. Please help 

36
Siân
iD Mobile Employee
9 months ago
C
Newbie
CameyNewbie
asked in Your Phone & SIM.
How to switch old number to ID Mobile

Hello.Just bought a SIM only contract from ID Mobile but cannot get my old number transferred over, I have a PAC code from EE but when I enter all the info, old number, new number, PAC code, name and transaction number, into the ID Mobile online site, “Switch to ID Mobile” it always comes up as “Something went wrong!”.Is there any other way of getting my old number registered?Thanks for looking.  John

3
Tom
iD Mobile Employee
10 months ago
Y
Rookie
Yorkie9668Rookie
asked in Your Phone & SIM.
RCS Chat Samsung S24 Ultra still using old number

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do.I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will useWhy is it so hard to sort these issues?I left Smarty after a month because of this failure, I don’t want to have to do it again!Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

21
Tyler
iD Mobile Employee
19 days ago
Dittytwo
Rookie
DittytwoRookie
asked in Your Phone & SIM.
URGENT "Sorry, your service does not allow access to this number"

I have been getting this issue for a couple of days on and off but today it has happening on every phone callI have tried 0800, 01235, 03456, 07896 all ahve the same issueI have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening. 

26
Epicurus
Newbie
3 months ago
R
Newbie
ryltarhuneNewbie
asked in Your Phone & SIM.
new number, but i changed it via PAC to my old number - but my phone is still sending as the "new" number and its taking about 1 min per message.

new number, but i changed it via PAC to my old number - but my phone is still sending as the "new" number and its taking about 1 min per message.

14
Tyler
iD Mobile Employee
2 months ago
Z
Newbie
ZazujNewbie
asked in Your Phone & SIM.
extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

10
Kash
iD Mobile Employee
5 months ago
P
Newbie
preedygoodNewbie
asked in Your Phone & SIM.
Not receiving incoming text or calls

Hi Swapped to iD mobile bringing my old number from giffgaff. (also new phone iPhone 12 to 15)Message received 11 am Monday 25th saying all swapped over.Since then I can call and text out okBut can’t receive calls or texts (plus won't connect my original number back to iMessage or FaceTime)I have turned off and on, reset network, turned off/on iMessage and FaceTime! Done full back up and re downloaded whole phone! Reboots and still not workingAnyone that can see information on the Port process and any issues from that side of things…Only other answer I see is wait 72 hours and it may sort itself.Its been ridiculous because I’ve missed doctors phone calls and can’t set anything up as everything needs to send a code to your mobile (which obviously isn’t receiving)Old/ interim number that came with the sim no longer works Basically just need to see if the Port has been completed properly but who or how can I get this looked at??Thanks  

10
Kash
iD Mobile Employee
7 months ago
A
Newbie
AlexMichaelsNewbie
asked in Your Phone & SIM.
Voicemail Number

Hi, I have just purchased a Samsung S23 and am trying to change the voicemail Number from +447782333129 to +447782333123, however it gives the message 'Failed to read data - your voicemail number can't be changed'.Does anyone know if there is a fix for this?Thanks.Alex.

132
T
Rookie
7 months ago
O
Newbie
OliTatlowNewbie
asked in Your Phone & SIM.
Can't send message with ID error 0

Android phone, Galaxy A52.When trying to send a text message I’m getting “Can't send message with ID error 0” It’s happening with a new contact I just created and also with an old existing contact. Texting still works ok with some other contacts. It seems to be a bit random which ones work and which ones don’t.Is there a way to fix this please?

13
Kash
iD Mobile Employee
6 months ago
Scorpion
Newbie
ScorpionNewbie
posted in Your Phone & SIM.
network down

How long is this going to take ridiculous this amount of money you make 02 and ee never have problems hope where getting compensated got person in hospital can’t get through

2
Siân
iD Mobile Employee
9 months ago
P
Novice
PixelsNovice
asked in Your Phone & SIM.
‘No Service’ Account Issue

Hello, My iPhone will not connect to mobile data; wherever I am, it says 'No Service'. This issue started about a month and a half ago.Since then, I have tried:Taking the SIM card in and out. Replacing the SIM card with a new one that you sent me, and activating it. Reseting the network settings on my iPhone. Turning Airplane Mode on and off. Restarting my phone. Turning off automatic network selection and selecting the iD network. I went to the Apple Store and they had a look, and confirmed that it was not an issue with the phone itself; all of the hardware and software tests proved fine. They tried my SIM card in another phone and it didn’t work. They tried another SIM card in my phone and it worked fine. The iD coverage checker said I had good coverage (and my other family members on iD have signal). My bills are paid. I have plenty of data left.Nothing has worked. Do you know what could be the matter? Many thanks for your help.iPhone Model: iPhone SE 2020iOS Version: 17.2.1 (Latest

