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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,509 Topics
  • 5,573 Replies
1509 Topics
Rich Gurr
Civilian
Rich GurrCivilian
asked in Your Phone & SIM.
IMEI

My old sim free mob is broken/no display so I cannot look up IMEI that the insurance company are asking for.  I don't have the original invoice and need IMEI to make a claim. Any help please? 

0
Rich Gurr
Civilian
10 hours ago
C
Civilian
Cyrus1Civilian
posted in Your Phone & SIM.
07865741789

Good afternoon, my E SIM has been deleted from my phone. Could you please send me another QR code as the previous one has expired? The number is 0786574178. Alternatively, you can send me a physical SIM. Thanks.

0
C
Civilian
14 hours ago
Redsheep79
Civilian
Redsheep79Civilian
asked in Your Phone & SIM.
Cant send SMS

Since Sept 6th I've not been able to send SMS. I can receive them and make calls.I'm using a Pixel 8 Pro. I've been through various troubleshooting with ID and Google but got no answer. Checked all the relevant settings I've been told to. Reset network settings. Updated system software to latest beta. Tried SIM in another phone. Nothing has worked. The only other thing I have seen online is something about VOLTE settings. I don't have this option in phone settings. When entering short cod *#*#4636#*#* (or something like that) it shows VOLTE is provisioned but greyed out.

0
Redsheep79
Civilian
17 hours ago
J
Newbie
JKL5290Newbie
asked in Your Phone & SIM.
imessage actuvation error on iphone 16 pro

I recently just got the iphone 16 pro and I am having trouble activating my imessages and facetime it looks to be common problem with an id sim sadly. I was wondering how I could get in contact with someone directly at id instead of the live chat bot that is no help? thanks

1
MZone
Newbie
17 hours ago
H
Newbie
Horse38Newbie
asked in Your Phone & SIM.
Galaxy J4 Plus cannot make or receive calls

I assume this has to do with the 3G switchoff. I noticed on Friday that I cannot make or receive calls.The phone is on iD’s approved list of handsets and I folowed the “3G is being switched off and I can't make calls. What do I need to do?” article and specifically “I’m using a Samsung Galaxy” but I still cannot make ore receive calls. Prior to that I restated the phone and checked for updates. When I dial out it says it is calling but then after a period of time the call just ends. I just took the SIM out and gave it a clean but that hasn’t helped. If I perform a Network Reset it then displays “4G” on the phone which it didn’t before but I still cannot make or receive calls.

6
andewhite
Legend
9 hours ago
M
Newbie
MrsStattoNewbie
asked in Your Phone & SIM.
Texts but not calls

My phone has recently stopped making and receiving phone calls. It will send and receive texts messages. Data is fine too. Any suggestions?

2
M
Newbie
14 hours ago
B
Civilian
BEMOTTACivilian
asked in Your Phone & SIM.
WHY WAS MY NUMBER 07859114781 THAT I USE REGULARLY INACTIVATED?

I contacted iD Mobile to send a replacement SIM Card for our second number 07436953519 that we do not use regularly.That replacement card has now been delivered but now both the 2 numbers are not working i.e. both 07436953519 and 07859114781.Please check both numbers and activate them. They are importantly needed now.Looking forward to receiving a favourable response soon.Kind Regards,Shadie Okpako and Emuobonuvie OkpakoBEMOTTA Healthcare Services.

1
Decembersangel72
Sidekick
1 day ago
Brian Smith
Civilian
Brian SmithCivilian
asked in Your Phone & SIM.
phone not wotking

My phone number is 07925 312099 and I pay £6 a month for my sim. I am unable to take any incoming calls or make any outgoing calls and it had been confirmed that my sim would appear to be faulty. I am quite dissatisfied with this as I pay my monthly bill on time by direct debit. Can you plesse sort this at your earliest convenience. 

