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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4955 Topics

G
Newbie
GwenlliantNewbie
asked in Ask a question.

Sim Card Not Arrived for 2 weeks

Hi, I ordered a sim only contract on 07/09/23 and the sim has not arrived. Account number: Order reference:  Please could you send a new one? Thanks,Gwen

3
Tom
iD Mobile Employee
7 months ago
G
Civilian
GorfCivilian
asked in Ask a question.

Timout at the end of checkout

Hi all. I’ve just tried signing up for a new monthly SIMOn the very last page of checkout it timed out with a CloudFlare errorI have no idea whether or not I am now an ID customer. Not a great start really...

2
Kash
iD Mobile Employee
18 days ago
M
Newbie
mrcarrot66Newbie
asked in Ask a question.

2 Factor Authentication

Hi everyoneHow do I enable 2 Factor Authentication on my online iD account?Thanks

1
Tom
iD Mobile Employee
3 months ago
P
Newbie
parkerg02Newbie
posted in Ask a question.

Line blocked despite payment

I've spent 3 days trying to make a payment on the app, without success. Had a message this morning saying I was blocked. Have made my due payment, which I can evidence as has been taken from my bank... However my outstanding balance on app is still there and my number is still blocked! Truly amateur 

1
Kash
iD Mobile Employee
2 months ago
A
Civilian
Anne1974Civilian
asked in Ask a question.

New contract billed at old contract rate?

So I upgraded about 2\3 weeks ago to a 30 day rolling sim only deal after the  previous 2 year contract was in its last month as told if I do nothing I'd be continued to be billed at the full contract rate of £40.32 despite that the phone cost had been paid after the last to this months bill.  Thought it was now illegal to continue to bill for the handset loan cost after the minimum period was over for the handset?Anyway, so I upgraded to a sim only deal about 2\3 weeks ago as I received an email to state the minimum period was about to come to an end.  The sim only deal I changed to is £9 per month and when I log into the online account the account details seem to confirm this.  Yet tonight I have received a bill, some 2\3 weeks after moving to a sim only deal for the full old contract rate of £40.32 and not what should now be a rolling 30 day sim only deal.  Anyone care to explain why I'm therefore being billed at the full old contract rate for the next month then the new sim only de

1
Tom
iD Mobile Employee
4 months ago
Megan Olivia
Newbie
Megan OliviaNewbie
asked in Ask a question.

sim card not delivered

Hello I have not had my SIM card delivered still after 10 days please could you private message me as I have no working phone at present    Thank you 

2
Tom
iD Mobile Employee
2 months ago
Sarah Peart
Newbie
Sarah PeartNewbie
posted in Ask a question.

My bill

I want to discuss my bill 

2
Kash
iD Mobile Employee
3 months ago
bxbbicxirnsx1
Newbie
bxbbicxirnsx1Newbie
asked in Ask a question.

can i trade in my phone for a new one when i havent paid it off yet ?

i've had this phone since october and already wanting to upgrade, so i have to wait the 24 months before upgrading or can i upgrade now ? 

2
Kash
iD Mobile Employee
3 months ago
Mirlin1968
Newbie
Mirlin1968Newbie
asked in Ask a question.

roaming in thailand

Anyone know how to contact id mobile from thailand? Tried logins, live chat. Just goes to a page where not allowed access as you are in area block by id mobile. 

1
Tom
iD Mobile Employee
4 months ago
J
Civilian
jribbersCivilian
asked in Ask a question.

PAC code

My PAC code is not being accepted even though I am sure it is correct

1
Tom
iD Mobile Employee
5 months ago
Minchen
Newbie
MinchenNewbie
asked in Ask a question.

Direct debit transfer

I have been paying for my daughter’s plan, but she is now going to take the financial responsibility on herself as she is earning money.  I have tried to do this through my id mobile account, using her bank details (in her name), but it won’t let me (perhaps because the bank account is obviously in her name, but the phone account in mine). Everytime I try it says’ Oops, something went wrong’, without telling me what. So how do I do it?

