Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5602 Topics

bevstead
Newbie
bevsteadNewbie
asked in Ask a question.

What is iD Mobile's contact number?

is there a customer service contact number for ID

47
andewhite
Legend
8 months ago
R
Newbie
rubinbesureisNewbie
asked in Ask a question.

How do I speak to someone

Trying to get in touch but there is no way to do so. Live chat doesn’t work. No email. no number to call. What is going on here?How can I speak to a real person? 

7
Kash
iD Mobile Employee
1 year ago
A
Newbie
anderooNewbie
asked in Ask a question.

unblock short code text messages 60174

I have had a text from my bank asking me to confirm a transaction i attempted by replying Y to a message sent from the number 60174. When i then receive the confirmation request text from that number and reply i get a “Failed”, “can’t send message”. I understand this number may need to be unblocked at your end. thanks.

9
Tom
iD Mobile Employee
1 year ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
published in Legal stuff.

iD Mobile Trustpilot Review Prize Draw - 30th September 2020: Terms & Conditions

iD Mobile Trustpilot Review Prize Draw: Terms & Conditions To enter the prize draw you must post a review on the iD Mobile Trustpilot page by 30th September 2020 to be in with a chance to win a 1 x £50 Currys PC World eGift Card. The star rating and review content do not affect the likelihood of winning the prize draw. However, if you contravene Trustpilot’s user guidelines, your review might not be included in the prize draw. Trustpilot’s user guidelines can be found at: https://legal.trustpilot.com/user-guidelines No purchase necessary. All entries received between 01/09/20 and 30/09/20 by 17.00 (GMT*1) will be entered into the prize draw. This prize draw is only open to UK residents (excluding Northern Ireland) aged 18 and over, excluding employees of Promoter and their families, their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw. Th

1120
KieranC
iD Mobile Employee
3 years ago
S
Newbie
Sandy13Newbie
asked in Ask a question.

Help! I am not receiving my Santander OTPs, all other texts are fine.

Santander have advised me they are sending me the OTPs and it’s an error with ID mobile.

8
Kash
iD Mobile Employee
2 years ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

Back To School

It’s that time of year where the kids are getting back into the world of academia. Whether it’s the first day of school, the start of GCSEs or a new journey at university, it can be an exciting and daunting time for both students and parents alike.However, the right tech can help students of all ages adjust to the new academic year and all the hard work that’s needed. Phones, tablets, iPads and laptops may be great sources of entertainment, but they can also make getting creative and staying productive much easier.From tracking classes, staying on top of coursework progress and storing files, to juggling multiple deadlines and keeping focus, there are plenty of apps and software out there that make studying a whole lot more manageable.Here are a few that we think make for a great head start: My Study LifeFree on iOS and Android If your child is starting secondary/high school and they’re feeling a bit overwhelmed with all the different classes, subjects and homework there's a great app

3320
Richard.C
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

How Tech Is Transforming The Fashion Industry

Technology affects our lives in ways we rarely consider. Improvements to tech in the past 30 years haven’t just changed the way we interact, work, and play, they’ve transformed how we think, and create.There are plenty of industries that are innovative with tech, but one of the main industries leading the charge is fashion. With Fashion Week just around the corner in London, Paris, Milan and New York, there’s no better time to celebrate the contribution that technology is making, from the design stage all the way through to your wardrobe.In recent times, Artificial Intelligence (AI) has helped to train stylists, creatives and colleagues across a whole host of fashion houses and retailers. Designers can now easily reach out to one another across any social channel and collaborate on projects. And our phones can actually help us decide what to wear.It’s made creativity more accessible, too. Anyone can draw up designs, engage with fellow creatives, set up shop online and gain exposure for

3570
Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

The Best Augmented Reality Apps To Try

Augmented Reality brings new ideas and experiences to familiar surroundings with the help of your phone’s camera and clever tech. Here are a few of the apps that do it best…We love apps that use augmented reality (AR) here at iD. What started with us scouring the great outdoors searching for Pokémon, has become a super-practical tool with an astounding range of useful applications. From strategy games that make your living room the arena, to design programs that help visualise projects, developers are creating apps that use our phone cameras in ways we couldn’t imagine only a few years ago. Here’s our pick of some of the best apps that feature AR: IKEA PlaceFree on Android and iOSHave you got a plethora of cushions lining your sofa hiding years’ worth of food and pet stains? Is your dining room table looking a little tired? Or maybe you’re looking to convert that spare room into a new home office. The IKEA Place app lets you browse their massive selection of furniture, choose the area