1
Decembersangel72
Sidekick
1 day ago
Natasha Persad
Civilian
Natasha PersadCivilian
asked in Your Phone & SIM.
cant make or receive calls with Samsung gakaxy Z flip 5 unless on wifi

cant make or receive calls with Samsung gakaxy Z flip 5 unless on wifi

1
Decembersangel72
Sidekick
1 day ago
M
Civilian
ManjulaVaghjiCivilian
posted in Your Phone & SIM.
Replacement SIM

HelloLast week I shared that I had a problem with my SIM and worked with a colleague over Chat to troubleshoot the problem. This didn't work and the colleague confirmed that they would send a replacement SIM that would be delivered on Thursday 26 September. It has not arrived and I'm still unable to receive or take calls.Please can you confirm the replacement SIM has been sent?Thanks 

0
M
Civilian
1 day ago
S
Newbie
Schree1Newbie
asked in Your Phone & SIM.
Texts reported as not delivered.

Texts have always reported as not delivered although most do get through. I cannot rely that they have.

0
S
Newbie
1 day ago
S
Newbie
Schree1Newbie
asked in Your Phone & SIM.
OTP texts no longer veing received.

Recently. No longer receiving OTP codes in a timely manner, might take several hours. 

1
MZone
Newbie
18 hours ago
Kevin Cairns
Civilian
Kevin CairnsCivilian
asked in Your Phone & SIM.
sim

My sim is not working as I don’t get any signal what’s so every at home or out and about. How to fix this 

0
Kevin Cairns
Civilian
1 day ago
R
Civilian
Red RobinCivilian
asked in Your Phone & SIM.
Motorola edge 40 pro

Sever not found comes up when making calls 

0
R
Civilian
2 days ago
U
Civilian
Unhappy HammerCivilian
asked in Your Phone & SIM.
Constant failed/missed calls. Greyed out signal strength.

Wow, new to ID and the Three network and has to be the worst experience of any network, so interested if anyone else are having the same issues. Recently switched from Vodafone to ID and took a new iPhone 15Pro. Had done some initial research on my area with Three network and all looked ok so when ahead.Subsequently, I constantly lose signal strength and seems random as if it changes with the wind. I can go from 4 bars 5G to 3G and then to nothing and then back to 5G. I can sit at 5G and try to call our only for the call attempt to fail after trying to connect for 30+ seconds (and this is not to just one number). I can then call the same person using Whatsapp no problem.Quite often the signal strength shows several bars either on 3G, 4G or 5G but they are greyed out. Never seen that before on any other phone/network. Currently, the service I have is totally unusable as a communication device, which is quite fundamental.   

0
U
Civilian
2 days ago
Ryan Scott Hamilton
Newbie
Ryan Scott HamiltonNewbie
asked in Your Phone & SIM.
Retained number from old provider, yet my texts are being received from my new number.

I've been with ID mobile now for 2 weeks, turned my phone off and on and my texts are still coming through to people as the number given to me via ID mobile when I wanted my old number from EE to be retained.

3
andewhite
Legend
2 days ago
J
Civilian
Jodie eleanorCivilian
asked in Your Phone & SIM.
can i get insurance for my phone

Im wondering if there is any way I can get insurance for my phone 

1
andewhite
Legend
2 days ago
S
Civilian
SwizzaCivilian
asked in Your Phone & SIM.
new mobile calls appear to come from number i brought across but sms come from different number..maybe the id mobile sim number

I have recently joined id mobile.I have been calling people with no issue but recently I needed to get in touch with a handy man...I called him and he asked me to text through details and when I did I never heard back from him.I called to ask why and he said that a message came through but from a different number. I am guessing that when I moved my number across this was synced for call but it has not been for sms and therefore the id mobile sim no is being attached to sms messages .can you please fix this Chris

0
S
Civilian
2 days ago
Jo28
Civilian
Jo28Civilian
asked in Your Phone & SIM.
porting to another provider

I requested and received my PAC code 3 days ago and sent it to Sky to activate my new Sim.Nothing has happened so far, so I now have 2 active accounts with different numbers and providers.  ID have called me everyday since- however, as soon as I answer the call they hang up! What's going on? 

