Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5599 Topics

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

iD Community News and Updates - May 2021News

May 2021 editionWelcome back to the iD Community news and updates blog, and a warm welcome if you’re new here!So, what’s new? Meet the ‘Subscribe’ button:Is there a particular area on the Community that you’re interested in, or a field where you can share your expertise? Then check out the ‘Subscribe’ button on the right-hand side, towards the top-middle of any community category page.We’ve given it a new look and made it stand out a little more, so you can always stay one step ahead of the posts that interest you the most. Whenever new content is posted in that particular area, you’ll get an alert so you’re in the know. You can even subscribe to multiple categories. Nice! Support Categories:The iD Community isn’t all about phones, networks, and troubleshooting, but it’s great that you can access that support whenever you need it. We’ve changed the name of our Help & Support area to ‘Support Categories’, within these categories you can find exactly the kind of support you’re after.

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

5G is here! Strap yourself in for 5G on iD Mobile. At no extra cost. Powered by Three, the UK’s fastest 5G network.* All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!We’ve made this really easy and simple for you. All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling. Approved Android Devices: Google:Google Pixel 5 5G Google Pixel 6 Google Pixel 6 Pro Google Pixel 6A Google Pixel 7 Google Pixel 7 Pro Google Pixel 7a Google Pixel 8 Google Pixel 8 Pro Google FoldHonor:Honor 50 Honor 70 Honor 90 Honor 90 Lite Honor Magic6 Lite Honor Magic 4 Lite 5G Honor Magic 5 Pro Honor Magic 5 Lite 5G Huawei:Huawei P40 5G Huawei P40 Pro 5G Motorola: Motorola Edge 20 M

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P
Rookie
2 months ago
A
Rookie
AmyhallRookie
asked in Ask a question.

ID account does not show my current plan

I am an existing ID mobile customer. I had a £10 pay monthly sim only contract until July 2020.I upgraded to phone and sim contract in July 2020 to £35.99 monthly contract via direct debit.I kept my same number as transferred to another network before retransferring back to an ID sim.I have logged to my ID account on after upgrade in July 2020 and my old plan was still present. I read it can take up to 14 days so allowed more time to pass.It is now 9 months on and I am still unable to see my correct plan data and usage. My phone/plan has been fine up until this point. On the day of paying my contract this month, I had no data or texts. I was confused by this as I never usually run out and pretty sure I had unlimited texts, hence the reason I am getting in touch. I need to access my plan data/usage details to identify why I cannot use my phone as normal.  I do use my mobile for work hence the upgrade so I need to sort this ASAP. However I cannot identify a contact number that isn’t auto

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D
Newbie
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in How to use the iD Community.

How to use the iD CommunityTutorial

Here you will find everything you need to know about using the iD Community. There’s a lot to cover, so we’ll try to keep it short and sweet! How to start a new topic/post:Thinking of starting a new topic? Before you take the plunge, lets first outline what a topic is. A topic is simply a piece of content, for the Community this can be categorised as a ‘Question’, ‘Conversation’ or ‘Idea’. Before creating any of these, you should first see if someone might have asked the same thing already, or started a discussion about the same topic. To do this, simply have a quick look for it using the search bar at the top of every page in our community.If you’re happy that your topic doesn’t already exist, go ahead and post it. Here’s how to do this: 1. Find the ‘Create a topic button’ to start your new postFirst of all, click the blue ‘Create a topic’ button, usually found towards the top right of any page. In order to create a new topic you must have a registered iD Community account and you mus

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iD Mobile
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Presenting the OPPO Find X3 SeriesBlog

Presenting the OPPO Find X3 SeriesSince OPPO first arrived to the UK just a little over two years ago, we’ve been treated to a head-turning range of smartphones with a few standout design innovations along the way (remember the retractable ‘shark fin’ camera of the Reno 10?). While OPPO may not currently be a household name like Apple and Samsung, we believe that’s all set to change.To kick off their 2021, OPPO have launched their new flagship Find X3 series. There are 3 phones on offer here: the Find X3 Lite, Find X3 Pro and Find X3 Neo. Each one offers its own distinct camera setup, chipset, and design. We think they all look ace and perform very impressively, but the Find X3 Neo makes for a remarkable all-rounder.This phone has all the power you could need. We’re talking a huge battery and a Snapdragon 865 processor paired with a whopping 12 GB RAM (that’s likely to be more than your laptop or PC). It also supports 65 W fast charging, so just 5 minutes plugged in can power 4 hours o

