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I have no 5g!


Hi, I know my phone (Nokia XR20) definitely works on 5g as I've had it before when I was using 02. Now on ID Mobile none of my 5g features active or display. I even went to Currys yesterday to get my SIM changed. Still no luck. Any ideas please?

Best answer by Matthew T

Hey @Kalle,

Doesn’t look like the Nokia XR20 is an approved device for iD 5G. Sorry about this. Here’s the full list:

Thanks.

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9 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • July 24, 2024

Hey @Kalle,

Doesn’t look like the Nokia XR20 is an approved device for iD 5G. Sorry about this. Here’s the full list:

Thanks.


  • Active Contributor
  • 14 replies
  • October 9, 2024

It's not 5G in my area


  • Active Contributor
  • 14 replies
  • October 9, 2024

I want to speak to customer service for I couldn't find phone number


  • Active Contributor
  • 14 replies
  • October 9, 2024

Really poor disservice


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • October 12, 2024

Hi @Ayubtanya, to speak with our customer services team, you’ll be able to contact our live chat. 

If you type into the chat box ‘speak to an advisor’ or select that option, you’ll be put through to a live agent. 

Live Chat Support | iD Mobile Network

-Lauren


  • New
 Contributor
  • 2 replies
  • October 20, 2024

A TIP for those they used to have 5G and when they switched to ID don’t have 5G.

Go to your phone SETTINGS (gear icon)  

SYSTEMS, 

RESET OPTIONS, 

RESET WIFI MOBILE & BLUETOOTH

RESET SETTINGS.    Now you should have 5G in an 5G area. Make sure you re enter your wifi passwords to get connected to your wifi networks. 


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  • iD Mobile Employee
  • 853 replies
  • October 22, 2024

Hello @Ayubtanya 

 

We just wanted to reach out and check if you have been able to speak to the team regarding the 5G query?

 

If you require any help, please do reach out and we will be happy to assist further. 

 

Nat 


  • New
 Contributor
  • 2 replies
  • October 22, 2024

I used to be with a 3 network customer and i had 5G connection but when i switched to ID my 5G was gone. Followed your website instructions but nothing. I looked your 5G map via your site and said no 5G in my area. For 8 months i had no 5G until by chance i have done the steps i have posted in the community chat above 2 days ago to help other ID customers with the same problem. No, i don’t have any 5G connection problem now. Thank you for your concern. Have a good day.


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  • iD Mobile Employee
  • 853 replies
  • October 23, 2024

Hi @Yannis 

 

Thank you for posting about your experience.

We are happy to hear the issue has now been resolved for you. 

 

Please reach out if we can assist in the future. 

 

Nat