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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4985 Topics

B
Civilian
Ben SainsburyCivilian
asked in Ask a question.

Trying to Reset Password but OTP Emails just do not come through.

Any way someone can help me with this?

1
Kash
iD Mobile Employee
9 days ago
G
Civilian
GorfCivilian
asked in Ask a question.

Timout at the end of checkout

Hi all. I’ve just tried signing up for a new monthly SIMOn the very last page of checkout it timed out with a CloudFlare errorI have no idea whether or not I am now an ID customer. Not a great start really...

2
Kash
iD Mobile Employee
23 days ago
C
Newbie
CarterNewbie
asked in Ask a question.

apple tv

Can i get the apple tv offer without the email? Or can i get a new email? 

1
Tyler
iD Mobile Employee
1 month ago
David Oshiyoku
Newbie
David OshiyokuNewbie
asked in Ask a question.

michelle baker

Hi I paid my outstanding bill earlier and my service is still restricted 

1
Tom
iD Mobile Employee
1 month ago
Minchen
Newbie
MinchenNewbie
asked in Ask a question.

Direct debit transfer

I have been paying for my daughter’s plan, but she is now going to take the financial responsibility on herself as she is earning money.  I have tried to do this through my id mobile account, using her bank details (in her name), but it won’t let me (perhaps because the bank account is obviously in her name, but the phone account in mine). Everytime I try it says’ Oops, something went wrong’, without telling me what. So how do I do it?

1
Tom
iD Mobile Employee
1 month ago
M
Civilian
Mikee PCivilian
asked in Ask a question.

Error -0

getting error 0 when texting Australian number. I can receive texts and have sent some in the past but now not sending. 

2
Tom
iD Mobile Employee
1 month ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Account access

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

1
Kash
iD Mobile Employee
1 month ago
Jay Cooksey
Newbie
Jay CookseyNewbie
asked in Ask a question.

proof of purchase and usage for insurance claim

Proof of purchase including IMEI number and also proof of usage required for insurance claim please. 

1
Kash
iD Mobile Employee
1 month ago
I
Newbie
Intermo1Newbie
asked in Ask a question.

Amazon or Currys gift card

When and how do I get the gift card that I am due? 

1
Kash
iD Mobile Employee
1 month ago
J
Novice
jainvikas8Novice
asked in Ask a question.

Sim only to Contract phone

Hi,      I'm looking upgrade my SIM only plan to contract phone and getting a better deal from other website.   If I get a new contract, is transfer of number possible internally? Thanks,Vikas

2
Tom
iD Mobile Employee
1 month ago
M
Newbie
mohsanrehman25Newbie
posted in Ask a question.

10£ Currys Giftcard

Hello IDMobile Team, i had been referred to id from a friend and i was told that i would be able to earn 10 pounds curry's gift card if i use their link to join id mobile. However its been like 2-3 months for me being with id and i have still not received it. could someone please help me out thanks.

0
M
Newbie
22 hours ago
K
Newbie
Kazcross1Newbie
asked in Ask a question.

bill

My bill isnt due untill the 27th april ,yet iv had a message this morning saying paying will be due in 3 days? 

1
Kash
iD Mobile Employee
1 year ago
Sam Dennison
Newbie
Sam DennisonNewbie
asked in Ask a question.

Identity Fraud- cancellation

I am not an iD mobile customer, but I recieved a letter today stating that an account and direct debit have been set up in my name. I need these cancelled, as they are fraudulent. Thank you.

1
Rory
Newbie
2 years ago
M
Civilian
MichealJoneiCivilian
asked in Ask a question.

What Is the Difference Between E-Commerce and E-Business?

There are now many tools and apps available to keep track of your business growth and goal easily as well as to understand your customers' buying behaviors. frenzy pk For example, the bestselling products for the past couple of months, the number of returning customers, the number of cart abandonment, etc.

0
M
Civilian
1 year ago
Amos Wickens
Newbie
Amos WickensNewbie
asked in Ask a question.

Number port update

Hi my number was spice to be port over to day and not bin done yet 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
JellywonderNewbie
asked in Ask a question.

bank confirmation sms

I've tried to buy online and been told that a verification code would be sent to my phone from the bank to proceed. I haven't received the codes despite having asked for them to be reset. I've also tried two separate cards, neither have been able to get messages through to me I suspect it is a problem with my account, not theirs Please advise.

2
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
Evakate321Newbie
asked in Ask a question.

Poor communication

Poor communication

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
Saddles2Newbie
asked in Ask a question.

upgrading x2 numbers on 1 payment plan

Hi, my wife and I have been customers since 2018 with x2 sims and 1 monthly payment for both. We would like to upgrade our plan but can only do it for x1 of our phones as we cannot get the app for my wife's sim as we pay by 1 method and the email is already used for my app. Can you please help?

1
Rory
Newbie
2 years ago
T
Newbie
tonywakeyNewbie
asked in Ask a question.

No Receipt - no number - therefore stuck

Hi - I’ve got a new sim arrived today, but no receipt with it - therefore no number. Suggestions?

2
Kash
iD Mobile Employee
1 year ago
Emma Sherriff
Civilian
Emma SherriffCivilian
asked in Ask a question.

bill

Hi I have paid my bill but my services have still not come back on

1
Kash
iD Mobile Employee
1 year ago
C
Civilian
Chunky79Civilian
asked in Ask a question.

Stock delivery

When will you have the iPhone 13 pro max in stock

1
Rory
Newbie
2 years ago
T
Civilian
TGBCivilian
asked in Ask a question.

Crypto Currency

Will ID be accepting Crypto to pay for bills ?

1
Rory
Newbie
2 years ago
J
Newbie
JohnnyNultyNewbie
asked in Ask a question.

Help Please

Is this were you get HELP?

3
Mohammed
iD Mobile Employee
1 year ago
Nicola Jane Harris
Newbie
Nicola Jane HarrisNewbie
asked in Ask a question.

ovet payment

I have paid my bill on 22nd of June and u have taken another payment on 23rd June. I would like a refund of one of the payments please 

1
andewhite
Legend
1 year ago
Julian James
Newbie
Julian JamesNewbie
asked in Ask a question.

NO RESPONSE FROM ID SUPPORT!

I posted the below on ID community 12 days ago.  “Hello, I need one of these for my insurance, however it seems impossible as I can not speak to anyone at ID…I have seen that som people have written similar things and have been contacted personally. The Insurance is looking for a Proof of usage document with the below info on it. Proof of usage document – A Proof of Usage must confirm the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Your network provider will be able to provide this, but please note a Proof of Usage is not an itemised bill.Thanks!”  I got a private message form ID Support asking for some more information and promising they would help me get the Proof of usage document. I replied straight away with all the info they asked for. I am yet to receive another message from them. It’s been almost 2 weeks….This is the worst phone company I have ever ever been with!

1
Kash
iD Mobile Employee
1 year ago
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