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

Customer notice: Suspected fraudulent textsNews

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>” Text 2:“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK” Text 3:•    iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>> Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view

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Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Parental Controls and Content Filtering: A Quick GuideBlog

Parental Controls and Content Filtering: A Quick Guide Smartphones are windows to the world, right there in the palm of your hand. They give you the ability to watch, browse, read, play, chat, and discover, wherever you are. And that barely scratches the surface.These days, kids are learning to use tech at a younger age. In fact, many infants can use a smart device like an iPhone long before they’re able to write their name. That shows just how quickly the digital world moves.However, the digital world isn’t always child friendly. While kids become savvier with technology, it’s down to parents, guardians and of course, tech companies, to prioritise their safety online, set limits and help them get the best out of the web.Whether your child uses your device, or you’ve treated them to their first phone, there are a number of ways to help make their experience a safe one. And there are plenty of apps they’ll love that have neat content controls built right in. Here’s what you need to know

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

How to Make Your iPhone More SecureBlog

How to Make Your iPhone More SecureOur phones carry more personal data the more we use them. It’s not just contacts, messages, and WhatsApp. They also store account passwords, financial data, location data, the websites we browse and the searches we make online.As you’ll have seen in our April Newsletter email, your phone privacy, safety, and security are important to us. We want you to have the best experience possible, whether it’s ultra-secure account sign-ins or being pickier with app permissions.Luckily, iPhones make security and privacy a front and centre feature, so keeping your personal info personal couldn’t be easier. Apple’s privacy policy:Of all the big phone brands out there, Apple probably leads the way for user privacy. Every Apple-made app has been built to make your user experience uniquely yours, and not store your data, or worse, sell it to third parties.For example, the Maps app doesn’t link your data to your Apple ID, and it doesn’t record your location history, ei

10350
Perkins
Civilian
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

How to Make Your Android Phone More SecureBlog

How to Make Your Android Phone More SecureOur smartphones carry an entire library of personal data to be as useful and versatile as they are. It’s not just contacts, messages, files, and photos. Think about all the account passwords, banking info, location data, websites you’ve visited and searches you’ve made. It’s a lot!As you’ll have seen in our April Newsletter email, your phone privacy, safety, and security are important to us. Your Android experience should always be as good as it can be, and a few quick security provisions can help make it so.Android offers plenty of customisation options, letting you tailor your own phone experience. When you delve into the settings, it’s easy to take control of your data, passwords, and activity. Here are a few things you can do to make your Android phone more secure: Routinely scan your apps:Did you know Google can scan an app to check if it’s safe before you’ve even downloaded it? With ‘Google Play Protect’, your phone can see if apps are su

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Get Set for our Mega Deals Event

 Get set for our Mega Deals event After that new phone feeling? You’re in the right place.Easter is just around the corner, and we’ve already seen several ground-breaking new devices released this year. There’s the Samsung S21 range and OPPO Find X3 series to name just a couple, but there are loads more smartphones pushing the boundaries – and you’ll find them right here.To make this Easter even better, we’re running a cracking mega deals event with a fantastic line-up of top brand phones. You can get half price line rental for 3 months on a range of devices, and you could even get a free gift when you treat yourself to one of our brilliant deals. Here are just a few of the deals you’ll find with iD Mobile: Looking for a new Samsung or OPPO?Why not treat yourself to the Samsung S20 FE or any of the other devices in the S21 range? Maybe you’ve got your eye on one of the latest OPPO smartphones. Good choice. When you purchase the OPPO Find X3 Neo or Lite with iD Mobile in our Mega Deals

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Legal stuff.