1
andewhite
Legend
2 days ago
Hannah Gibson
Civilian
Hannah GibsonCivilian
asked in Your Phone & SIM.
im swapping from Lerbara but my PAC number needs to be updated manually

I brought an eSIM through mobiles.co.uk as I want to change from physical lebara sim to ID mobile eSIM while still keeping my lebara number. I originally tried to buy a Vodafone plan however that got canceled but now my PAC number is still associated with that request so the lady on the phone said I needed to contact ID directly to get this sorted before the eSIM can be used with you with my same number. Please let me know the next steps so I can keep my number working!I struggled to get through on the phone as it wanted an id mobile number that I dont have.

1
L
Civilian
2 days ago
N
Civilian
NRS83Civilian
posted in Your Phone & SIM.
Calls & Data not working

Hi, I am a new customer to ID mobile, activating my sim to a new phone purchased through a contract yesterday.  Since going through the usual set up procedures, I have been greeted with my service not working for calls, messages or to use my data. I was expecting a seamless transition switching over to ID mobile using an eSIM, but it has been nothing short of shambolic.I reached out to the live chat this morning to raise my issue and was on with an agent for 2 hours. I was asked to try many things, to which not worked. Lastly the agent in live chat told me I needed a new eSIM and guaranteed me this would work.  Whilst the new eSIM was activating I got cut off from live chat. This meant that I left with 2 eSIMs. Also, as expected activating a new eSIM did not work, it has just confused matters even more, as I now have two eSIMs on the phone. I have been attempting to get back in contact through live chat and the phone all afternoon and into the evening, but no one has connected with me.

0
N
Civilian
3 days ago
K
Rookie
kmac
posted in Your Phone & SIM.
esim not loading no calls/ texts got 4 days

Swapped from android to iPhone XS (with updates iOS 18). I upgraded mobile plan from monthly pay to contract plan - which still has not even begun! Tried several times to load an eSIM, spending several hours on live chat where it is a miserable experience. At one point, after entering manual eSIM info I was asked for a “confirmation code”. I haven’t had one. So, if iD have problem loading an eSIM :do I even need it?why have I gone so long without calling or texting?why can I not leave to another provider as my contract has not even begun without paying £95+!!!!I go to Portugal soon so really need my phone. I saw on here a guy had problems over there.im very upset and stuck. Need help anyone, please and Thankyou.

2
Matthew T
iD Mobile Employee
3 days ago
S
Civilian
swollenfridgeCivilian
asked in Your Phone & SIM.
my phone number hasn’t swapped over after switching to IDD, I don’t think I set a date either

I have switched to IDD however my phone number has not. I don’t remember seeing an option to select a date for me to swap numbers from my old provider however I certainly do want to keep my old number. I have tried to request a PAC but it does not work, and I have also tried filling in a form but it says my PAC isn’t verified? IDD do not have a call service unless it is automated and I really need help. I need help from an actual agent. what do i do? 

0
S
Civilian
4 days ago
M
Civilian
MikeyrobboCivilian
asked in Your Phone & SIM.
Different phone number when i text people

When I text people it comes up with a different phone number. If I phone people it's ok but just when I text. I've tried turning off RCS and restarting the phone but it still does it. Can anyone help please? 

1
andewhite
Legend
4 days ago
Munich71
Civilian
Munich71Civilian
asked in Your Phone & SIM.
My phone is blocked

I thought i had lost my phone but i found it later in the day.But i blocked the ID Mobile Sim Card to be on the safe side. I am now trying to reactivate the Sim Card but you are sending me a one time passcode when my Sim Card is blocked.Why are you sending me a code to a phone that is blocked.

0
Munich71
Civilian
4 days ago
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