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Help! I am not receiving my Santander OTPs, all other texts are fine.

  • 3 September 2020
  • 3 replies
  • 75 views

Santander have advised me they are sending me the OTPs and it’s an error with ID mobile.

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Best answer by Will 5 September 2020, 11:58

Hi @Sandy13,

 

That’s odd. Have you tried removing the SIM card and powering down the handset for 10 minutes? This can often help get a message to hurry along.

 

Will

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Userlevel 5
Badge +7

Hi @Sandy13,

 

That’s odd. Have you tried removing the SIM card and powering down the handset for 10 minutes? This can often help get a message to hurry along.

 

Will

Thanks Will, I'll give it a go.

Userlevel 3
Badge +6

Hi @Sandy13, just checking in to see if this worked for you? If not, I’d recommend jumping on the Live Chat, as they’ll be able to raise a Trouble Ticket with the Tech Team so they can look into this for you.

 

Thank you,

Rory

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