April ​​​​​​​Community Newsletter Competition T&CsNews

 April Community Newsletter Competition T&Cs - OPPO Find X3 NEO Thank you for entering the April Community newsletter competition. Below you will find the terms and conditions of the competition: To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: "April Community Newsletter Competition". No purchase necessary.                                                                                                                 The closing date for entries is 23.59 (GMT+1) on 14th April 2021. The prizes to be won as follows:                                                                               One prize will be awarded: OPPO Find X3 NEO         This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion). Only 1 entry per person

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD Community News & Updates - AprilNews

iD Community News and Updates - April 2021 Welcome to the iD Community news and updates blog! This is the place to come for your monthly lowdown on what’s been happening across the Community. From new starters to new iD superheroes, you’ll find all the latest Community goings-on here… The March RecapWhat a month it’s been. There’s been a lot of activity happening on the iD Community, starting with over 1,500 new members registering over the course of March (welcome to the Community!). There’s also been over 500 questions asked and conversations started – we love to see it. Our incredible iD Team and trusty iD superheroes are on hand to help resolve any queries you have, right here. Top work! The most popular Community categories over the past month were…iOSCancellations Bills, Allowances & Charges iOS: We’ve had a number of posts over the past month about unlocking iPhones in order to use them with an iD Mobile SIM. If you’re still looking to move your iPhone over to iD Mobile, tak

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Emil
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in How to use the iD Community.

iD Community Terms & ConditionsNews

iD Community Terms & Conditions: Introduction:The following terms and conditions (“Terms of Use”) set out information regarding your rights, obligations and restrictions when using https://community.idmobile.co.uk/ (the “Community”).Any reference to “our”, “us” or “we” means iD Mobile Limited (CRN 09304672). Any reference to “your” or “you”, associates to you as the user of the Community.By using and accessing the Community you agree to these Terms of Use. By using the Community you acknowledge that you have read, understood and agree to these Terms of Use. If you do not agree with any section of the Terms of Use then you should immediately leave the Community and cease using it.Please note that we may change or amend these Terms of Use at any time. These changes will be posted on the Community and it is your responsibility to check for these changes which are made.The Community is only allowed for those aged 13 years and over. By using the Community you are confirming that you are

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in How to use the iD Community.

Community Guidelines 2021News

 We know you can’t wait to jump into the iD Community and get started, but before you do, please check out our guidelines below. We’ve created them to keep everyone safe and sound. Always write in English.It’s a big world out there, with thousands of different languages being written and spoken. We love them all, but please always post in English when you’re in the iD Community. It just helps avoid any confusion. Don’t post anything that could cause offence.We’re determined to keep the iD Community free from offensive, abusive, or threatening messages. So please don’t swear or post racist, homophobic, sexist, or pornographic content. Also, please don’t disrespect someone’s social status, religion, political views, or illness or impairment (mental or physical). And don’t post links to sites that mention illegal software or display pornographic content or other objectionable material. Don’t post private information.You shouldn’t post anything that you wouldn’t like to be made public. So,

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How to prevent fraud and nuisance texts and calls

Nuisance calls and texts are to take you away from that Netflix episode, platform game or group chat. Recently, we’ve been made aware of several fraudulent calls and texts affecting iD customers, so it’s worth knowing how to report it and prevent it from happening again, should you be affected.Whether it’s a bogus call about an ‘accident’ that you never had, a ‘smishing’ text claiming to be from someone they’re not, or even a legitimate company trying to sell you stuff you’re not interested in, there are a few things you can do to stop it. We’ll show you how. What is ‘smishing’?‘Smishing’ is essentially phishing via text message. These messages fraudulently claim to be from reputable organisations like network operators, energy companies or retailers, in order to get the recipient to give personal information like passwords or bank details. Unfortunately, it’s a common practice because on the whole, we tend to be less diligent with our texts than our emails.If you receive a text that m

5323015
boothy99
Newbie
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

iD Community News and Updates - March 2021

Want to discover all the latest updates and improvements to the Community? Read on…Here at iD, we’re always looking to make the Community experience better. From seasoned Community members, to newbies looking for the best answer to their question, we’re striving to create a forum that’s fun and engaging, clear and easy to use.We also want to make sure that you, our brilliant Community members and heroes, know about all the incoming changes as they happen. So, starting this month, we’re going to post monthly updates on the new features we’ve added to the Community to make it even better. So, what’s new? See how you rankWant to see how close you are to becoming an iD Community Superhero, or if others are on your level? Now you can. Check out the leader board widget and see how you’re doing against the next 100 Community members. There are two leader boards – one for points, and the other for badges.So, if you’ve got badges for your specialist knowledge on all things Android, or if you’re

18730
iD Mobile
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

March 2021 - Newsletter Competition T&Cs (Mindfulness Article)