4190
Emil
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Pay Monthly Tablet plans

Pay Monthly Tablet plans are now available to purchase directly from the Carphone Warehouse, online and in-Store. The plans allow you to get a great value tablet and iD Mobile Data Only SIM for a set monthly cost. At the moment, the plans are only available through the Carphone Warehouse. However, you still get the perks of being an iD Mobile customer, such as the iD Mobile App, Data Rollover, Bill Capping and Inclusive Roaming. If you've already purchased a Pay Monthly Tablet plan, or you're considering it, we've got a few FAQs that may answer any questions you have below:  How Do I Register My Pay Monthly Tablet plan on the iD Mobile App or My Account Online? Once you've downloaded the iD Mobile App or visited My Account online, registering your account on your tablet is easy. Here's what you'll need and how to register:  1.Open the iD Mobile App or My Account online 2.Select the 'Register' tab. 3.Enter personal details –Your iD Mobile number – This can be found on the Carphone Wareh

24130
iD Mobile
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Favourite City Competition T&Cs

1. To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: "August Community Newsletter Competition".2. No purchase necessary.                                                                                                                                                                                                          3. The closing date for entries is 23.59 (GMT+1) on 20th August 2020. The prizes to be won as follows:                                                                                    4. 1 x £100 Curry's PC World voucher. The winner will be contacted to confirm acceptance of the prize.                                                                                                                                                                                   5. This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter an

1003
Natalie S
Newbie
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Our Pick Of Top Activities For You This Summer - Closed

Things to do out and about in local citiesThis summer may not be the traditional British summer filled with beach visits, festivals, extended getaways and late nights surrounded by all our mates. However, no matter where you live, you can still make the most of the sunshine and socialise at the same time. Here are just a few things you can do around the country with friends, housemates or family to make this heatwave season one to remember. Check out a drive-in cinemaWhile conventional cinemas aren’t the best option to take advantage of the weather, outdoor drive-ins are the perfect solution. Since the easing of lockdown restrictions, plenty of drive-in picture houses like Luna Cinema, At The Drive In and more have popped up in London, Manchester, and many other cities across the country.The way it works is simple. Just book your tickets and movie snacks online and rock up to the cinema. You’ll be allocated a spot for your car, and your food gets delivered straight to you. With so many

217844
Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Best Fitness Apps For Indoor and Outdoor Workouts

Looking for ways to keep fit without heading to the gym? Our pick of the best fitness apps will help you hit your goals anywhere…If there’s one thing that lockdown (and Joe Wicks) has proved, it’s that you don’t need your usual workout-spot to keep hitting your targets. Sometimes, all you need is a bit of space motivation, and a handy app to keep you on track. Here are a few that we love: FitplanFree 7-day trial. Available on iOS and AndroidMissing your gym partner or personal trainer but not ready to go back just yet? Fitplan may have the answer. Combining one-to-one personal training with goal-focused workouts, you can hit your targets with the help of professional trainers and athletes.There’s a huge choice of workouts available, from sessions designed to build strength, to weight-loss focused exercise. Just pick the exercise plan that best suits your motivation and get tracking! Fitplan works on a subscription basis, so you pay for your ideal fitness program at a fraction of the co

18000
Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

How To Keep Your Phone's Software and Apps Up To Date

Having the latest version of the operating system and apps you use is pretty important. Here’s why, and how to make sure you’re always one step ahead.Whether you’re watching a YouTube clip on your smartphone or browsing the web, update notifications can be an annoying distraction. All too often, it’s easy to swipe them away and forget about them. However, keeping your software and apps up to date is essential. It’s also quick, simple, and can avoid issues later on.For starters, the latest app updates come with security updates too. Many of the apps you use store your personal info, and hackers can take advantage of outdated app design to steal your data. The best way to prevent that is with a quick update.Updates also solve bug fixes. If you’ve ever tried to load an app and found it repeatedly crashing when you tap a certain button, the chances are it’s already been fixed in a newer version. So, it’s always worth checking.As for your operating system, updates are there to improve your

14220
Emil
iD Mobile Employee
3 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
published in Articles and competitions.

