Replies posted by Mohammed

7960 Replies

Waddy170552
Newbie
Waddy170552Newbie
asked in Bills, Payments & Charges.

Billing error when logging in

Hello @Waddy170552,That’s odd.Are you logging into the correct iD Mobile account and not an old one?Can you confirm if this happens on both the app & the iD Mobile website or just one/the other? If I recall correctly, we had another user with this same error and it was due to them logging into an old iD Mobile account that was not in use. Let us know some more details on this so we can try to diagnose this. Mohammed

5
Will
iD Mobile Employee
3 years ago
D
Newbie
DocGinaNewbie
asked in Plans & Upgrades.

Do I need to use the new sim

Hello @DocGina,You don’t need the new SIM is the bottom line answer.Howeever we do recommend activating it to save any problems.These are automatically sent when upgrading incase you switched to a new phone or upgrading after not using for so long etc. It’s very easily possible to accidentally activate this in the app/account via a pop-up and lead to all services swapping over.Worse if you are out and about and even worse if out of the country.This is why we advise activating it beforehand and then you can just swap over and use it with no worries. Mohammed

1
Mohammed
iD Mobile Employee
3 years ago
S
Newbie
StevenJNewbie
asked in Plans & Upgrades.

Do you have to use the new Sim card for an upgrade to SIM only?

Hello @StevenJ, You don’t need the new SIM is the bottom line answer.Howeever we do recommend activating it to save any problems.These are automatically sent when upgrading incase you switched to a new phone or upgrading after not using for so long etc. It’s very easily possible to accidentally activate this in the app/account via a pop-up and lead to all services swapping over.Worse if you are out and about and even worse if out of the country.This is why we advise activating it beforehand and then you can just swap over and use it with no worries. Mohammed

1
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
Anttebb88Civilian
asked in Community Archive.

Upgrade assistance

Hello @Anttebb88,I’ve removed your mobile number as this is a public forum. Can you advise what help you needed with upgrading? Happy to guide you through it. Step 1: Log into the iD app/account for the number you want to upgradeStep 2: Click My AccountStep 3: Click: Upgrade or Check if I can upgrade nowStep 4: Depending on if you're eligible or not, you’ll either see the upgrade date or be shown options for upgradingStep 5: If eligible, simply click the handset, select the plan or click SIM-only and select the SIM-only plan you want to switch to and complete the order. Let me know if this answers your question or if you still need help.Mohammed

1
Mohammed
iD Mobile Employee
3 years ago
Evelyn89
Civilian
Evelyn89Civilian
asked in Community Archive.

number not recognised when calling one number

Hello @Evelyn89  Hmm, I would have thought that was the issue!Could you try going to your Settings then find Connections and see if you’re able to locate VoLTE and turn this off.Then restart and try again?It may be under More Connections or Settings then Network.Just have a search in the different settings till you find it. Failing that I can’t think of any other issue that would cause this and may need to pass to our TechTeam to look into further. Mohammed 

14
Will
iD Mobile Employee
3 years ago
K
Civilian
KitchDCivilian
asked in Community Archive.

Problem porting number

Hello @KitchD,Really sorry to hear that there’s an issue here.I’ll PM you so we can check this for you anyway. Mohammed 

3
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
Andym69Civilian
asked in Community Archive.

Sony 10ii stock query

Hey @Andym69,Did you mean the Sony Xperia 1 II?I couldn't find a 10 model on our site. Looking at the Xp 1 II it’s showing in-stock.https://www.idmobile.co.uk/shop/pay-monthly/sony-xperia-1-2-256gb-black Mohammed

3
Mohammed
iD Mobile Employee
3 years ago
Glen1306n
Civilian
Glen1306nCivilian
asked in Community Archive.

Duplicate messages

Glad that worked for you @Glen1306n  :) It’s to do with the number not updating post port in iOS.Keep it in mind for the future should you ever switch as it’ll likely need to be done again for iPhones. Mohammed

3
Mohammed
iD Mobile Employee
3 years ago
S
Newbie
Stace191Newbie
asked in Bills, Payments & Charges.

late payment marker

Hello @Stace191,We wouldn’t remove marks as a good-will gesture, only if it was incorrectly recorded. But we’ll be sure to look into this further and check what contacts were made on the account.I’ll sent you a PM so we can investigate this further.Mohammed

8
Mohammed
iD Mobile Employee
3 years ago
Emilyjjjjjjj
Civilian
EmilyjjjjjjjCivilian
asked in Plans & Upgrades.

Move number to upgrade plan

Hello @Emilyjjjjjjj,It sounds like instead of upgrading, you’ve purchased a new contract, hence the new number.It is possible to keep the number in the upgrade as it’s automatically done.I’ll PM you so we can help sort this. Mohammed

1
Mohammed
iD Mobile Employee
3 years ago
L
Newbie
LKDNewbie
asked in Plans & Upgrades.

Unable to change plan. Error message

Hello @LKD,We’ll PM you to see if we can try to do this from our end or raise to our TechTeam. Mohammed

