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Devices

Find out about the latest devices available and get any help you may need with your device settings

2041 Topics

Recent feedback.

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Federica VaccaNewbie

asked in Device & Phone Support

Phone arrived damaged

Hello My Honor Magic 6 Lite arrived damaged :( I have opened the box last night and discovered that the screen is cracked. The package arrived via DPD.The virtual chat box says that this may be not replaced.. But isn't my fault :(

Joshua RaithbyNewbie

posted in Device & Phone Support

alexandra baker

Hi I’ve paid my bill but my phone is still not working without WiFi?

Esther WolffCivilian

asked in Device & Phone Support

Too late to get my PAC?

There was a mix up when switching providers which meant I closed my ID mobile account before requesting a PAC. Is it too late to get one please?

MaruanCivilian

asked in Device & Phone Support

Passcode for reactivation not sent

I am trying to activate my replacement SIM on iphone and get as far as needing passcode but the passcode never arrives despite my asking repeatedly for it to be resent.

Dylan1903Newbie

asked in Device & Phone Support

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!) and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number? Any help would be greatly appreciated

Claire Lizzy BiggsNewbie

asked in Device & Phone Support

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

NuamasemaCivilian

asked in Device & Phone Support

By mistake i ordered phone and sim del 2 times i want to cancel 1 i item

I m new to id mobail I don't know how to get in touch with customers service 😔. please help me I want cancel my 1 order.by mistake I did 2 times oder.

Marc BirkettNewbie

asked in Device & Phone Support

upgrade

I applied for an iphone 15 plus in black with reference 132775268 and it took the upfront payment but no further emails or anything, does this mean the application went through or being reviewed?

Nyka NykaNewbie

posted in Device & Phone Support

forgot phone passcode

Hello, i’ve ordered a phone couple of days ago my daughter made a passcode for the iphone and forgot it, is there any chance for you to take the phone back and reset it or do it virtually? Because we cannot get in it, i tried itunes with a laptop but i need to be in the phone in order to connect it to my laptop.

Paula JanikCivilian

asked in Device & Phone Support

no device connection

a few days ago I realized that all my calls and messages are sent via wifi, the internet from my phone doesn't work anywhere, it shows the 5g network and full connection but I can't load any website

SLOPPYNewbie

asked in Device & Phone Support

Data Upgrade - Cooling off period.

I've just renewed my phone and sim contract. I'm currently in the cooling off period. The box isn't opened and I've not broke the seal because I'm now regretting not getting more data. Is it too late to increase my data allowance in the contract or do I have to use my cooling off period to cancel the contract and start again? I don't want to keep buying extra data every month via the idmoble app. Many thanks in advance.

asked in Device & Phone Support

can’t send text messages

And I can’t see how others have fixed this in the other posts. My messages only send if iMessage is available and I get a failure message every single time if not. This has been the case since I moved to the network. Can someone help please?

Richard RoseNewbie

asked in Device & Phone Support

account

Cani have 2 different phone numbers on the same e mail adress

Niamh_DyerCivilian

asked in Device & Phone Support

how do i pay outstanding balance

URGENT HELP REQUIRED: I have received a letter to say I owe an outstanding balance but it won’t let me log on to my account anymore to pay it. It doesn’t recognise my username and password and my number is no longer in use. How do I pay please? I have also tried calling the automated number but because I now have a new contract with ID, it wants to take the balance off of that and not the outstanding one

Shannon BryanCivilian

asked in Device & Phone Support

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ?

seventhsealedCivilian

asked in Device & Phone Support

PAC

Hello,I recently switched to ID Mobile and had my number ported over. However, the SIM didn’t work and I cancelled my contract within the cooling down period. I now want to port my number to a different provider but am unsure of how to get my PAC as I never once had service on ID so was unable to request it via text. I am also unable to create an account with ID with either the number originally supplied to me or through my transferred number. This is extremely frustrating.

Paul MathersmithCivilian

asked in Device & Phone Support

Why is my first bill payment more than the invoice stated?

Hi, My contract started on 11th April, and I was sent an email saying my bill for the first month would be one amount, yet you have taken out the full monthly rental amount. Why is this?

Tobias WeissenauerNewbie

asked in Device & Phone Support

overdue payment -bar

Good afternoon I have just made 2 payments of 50.41 when will my sim re activated ? I also haven't recoved confirmation on email that was paied but on the window of payment sated that thank you for the payment can someone help woth this

Harry C HoweNewbie

asked in Device & Phone Support

NOT ALLOWING ME TO UPGRADE

I’ve finished my 2 year term and now want to upgrade however the app doesn’t let me view all the possible upgrade deals! Been on the website as well but it just tells you to login and then does the same thing!

Umair ZahoorCivilian

asked in Device & Phone Support

id account

I am id mobile customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app And also this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service

Steve MarshallNewbie

asked in Device & Phone Support

old mobile number hasnt been ported across

I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.Any help would be much appreciated, thanks.

ArranNelsonNewbie

asked in Device & Phone Support

no service

I’ve tried resetting my data connection it didn’t work I’ve tried logging in and it sent a code to my number but I’m not receiving calls or texts due to no service.. and there is no other way around this

Dylan1903Newbie

asked in Device & Phone Support

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

allisaidwasNewbie

asked in Device & Phone Support

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

Aiden McPhersonCivilian

asked in Device & Phone Support

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden

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