My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21052 Topics

S
Civilian
sivaridanCivilian
asked in Community Archive.

Old bills

I would like to access my bills from JAN2019 - DEC2019 to search for a phone number how do i access old bills that i cannot view on my account 

1
Mohsin
iD Mobile Employee
3 years ago
peggyroehrig
Civilian
peggyroehrigCivilian
asked in Thinking of leaving?

cancel my plan

hello, I want to cancel my contract, and the website does not let me do that, Is there a phone number / what can I do. 

1
Mohammed
iD Mobile Employee
3 years ago
R
Newbie
RajeevKNewbie
asked in Community Archive.

Cannot send SMS to India from UK

Hi,I am trying to send an SMS to INDIA from UK and I keep getting the notification ‘couldn’t send the message’ with an exclamation mark. I set the cap to around £5 and I can see the international feature is ON. I made sure the dialling code to India is correct. I am not understanding why its not working. Can anyone please help me? I need to do this for a banking need in India.

1
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
Martinskam94Newbie
asked in Plans & Upgrades.

Currys PC World voucher not received

Upgrade bought in December 2020 with a £25 voucher included. Still haven’t received this voucher. Could you please help to sort this out, please?Thanks!Martin

5
Michelle
iD Mobile Employee
3 years ago
R
Newbie
Robotim7Newbie
asked in Pay As You Go.

My bank account is charged but no bundles activated

Bought unlimited internet 2 days ago, my bank account charged instantly but not bundles on my account. This is the worst network in the Uk, there is no customer service to sort this mess and I can’t do my work now. Be warned and stay away from this scam am so pissed 

5
Mohsin
iD Mobile Employee
3 years ago
R
Newbie
Robotim7Newbie
asked in Pay As You Go.

been charged for bundles buy not activated

I recently bought bundles, it’s now been 2 days but it’s not been activated, my account was charged but the system just froze with a message do not leave this page, it’s very frustrating because I can’t do anything. There is no customer service or any emails. This is the worst network I have ever come across 

1
Mohammed
iD Mobile Employee
3 years ago
megan_hodders
Civilian
megan_hoddersCivilian
asked in Getting started with iD.

Contract start date

Is there a way to get the sim and change contract on a specific date? I currently have a contract which is due to end in 2 weeks however I want to get the I'd sim and give my PAC to start on a specific date so I can use it when my old contract ends, is this possible? 

1
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
joshphoneCivilian
asked in Community Archive.

phone lost and password forgotten need to login to block my account and order new sim

phone lost and password forgotten need to login to block my account and order new sim

3
Rory
Newbie
3 years ago
J
Newbie
JMSankeyNewbie
asked in Community Archive.

Proof of purchase

Hi is it possible to get a proof of purchase which includes the date I ordered my phone, this is to make a claim and the current email I received doesn't suffice. Thanks 

1
Michelle
iD Mobile Employee
3 years ago
greenie1987
Civilian
greenie1987Civilian
asked in Coverage & Network.

data issues

i have changed phones to a iphone xr but the data is not work and i have gone through all test and   put the sim card in my old phone and its still not working why and how can i fix this as there is no human i can talk to 

1
Michelle
iD Mobile Employee
3 years ago
Elliezac
Civilian
ElliezacCivilian
asked in Getting started with iD.

PAC request

Can I put my new sim into my new phone while I waitfor my PAC request to come back? 

1
Michelle
iD Mobile Employee
3 years ago
Failing badly
Newbie
Failing badlyNewbie
asked in Your iD Mobile Account & App.

totally unacceptable

still being sent answers to problem I CANT LOG IN!!!!! To a format I have to LOG IN to see. Absolutely brilliant. This system does not work.

1
Michelle
iD Mobile Employee
3 years ago
Billiejo2020
Civilian
Billiejo2020Civilian
asked in Thinking of leaving?

cancell contract

I need to cancel two phone contacts.  The first contract:we know the mobile number The second contact: we don’t know the mobile number we don’t have an ID mobile account as they were never created when we had the phones.  we have received a final demand letter.  we can’t speak to anyone and can’t work through the app/ the account  what do we do ?!!!!