1
Tom
iD Mobile Employee
28 days ago
Rob Messenger
Newbie
Rob MessengerNewbie
posted in Ask a question.

two accounts into one

I have two id accounts and i want to change to just one also keeping my number. The number i dont want is on the newet account which i think contract runs out next year. Cannot seem to access account for one of the accounts can you help?If easier please call back  

1
Kash
iD Mobile Employee
6 months ago
Guy Carter
Civilian
Guy CarterCivilian
asked in Ask a question.

Switching Numbers Error

I have tried switching my number from Vodafone and have come up with an error message saying "something went wrong". I haven't used my PAC code before. It's still within it's expiry date. My transaction code (which begins with a 4) seems to be right. All the details are correct to be honest. Can anyone help me work out how to switch to my previous number? Can I request a new PAC code? 

2
Tom
iD Mobile Employee
2 months ago
5
Newbie
55NorthNewbie
asked in Ask a question.

Trying to purchase £9 - 36gb bundle

I originally purchased the 1 month £6 bundle on my SIM, but now I want to upgrade to the £9  bundle with 36gb of data. In my app or on the website it is not offered. But why not? I could just but a new SIM with the new plan, but there must be an easier way?Can anyone help please. Thanks

1
Kash
iD Mobile Employee
1 month ago
Gary Carter
Newbie
Gary CarterNewbie
asked in Ask a question.

phone and sim but no account

My wife is trying to join ID she has received a phone and sim card, her number has not been transferred when speaking with live chat they informed her she has no account.  She was also informed the number provided is not an ID mobile number any help would be appreciated 

1
Kash
iD Mobile Employee
1 month ago
Jay Cooksey
Newbie
Jay CookseyNewbie
asked in Ask a question.

proof of purchase and usage for insurance claim

Proof of purchase including IMEI number and also proof of usage required for insurance claim please. 

1
Kash
iD Mobile Employee
26 days ago
Jaiden31
Civilian
Jaiden31Civilian
posted in Ask a question.

upgrade

Hi I have just tried to upgrade and filled in forms but I am not sure if I have ordered a new contract or upgraded my previous one. Can you help please. 

2
Tom
iD Mobile Employee
2 months ago
Roberto Mameli
Newbie
Roberto MameliNewbie
asked in Ask a question.

refer a friend status not showing

Hello, where do I see the status of my refer a friend application? I did it in January 2024 but I can't see any status or had any update.please advise Thanks

1
Kash
iD Mobile Employee
1 month ago
Christopher Whyte
Newbie
Christopher WhyteNewbie
asked in Ask a question.

sim locked

My sim has been locked since last night I was just on a live chat talking about it and how to go about I'm doing it I had to fill in a form I signed in and I've lost the chat now why is everything so difficult on here

1
Tom
iD Mobile Employee
5 months ago
Lisa Rosewarne
Civilian
Lisa RosewarneCivilian
asked in Ask a question.

services not available on the app

I am trying to increase my cap limit and ‘services’ are not available on my ID app. it looks very different to my daughters app on her phone. please help

2
Kash
iD Mobile Employee
2 months ago
V
Newbie
vanderouxNewbie
asked in Ask a question.

PAC after contract expiry

Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.Thanks

2
Tom
iD Mobile Employee
4 months ago
J
Novice
jainvikas8Novice
asked in Ask a question.

Sim only to Contract phone

Hi,      I'm looking upgrade my SIM only plan to contract phone and getting a better deal from other website.   If I get a new contract, is transfer of number possible internally? Thanks,Vikas

2
Tom
iD Mobile Employee
1 month ago
Mohamed F Shoaib
Newbie
Mohamed F ShoaibNewbie
asked in Ask a question.

deli

Change delivery address 

2
Kash
iD Mobile Employee
7 months ago
I
Newbie
Ines RMNewbie
asked in Ask a question.

how to work out data usage

I can’t work out my total data usage each monthLooking at monthly bills, it looks like this is broken down in days (?)what makes things even more difficult - when trying to see my bills for each month most bills are not possible to read. On downloading them it looks all encrypted!help? How can I work out my data usage each month.thank you  

2
Tom
iD Mobile Employee
2 months ago
C
Civilian
CuttsyCivilian
posted in Ask a question.

changing to Id mobile and bringing my number

Hi, I am switching to ID mobile and bringing my number from my old provider. I have set the date to 3/11/23 by mistake can I change this date or will my contract be live from the date I get my sim and it’s just the number transfer that happens on 3/11/23?thankscuttsy.

1
Kash
iD Mobile Employee
7 months ago
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