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swap esim from old to new phone

  • 18 July 2024
  • 2 replies
  • 215 views

Hi, there was a related question, but I am not sure it actually answered the question I have. I have a physical SIM with ID mobile, and a e-sim as a 2nd number in the same phone and I can swap back and forth between eSIm and Physical… all good.

However, I want to change my handset, and obviously I can swap the physical SIM. I have removed the eSIM from the old handset, but I can’t add it to the new handset, as it says it is already been connected on another device.

Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.

Thanks for any advice.

KC

2 replies

Userlevel 8
Badge +10

...

Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.

Thanks for any advice.

KC

Unfortunately @campbke, iD Mobile don’t currently support eSIM transfers from one device to another device. 

Userlevel 8
Badge +7

Hi @campbke,

Welcome to the Community!

You can request a new eSIM via Live Chat and the team can help you out.

 

Kash

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