1
Michelle
iD Mobile Employee
3 years ago
Dyjw
Civilian
DyjwCivilian
posted in Community Archive.

Account not cancelled

I gave 30 days notice to cancel with you in November 2020. I've had no response. I've cancelled my direct debit and low and behold I hear from you re that. Impossible to log in now surprise surprise. No way of contacting anyone at ID. Disgusting service. I want my account cancelled or I will make an official complaint via The Ombudsman.

4
Michelle
iD Mobile Employee
3 years ago
I
Civilian
Isa BashirCivilian
asked in Community Archive.

SIM network unlock PIN

Hi,I have moved my sim from my samsung to an old handset. However, it is now asking for a SIM network unlock PIN.I’ve already tried 0000 and 1234

1
Mohammed
iD Mobile Employee
3 years ago
Reico
Newbie
ReicoNewbie
asked in Community Archive.

Bogus Phishing email

I have received an email from ID sayiong they have received my request to cancel account..i have never made any such request. Where did this come from?

2
Mohammed
iD Mobile Employee
3 years ago
Reico
Newbie
ReicoNewbie
asked in Thinking of leaving?

bogus emails

I have received email from ID Mobile saying they have received my disconnection request and account will be closed on 12/2/21 I HAVE NOT ASKED FOR THIS ACTION NOR ANY ACTION FROM ID

1
Mohammed
iD Mobile Employee
3 years ago
F
Civilian
fraserhamilton5Civilian
asked in Community Archive.

Issues with PAC code

The PAC code provided by my old supplier isn’t valid with ID mobile. Have spoken to old supplier they advised that the PAC code provided is correct but ID mobile advises it’s invalid. Any suggestions?

1
Michelle
iD Mobile Employee
3 years ago
D
Newbie
Dollyd23Newbie
asked in Plans & Upgrades.

New Sim only contract.

My contract ends 03-03-2021. I want to go on a 12 month SIM only deal. How do I do this?

1
Michelle
iD Mobile Employee
3 years ago
Ljg82
Civilian
Ljg82Civilian
asked in Getting started with iD.

Urgent Help re Switching

Hi, I hope some can help me ASAP - I received my new phone with ID Sim card on Saturday (6th Feb) and I filled in the PAC code form online to confirm I wanted to keep my number. This submitted and I was told as it was a weekend, the switch would like occur on Tuesday, which it seemed to - yesterday evening my ‘old’ phone lost service and would only work on WiFi and I had a message from my old supplier to confirm the end of the contract.  Today, I wiped that iPhone thinking all was ok (as my new iPhone with ID mobile was ringing when my old number was called. Having now wiped my old phone, my old phone number is no longer showing on my new iPhone and it is not ringing when I try and call my old number. I need this urgently for work and personal reasons - please can someone help? I can’t find anyone to talk to and yes, I have tried turning my phone off and on again to see if that would reset it.  Thank you, Laura

1
Michelle
iD Mobile Employee
3 years ago
CJ Brown
Civilian
CJ BrownCivilian
asked in Thinking of leaving?

pac code

I accidently requested stac code instead of pac code can I cancel this or do I have to wait 30days?

1
Michelle
iD Mobile Employee
3 years ago
slothy1246
Newbie
slothy1246Newbie
asked in Thinking of leaving?

Help Cancelling my account

Hi, I need help cancelling my account.  I was of the opinion this was a rolling no contract matter and if you stopped the payments as the account was not being used and hasn’t been used for months, that would be fine. As I have now been contacted by a credit company I understand I was wrong.  Unfortunately as this phone has not been used for so long we do not remember the number or any account details. If someone could contact me so I can cancel the contract.

1
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
Mazza 1704Civilian
asked in Thinking of leaving?

cancelling contract

Hi I have been trying to cancel my contract completely and I keep getting stuck in a loop between ID app and a broken Internet link all I want to do is cancel my contract 

1
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
chrisamartinCivilian
posted in Community Archive.

up my credit limit

hello, can i change my plan or up my credit limit please

1
Mohammed
iD Mobile Employee
3 years ago
GemmaCG
Newbie
GemmaCGNewbie
asked in Community Archive.

Issues with number and texting

My number ported to ID with no issues but has now disappeared from my phone. I am also unable to send texts. A few have got through and sent three times (costing me money) but generally I cannot send a text message. 

3
Will
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?