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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4827 Topics

Januszkiewicz Anna
Newbie
Januszkiewicz AnnaNewbie
posted in Ask a question.

Registering

I have tehnical problem. On last step i'm getting information that "looks like your details may not match"

1
Kash
iD Mobile Employee
5 months ago
J
Newbie
jjames68Newbie
posted in Ask a question.

Issues sending text messages

I am still unable to send text messages after issues with network on Friday. I can now receive texts and just about receive and make calls is anyone else having issues sending texts?

1
Tom
iD Mobile Employee
4 months ago
Helen Trota
Civilian
Helen TrotaCivilian
posted in Ask a question.

bill

Hii have recently upgraded my plan from £7 to £5I changed my direct debit instructions but the payment hasn’t been taken out and my phone has been disconnected 

1
Kash
iD Mobile Employee
10 months ago
D
Newbie
dmc091063Newbie
asked in Ask a question.

nothing recieved so fsr

Thought I had sorted out delivery problems but nothing received so far. Message from DPD showed delivery to old address, about to be charged by direct debit for service/goods I have NOT received. If not sorted within next 24 hours will be cancelling direct debit making formal complaint and demanding refund. Do not need this continuing hassle. My email is mcconvilledamienac@gmail.com if want to share similar experience, no longer interested in dealing with bot.

2
Tom
iD Mobile Employee
8 months ago
Raed Yas
Civilian
Raed YasCivilian
asked in Ask a question.

unresolved issue

Hi, I had a chat last week with one of your agents and told someone will call me to resolve it, but noone called 

2
Kash
iD Mobile Employee
6 months ago
G
Newbie
Gabriel27Newbie
asked in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted.

I have tried switching for a few times already, and even changed my LASTNAME to all capital letters and I keep getting the same error. I have tried website and phone app, nothing works. The transaction code starts with 4 and i have the PAC number from my old network since yesterday. Is this a temporary problem and I should try again tomorrow or do I need to go to a Currys to get it sorted?

1
Kash
iD Mobile Employee
9 months ago
Hakan3380
Civilian
Hakan3380Civilian
posted in Ask a question.

ağ hizmeti kapsamı

merhaba bu uygulam veya sim kartıızı almak veya kullanmak istesek Türkiye de rahatca kullanabilirmiiyiz. bu konu hakkında acil bilgi verebilirmisiniz. özellikle iphone modellerinde

1
Kash
iD Mobile Employee
7 months ago
M
Newbie
Mollat26Newbie
asked in Ask a question.

network

For the past couple of days I've not been able to use my data so don't know why I have no internet when I should whats going on 

2
Tom
iD Mobile Employee
4 months ago
J
Newbie
Janie ByrneNewbie
asked in Ask a question.

Old provider cancelled early

My transfer date over to iD Mobile is Friday 10th November, I have just now received a message from Sky my current provider that my account with them has been closed.  I now have no phone until Friday

2
Tom
iD Mobile Employee
5 months ago
E
Newbie
Edcrfv1TNewbie
asked in Ask a question.

Ending my old plan without affecting my new plan.

Hi. Need to cancel old plan because phone and sim lost. Already have a new id mobile plan from Curry's and worried that I may accidentally cancel the new plan.

1
Tom
iD Mobile Employee
5 months ago
Rea Fissaraki
Civilian
Rea FissarakiCivilian
asked in Ask a question.

do you deliver the SIM to Greece?

do you deliver the SIM to Greece?

2
Tom
iD Mobile Employee
8 months ago
G
Civilian
ghostwritersavenueCivilian
asked in Ask a question.

What is Ghostwriting Service? A Guide to Answer the Fundamentals of Ghostwriting

Ghostwriting services involve professional writers creating content on behalf of clients, allowing them to express their ideas without personally writing. In this guide, explore the fundamentals of ghostwriting. Professional book ghostwriting services play a crucial role, ensuring high-quality and authentic content, maintaining the client's voice in literary projects.

1
Geluk
Sidekick
4 months ago
K
Newbie
katiegreen21Newbie
asked in Ask a question.

Services not working after suspension lifted

i paid my bill but my services haven’t been working my account is unbanned but i still can’t call or text and my data is not working 

2
Kash
iD Mobile Employee
8 months ago
Dale Slater
Newbie
Dale SlaterNewbie
asked in Ask a question.

number

When I phone my wife the original number comes up and not mine

2
Kash
iD Mobile Employee
3 months ago
Vicki IsWithav
Newbie
Vicki IsWithavNewbie
posted in Ask a question.

log in

I have forgotten my log in details.  Can you please help

1
Tom
iD Mobile Employee
9 months ago
Lovisa
Newbie
LovisaNewbie
asked in Ask a question.

cant text

Hello.my number works fine to call but I can’t send any text or i messages. It says my number isn’t connect to my sim. How do I fix this? 

1
Kash
iD Mobile Employee
3 months ago
S
Civilian
SarahedCivilian
asked in Ask a question.

voucher help

Hello, I just wanted to know when I will receive the £50 amazon voucher that was advertised when i signed up. And i wanted to check that I am definitely entitled to this?many thanksSarah

1
Mohammed
iD Mobile Employee
10 months ago
Michael Nutt
Newbie
Michael NuttNewbie
asked in Ask a question.

proof of usage

please can someone call me to provide proof of useage information.

3
Tom
iD Mobile Employee
8 months ago
R
Newbie
RebeccaB96Newbie
asked in Ask a question.

paid bill ahead but still getting direct debits

I have paid off the rest of my bill to January but I am still getting charged a direct debit. 

1
Kash
iD Mobile Employee
7 months ago
Julia Dell
Newbie
Julia DellNewbie
asked in Ask a question.

upgrade

Can I have a callback on upgrade 

3
Kash
iD Mobile Employee
3 months ago
Simon Barry
Newbie
Simon BarryNewbie
asked in Ask a question.

Refund delay

I am getting extremely impatient waiting for my refund for the upfront fee. My phone was sent back in 13th dec special next day delivery. I’ve been told ever since I’ll be getting my refund in 3 to 5 working days but it’s almost been a month. I keep getting fobbed off by the social media team and customer services but I’m still no clearer when I will get my refund

1
Kash
iD Mobile Employee
3 months ago
G
Civilian
Georgia2807Civilian
asked in Ask a question.

Wrong email on order?

I placed an order and the down payment has been taken out of my bank, I haven’t received an email confirmation and am now doubting myself, thinking I have put in the wrong email adress.

1
Tom
iD Mobile Employee
7 months ago
N
Newbie
Niyazi caparNewbie
posted in Ask a question.

data and billing

I didn't mean to change my billing date because I hade no data left I would like to  start my next moth roll over and my billing data back to 30th of ever month and to get some data on my fone my next monthly allowances come in 16 days . 

1
Kash
iD Mobile Employee
5 months ago
M
Newbie
MAKirkhamNewbie
posted in Ask a question.

upgrade deal

Hello  

2
Kash
iD Mobile Employee
10 months ago
Lee Boswell
Newbie
Lee BoswellNewbie
asked in Ask a question.

proof of usage

How do I obtain my proof of usage document required for an insurance claim

1
Kash
iD Mobile Employee
7 months ago
Terms & Conditions
Why iD Mobile?