March 2021 Newsletter Competition T&C’s (Mindfulness Article)To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: "Mind Over Matter: Top Apps to Help You Find Your Calm – Competition” No purchase necessary.                                                                                                                 The closing date for entries is 23.59 (GMT+1) on 10th March 2021. The prizes to be won as follows:                                                                               One prize will awarded: £50 App Store or £50 Google Play Store voucher. This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion). Only 1 entry per person is permitted, duplicate entries will not be entered into the draw   The Promoter may, i

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Mind Over Matter: Top Apps to Help You Find Your Calm - Competition

Mind Over Matter: Top Apps to Help You Find Your CalmIt’s been nearly a year since the first national lockdown was imposed and since then, none of us have been strangers to staying at home, away from our peers and in our own company. While some relish the chance to spend quality time developing skills, honing creativity, or simply basking in the relative peace and quiet, for others it’s not so easy.Of course, in the times we’re all currently going through, it’s only natural to occasionally feel overwhelmed, miss our friends and family, and struggle to complete tasks as efficiently as we might. The trick is to take a step back and work on our mental health, not to fully eliminate challenging emotions, but to effectively work past them when they do pop up.Just as you might exercise three times a week to get in better shape physically, practising mindfulness and meditation are great for building mental strength and resilience. Here are our favourite apps to help you achieve peace of mind:

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Emil
iD Mobile Employee
3 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
published in Articles and competitions.

iD Mobile Trustpilot Review Prize Draw - March 2021: Terms & Conditions

iD Mobile Trustpilot Review Prize Draw: Terms & ConditionsTo enter the prize draw you must post a review on the iD Mobile Trustpilot page by 05 March 2021 to be in with a chance to win a 1 x £50 Currys PC World eGift Card. The star rating and review content do not affect the likelihood of winning the prize draw. However, if you contravene Trustpilot’s user guidelines, your review might not be included in the prize draw. Trustpilot’s user guidelines can be found at: https://legal.trustpilot.com/user-guidelines No purchase necessary. All entries received between 15/02/21 and 05/03/21 by 17.00 (GMT*1) will be entered into the prize draw. This prize draw is only open to UK residents (excluding Northern Ireland) aged 18 and over, excluding employees of Promoter and their families, their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw. The entry

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KieranC
iD Mobile Employee
3 years ago
Joyd
Newbie
JoydNewbie
asked in Ask a question.

sim card stopped working

I upgraded my phone 2 months ago. Everything was working fine.  I registered on Id mobile app yesterday and now I have a message to say that my new sim is now active. I don't have aa new sim and my phone was working fine yesterday.  What do I do please? 

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Tom
iD Mobile Employee
1 year ago
Lguimaraes2
Rookie
Lguimaraes2Rookie
asked in Announcements.

NHS Deal

Is there any deal for NHS Staff at moment?

1
Mohsin
iD Mobile Employee
3 years ago
A
Newbie
AnushaNewbie
asked in Announcements.

expired pac code being issued

I am cancelling and returning my contract of sim only plan with id mobile. I am repeatedly getting an expired pac code from id mobile which is the same as the pac code I received from my previous network. I want to leave ID mobile ASAP but take my number with me. Issue me a new and valid pac code. 

1
Michelle
iD Mobile Employee
3 years ago
L
Newbie
lowthvNewbie
asked in Announcements.

App shows incorrect minute allowance

My monthly allowance is 1000 minutes but the app says it is 500 minutes.  I got a text saying I had used 80% of my minute allowance which is why I checked in  the app,  I have not been notified of a reduction to my minute allowance and have not changed anything.  My sister is on the same plan and her minute allowance has changed in the app as well.  Why?

3
Michelle
iD Mobile Employee
3 years ago
M
Newbie
MariabarrickNewbie
asked in Announcements.

please can somone contact me so i can return a sim

I want to return a sim within 30 day cancellation period but website takes me to live  chat and then there is no one available. I feel like this is deliberate so that it’s impossible to cancel! If you’re going to move customer service to 100% online you need to resolve this issue. Either have enough agents to answer or remove the need to speak to an agent. Please respond or I will be contacting the ombudsman 

1
Mohsin
iD Mobile Employee
3 years ago
sallywebber
Newbie
sallywebberNewbie
asked in Announcements.

change phone number

I need change mine and my daughters phone numbers due to safeguard issues.  How do I do this? 

1
Mohsin
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?