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Account access

  • April 12, 2024
  • 1 reply
  • 43 views

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

Best answer by Kash

Hi @Martychris,

Welcome to the Community!

Did you register for the new iD Mobile app?

I would advise checking the post below for updates regarding the account issues.

https://community.idmobile.co.uk/announcements-16/id-mobile-app-my-account-online-are-unavailable-for-some-users-58692

 

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8133 replies
  • Answer
  • April 15, 2024

Hi @Martychris,

Welcome to the Community!

Did you register for the new iD Mobile app?

I would advise checking the post below for updates regarding the account issues.

https://community.idmobile.co.uk/announcements-16/id-mobile-app-my-account-online-are-unavailable-for-some-users-58692

 

 

Kash