iD Mobile Trustpilot Review Prize Draw - 28th August 2020: Terms & Conditions

iD Mobile Trustpilot Review Prize Draw: Terms & Conditions To enter the prize draw you must post a review on the iD Mobile Trustpilot page by 28th August 2020 to be in with a chance to win a 1 x £50 Currys PC World eGift Card. The star rating and review content do not affect the likelihood of winning the prize draw. However, if you contravene Trustpilot’s user guidelines, your review might not be included in the prize draw. Trustpilot’s user guidelines can be found at: https://legal.trustpilot.com/user-guidelines No purchase necessary. All entries received between 11/08/20 and 28/08/20 by 17.00 (GMT*1) will be entered into the prize draw. This prize draw is only open to UK residents (excluding Northern Ireland) aged 18 and over, excluding employees of Promoter and their families, their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw. The e

1000
KieranC
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Best Apps For Gardening This Summer

Bring the great outdoors home during the heatwave with our top gardening apps.We’ve never spent more time at home than we are right now, so there’s never been a better time to make our homes a much brighter, happier and more relaxing place to be. While it might be tricky to get away this year or go exploring, a peaceful, colourful garden makes the perfect place to chill out at home. And your phone can help you.There are plenty of apps out there that’ll help design your outdoor space, identify the plants in your garden and work out which plants are likely to grow tall and strong. Here are our favourites: SmartPlantFree on iOS & AndroidThis app is the ultimate companion on that garden centre plant-buying spree. Just use the SmartPlant app to scan the code on new plants when you buy them, and it’ll tell you exactly what they are and how best to look after them.It’s not just for starting from scratch. The SmartPlant app lets you chat with experts who can help identify the plants in you

10001
A
Civilian
3 years ago
fauvehound
Newbie
fauvehoundNewbie
asked in Ask a question.

voicemail no longer working after shortening ring time

Since shortening the ring from 30 to 20sec,  voice mail not working - says number not recognised. Have tried all the suggestions on site and have been to Carphone warehouse they cant help, any suggestions.

31
C
Rookie
1 year ago
I
Newbie
Irritated23Newbie
asked in Ask a question.

unblock phone

Like I see others have had to do after blocking their phone and then finding it again,  I have had to register for this forum as the only way to try to unblock it. I can't even find the live chat link anymore.  Terrible.  Can someone please help? Thank you.

17
Dbone
Newbie
3 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Legal stuff.

iD Mobile Trustpilot Review Prize Draw - 27th July 2020: Terms & Conditions

iD Mobile Trustpilot Review Prize Draw: Terms & Conditions   To enter the prize draw you must post a review on the iD Mobile Trustpilot page by 27th July 2020 to be in with a chance to win a 1 x £50 Currys PC World eGift Card. The star rating and review content do not affect the likelihood of winning the prize draw. However, if you contravene Trustpilot’s user guidelines, your review might not be included in the prize draw. Trustpilot’s user guidelines can be found at:https://legal.trustpilot.com/user-guidelines No purchase necessary. All entries received between 16/07/20 and 27/07/20 by 17.00 (GMT*1) will be entered into the prize draw. This prize draw is only open to UK residents (excluding Northern Ireland) aged 18 and over, excluding employees of Promoter and their families, their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

1330
iD Mobile
iD Mobile Employee
3 years ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

Staycation 2020

Summer has finally arrived! Although we might not be able to start jetting off overseas just yet what is certain though is the need for a well-earned, well deserved break. That’s why we think a ‘staycation’ might be just what you need to kick the post lockdown blues!   We’ve gathered a few top ‘Staycation 2020’ ideas to help staying in the UK more fun than ever.   Drive in Cinema Social distancing doesn’t mean you can’t have the big screen experience. Drive-in cinemas have been popping up all over lately and are a fun way to watch classic films with those you’re closest to. In lieu of the usual summer blockbuster, these outdoor drive thru cinemas will be showing a mix of recent hits (1917, Knives Out), timeless classics (Back to the Future, Grease) and family favourites (The Lion King, Aladdin) all from the comfort and security of your own car!   Host a cooking night Video calls don’t just have to be for the weekly family quiz, how about mixing it up and attempt to show off you

22192
Nikhil P
iD Mobile Employee
1 year ago
K
Newbie
kentperryNewbie
asked in Ask a question.

How to contact anyone in this ridiculous company

I cancelled my ID mobile contract after a few days because of their terrible signal. I got a ‘Final Bill’ for ~£20, when I went to the ID Mobile app it said I had a positive ~£10 balance. When clicking on to the balance I got an error so was unable to ever actually see what/if I owed!   I have now got a letter from Creditors telling me to pay, I am unable to log on to the app anymore and I am unable to contact anyone because of COVID 19.    All this is in addition to the fact that when transferring to a reputable company (Vodafone) ID Mobile was unable to regenerate a PAC for me after the first one was invalid (after being on chat for about 40mins).   I do not have the time or inclination to wait for and try argue this over chat but I am not going to pay anything to this company for the zero service I have received - How to I get this complaint to any form of Customer Services!

