It's not 5G in my area

I want to speak to customer service for I couldn't find phone number

Really poor disservice

Hi @Ayubtanya, to speak with our customer services team, you’ll be able to contact our live chat. 

If you type into the chat box ‘speak to an advisor’ or select that option, you’ll be put through to a live agent. 

Live Chat Support | iD Mobile Network

-Lauren

A TIP for those they used to have 5G and when they switched to ID don’t have 5G.

Go to your phone SETTINGS (gear icon)  

SYSTEMS, 

RESET OPTIONS, 

RESET WIFI MOBILE & BLUETOOTH

RESET SETTINGS.    Now you should have 5G in an 5G area. Make sure you re enter your wifi passwords to get connected to your wifi networks. 

Hello @Ayubtanya 

We just wanted to reach out and check if you have been able to speak to the team regarding the 5G query?

If you require any help, please do reach out and we will be happy to assist further. 

Nat 

I used to be with a 3 network customer and i had 5G connection but when i switched to ID my 5G was gone. Followed your website instructions but nothing. I looked your 5G map via your site and said no 5G in my area. For 8 months i had no 5G until by chance i have done the steps i have posted in the community chat above 2 days ago to help other ID customers with the same problem. No, i don’t have any 5G connection problem now. Thank you for your concern. Have a good day.

Hi @Yannis 

Thank you for posting about your experience.

We are happy to hear the issue has now been resolved for you. 

Please reach out if we can assist in the future. 

Nat