13
Mohsin
iD Mobile Employee
3 years ago
I
Civilian
IqbalCivilian
asked in Delivery & Returns.

Replacement SIM card required

Hello @georgepurser, A replacement SIM won’t necessarily fix coverage issues.Please can you provide your full postcode so we can check the coverage for you and the masts and see if there is any issues. Mohammed 

14
Mohsin
iD Mobile Employee
3 years ago
R
Newbie
Raz152Newbie
asked in Coverage & Network.

Signal problem

Have you had a replacement SIM card sent out to you at all?Have you tried a different SIM card in your own handset (a non-iD one?) Mohammed

20
Will
iD Mobile Employee
3 years ago
A
Newbie
AdesjeepNewbie
asked in Roaming & International.

Unlimited data usage in Spain?

Hello @Adesjeep,We do have a Fair Usage Policy on our roaming.This only applies to specific plans though.If you head to: https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policyYou can then select the plan & price to see if one is applicable. Mohammed 

3
Kevin
Newbie
3 years ago
D
Newbie
Dazsav1Newbie
asked in Getting started with iD.

Number port

I appreciate delays may have ocurred, we’re simply advising that bumping messages here won’t make things any quicker. We hope to get this resolved soon. Mohammed 

14
Mohammed
iD Mobile Employee
3 years ago
Shej
Rookie
ShejRookie
asked in Bills, Payments & Charges.

BE AWARE OF CHARGEA FOR MSGS YOU NEVER SENT

Hello @Shej,Apologies, it looks like you marked your answer as the Best Answer so we believed the issue to be resolved.If you have a cap in place, this will prevent you from making out of plan spends for texts to these numbers.The cap should prevent such charges being incurred in your instance. Mohammed(premium SMS subscriptions are the exception but this is not the case here).

10
Mohsin
iD Mobile Employee
3 years ago
Xgemmakerr
Civilian
XgemmakerrCivilian
asked in Plans & Upgrades.

sim card upgrade

Hello @lizfish,If I’m cortrect in understanding, you upgraded your contract to a SIM-only plan.Did you upgrade to a 30-day plan or a 12-month SIM-only contract?When did you do this upgrade?Has your app updated to show the new plan?Mohammed

5
Mohsin
iD Mobile Employee
3 years ago
Kayali
Newbie
KayaliNewbie
asked in Thinking of leaving?

stop the monthly contract

Hello @Kayali,Stopping the payment won’t cancel the contract and if anything, will just impact you negatively. We’ll PM you so we can help process a cancellation for you. Mohammed 

7
Kevin
Newbie
3 years ago
G
Civilian
GRCCivilian
asked in Community Archive.

Adult restrictions

Yes it is strange but it is definitely not there on any of the platforms I used, ill pick up the pm on Tuesday as I only use the account for data whilst at "work" Thanks again in advance    

5
Will
iD Mobile Employee
2 years ago
F
Newbie
FlowerfishNewbie
asked in Pay As You Go.

bundle hasnt appeared

Hello @Flowerfish, I’m sorry to hear that.Just in-case it’s a case of it being delayed in application, can you confirm after re-logging if this has since shown?Otherwise, we’ll PM you to resolve this. Mohammed 

3
Mohammed
iD Mobile Employee
3 years ago
redzena
Civilian
redzenaCivilian
asked in Bills, Payments & Charges.

extra data charges despite add-on purchased

Hello @redzena,Add-ons are one-off purchases. We no longer to renewing add-ons so, after 30-days, it’ll expire.If your cap is set to £3.99, then you can’t incur any further out of plan usage.This won’t stop you applying an add-on.Mohammed

3
Mohammed
iD Mobile Employee
3 years ago
marcbrockhurst
Civilian
marcbrockhurstCivilian
asked in Community Archive.

voicemail setup

Hello @marcbrockhurst,If I recall correctly, try calling the Voicemail line, when you get the option to change your recording, select this one and then after you’re told to speak, press #, I believe you may have to do this a few times.Let me know if this works. 

22
terrywebbs
Newbie
3 years ago
D
Civilian
devilkepo74Civilian
posted in Community Archive.

Never used an iOS device before, I have a few questions.

Hello @devilkepo74,Glad to hear you were able to find the support needed.Did you make the switch in the end? Mohammed

3
Mohammed
iD Mobile Employee
3 years ago
H
Newbie
HKINewbie
asked in Thinking of leaving?

fraud report

Hello @HKI,I’m sorry to hear you’ve been victim to a fraudulent purchase.I’ll drop you a PM so we can get this reported to our Fraud Team. Mohammed

1
Mohammed
iD Mobile Employee
3 years ago
B
Newbie
bker000Newbie
asked in Pay As You Go.

cancellation

Hello @Joannechad,I’ll PM you so we can get this cancelled for you. Mohammed

10
Michelle
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?