28
Kash
iD Mobile Employee
7 months ago
S
Newbie
Saz1878Newbie
asked in Your Phone & SIM.
cannot send sms text messages

I joined Id mobile beginning of November, moved across my old three number to the new sim and handset from Id Mobile. Ever since I have not been able to send sms texts to android phones. I can make and receive calls, use iMessage, data is all fine and receive texts from Androids but I cannot text them back, the message just keeps saying not delivered in red and “message sending failure”. I have raised this issue on live chat twice and was told to wait 72 hours for the tech team/ complaint team to respond, to which they haven’t. I then re contacted live chat and asked for a new sim to be sent out to try that in case the sim was faulty, I put new sim in and it’s still the same. Took the sim out, phone off for half an hour and back in and still not working. I have the iPhone 13 and I have done all of the reset network settings and all the usual tests by turning off iMessage and on again, putting phone into airplane mode etc, full network resets everything and still not working. The phone

8
M
Newbie
13 days ago
T
Newbie
TecstarNewbie
asked in Your Phone & SIM.
Cant access voicemail - definitely iD Mobile issue

I can connect to the voicemail service but when I type the keys to enter my pin or any commands they are not registered.  I am using an iPhone 12 and I know it’s not my phone as other services I have tried work. The iD mobile voicemail system is not detecting the key tones.  Is anyone else experiencing this?

25
Tom
iD Mobile Employee
10 months ago
Scott McGregor
Newbie
Scott McGregorNewbie
asked in Your Phone & SIM.
visual voicemail

How do I set up visual voicemail on an ID mobile account for an iPhone? I have called twice and can never get through to someone. There’s also no option on the automated menu when you call the customer service number. 

5
Kash
iD Mobile Employee
4 months ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Your Phone & SIM.
Apple Celluar Watch

I have an Apple Ultra Celluar Watch. Now iD Mobile has eSIMs when will we be able to add an eSIM to a celluar watch?I appreciate iD Mobile do not sell celluar watches but those of us that already have one might want to use the additional functionality. 

5
Tyler
iD Mobile Employee
2 months ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Your Phone & SIM.
Move from a physical SIM to an eSIM

I have a physical SIM card how can I move to an eSIM?

5
Kash
iD Mobile Employee
4 months ago
A
Newbie
Alim-2011Newbie
asked in Your Phone & SIM.
Live chat not working

How do you actually use the live chat. Everytime I go on to the page it shows I'm not logged in and then the live chat service is not showing.  I need to speak to someone. This no call centre is ridiculous! 

11
Kash
iD Mobile Employee
8 months ago
A
Newbie
atcrossNewbie
asked in Your Phone & SIM.
Adult Content Filtering still active even though deactivated in iD app/dashboard

Trying to access certain websites, including innocuous ones like archive.org, is blocked for me despite →Using Chrome to access such sites sends me to https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content. So, how does one get around this? Edit: 1) I should note, this is as of this afternoon; I’ve been with iD for three years and this is the first time I’ve had this problem. 2) This is while using 4G, not any other kind of networking like a home Wi-Fi network or whatnot.

7
F
Newbie
2 months ago
Jesse1234
Newbie
Jesse1234Newbie
asked in Your Phone & SIM.
How on Earth do I get a replacement SIM?

This is insane. Never use ID Mobile!I had my phone stolen on a weekend. On the Monday I ordered a new ID Mobile SIM card via Currys as it suggests you do on this very website. After 2 days or so the SIM card arrived at my local Currys store so I picked up the SIM. You can only purchase pre-paid pay-as-you-go ID Mobile SIM cards from Currys, but since it said it on this website I assumed they could simply switch your number over to the new SIM. Bare in mind, I had already blocked my old SIM and handset via the ID Mobile user online portal. You can’t order a new SIM card directly from the user portal like every other mobile phone network in the country. You also can’t activate a new SIM manually via the user portal, you have to talk to an agent via ID Mobile’s Live Chat. So I went to the Live Chat module and got through to an agent who said they can activate my new replacement SIM for me, so I read out the code on the new SIM card and the agent said it might take up to an hour to take ef

8
Tom
iD Mobile Employee
5 months ago
S
Rookie
Swaitsy83Rookie
asked in Your Phone & SIM.
Can't receive one time passcodes

Hello all. I'll try and keep it short as this has been covered before. As the title says, since switching to ID I've been unable to receive OTP's/verification codes. Frustrating for a few reasons, but mainly because i can no longer access online banking through any apps. I've tried every online troubleshooter, no joy. They're all the same to be fair. I can send and receive sms messages without problem. I've raised this with ID through the live chat. I feel like I'm talking to a bot rather than an agent most of the time. Their rep seems to precede them. The problem has apparently been raised with the elusive technical team, but after having spent the last 4 months being asked repeatedly to wait 24-48 hours for feedback, which never comes, I thought I'd see if it would be quickly to get a solution here.  Cheers.

28
S
Civilian
12 days ago
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