4
Mohammed
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

iD Mobile Trustpilot Review Prize Draw - 13th July 2020: Terms & Conditions

iD Mobile Trustpilot Review Prize Draw: Terms & Conditions   To enter the prize draw you must post a review on the iD Mobile Trustpilot page by 13th July 2020 to be in with a chance to win a 1 x £50 Currys PC World eGift Card. The star rating and review content do not affect the likelihood of winning the prize draw. However, if you contravene Trustpilot’s user guidelines, your review might not be included in the prize draw. Trustpilot’s user guidelines can be found at:https://legal.trustpilot.com/user-guidelines No purchase necessary. All entries received between 06/07/20 and 13/07/20 by 17.00 (GMT*1) will be entered into the prize draw. This prize draw is only open to UK residents (excluding Northern Ireland) aged 18 and over, excluding employees of Promoter and their families, their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

1180
iD Mobile
iD Mobile Employee
3 years ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

July Community Newsletter Competition T's&C's

Terms and conditions Terms and conditions 1. To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: "July Community Newsletter Competition". 2. No purchase necessary. 3. The closing date for entries is 23.59 (GMT+1) on 12th July 2020. The prizes to be won as follows: 4. 1 x Google Pixel 3A XL phone worth £369. The winner will be contacted to arrange delivery of prize. Winning photograph will be featured in August's newsletter. 5. This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion). 5. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw. 6. The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or w

960
Richard.C
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Where to get help and support from iD Mobile

Want to manage your account, have a general question or need an answer urgently? We offer different types of support depending on what you’d like help with. Take a look below to find out more.   I want to check my allowances, manage my iD account or make a change to my plan. Go to the iD Mobile App or My Account online You can view your bills, buy an add-on, set or change your Bill Cap, make a manual payment or amend your Direct Debit details, change or upgrade your plan and lots more. Here’s an article on ‘What you can do in the iD Mobile app and My Account online’ Having trouble registering or forgotten your login details? Check out this troubleshooting article.   I need some information on how to do something or want to know how something works. Go to the iD Community If you’re viewing this article, you’re already on the Community – welcome! The community is jam-packed with information about how your iD Mobile plan works. You can find out when you get billed and how bill

1245930
Mohammed
iD Mobile Employee
9 months ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

Make Great Pictures Amazing - COMPETITION CLOSED

Who would have thought that once upon a time when you took a photo you would have to wait until you had 36 other photos on your film before you could see any of them! Then you would have to take them to get developed, wait a few hours (or even days!) only to realise there was a finger over the lens or someone walking past your perfect shot.   Now, our smartphones offer us pretty much unlimited opportunities to get ‘the perfect shot’. But even if we can’t take the ‘perfect shot’ there is an abundance of apps that will help make it even better then when you took it.   This month we are looking at the best apps available to help make those moments look even better, read to the end to see how you can enter this month’s competition to win a brand new Google Pixel 3a XL and be a part of next month’s newsletter.   Adobe Lightroom CC Available on: iOS & Android One of the best photo editing apps available, Lightroom CC not only has a comprehensive free option with more options to

340174
A
Civilian
3 years ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

Virtual Summer Events

What’s usually an extremely busy time for festivals, parades and other events is upon us but owing to the current climate most if not all of the events we would have been looking forward to have been cancelled. While it may feel like life has given us lemons, the entertainment industry is making them into lemonade by hosting a whole manner of ‘virtual’ events to make us still get those festival vibes.   We may not be able to go to Glastonbury, take part in a Pride march or visit Comic Con but through the wonder of the internet we can still go visit a local park, meet up with our social bubbles and stream the events through our devices!   Just a reminder; you can always stay on top of your data allowances through the iD Mobile App so you don’t run out of data, you can also change your price plan to give you more allowances should you need to and even add data bundles! If you haven’t done already download the iD Mobile app to your device and head here to find out more.            

2200
Richard.C
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?