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  • 4,843 Topics
  • 18,363 Replies
iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4843 Topics

Dom Bemrose
Civilian
Dom BemroseCivilian
asked in Ask a question.

ID Mobile App

Hi, I can seem to register for the ID app. I put in my mobile number both the one I am moving to and the original one and it doesn't recognise either number.

1
Kash
iD Mobile Employee
7 months ago
Rob Barrow
Civilian
Rob BarrowCivilian
asked in Ask a question.

Found a phone and want to return it

I have just found a phone and I need to return it to the owner

1
Tom
iD Mobile Employee
5 months ago
nickstasi
Newbie
nickstasiNewbie
posted in Ask a question.

Help

Help

1
Tom
iD Mobile Employee
7 months ago
S
Rookie
SafaRookie
posted in Ask a question.

no service at all

Such a very bad service I just made complaint 11 days ago even I called yesterday they promised to call back with resolution but unfortunately never advise to make deal with them

1
Tom
iD Mobile Employee
7 months ago
1
Newbie
1ChuffNewbie
posted in Ask a question.

sim card

Would like a replacement SIM and keep my number.

1
Kash
iD Mobile Employee
7 months ago
Luke Brooks
Newbie
Luke BrooksNewbie
posted in Ask a question.

network keep dropping out?

does anybody else's network keep dropping out? 

1
Kash
iD Mobile Employee
2 months ago
Miller Mingy Ian
Newbie
Miller Mingy IanNewbie
posted in Ask a question.

upgrade problems

Recently upgraded wife's phone on I'd but they sent out new SIM card with different number help

1
Siân
iD Mobile Employee
5 months ago
C
Newbie
Carla99Newbie
asked in Ask a question.

Phone received but no Sim.

How do I get in touch with ID mobile to send out the Sim and phone number.Also , there is no FAQ on website to address this issue.

3
Tom
iD Mobile Employee
11 months ago
P
Newbie
paula.boardmanNewbie
asked in Ask a question.

referring my daughter

.my daughters current contract comes out of my account and her contract is in my name. I want to refer her to ID and keep her direct debit coming out of my account is this possible. I am a ID customer already

1
Kash
iD Mobile Employee
7 months ago
J
Newbie
Janets29Newbie
posted in Ask a question.

account

Hi, I have registered and received an email to now activated, when I try to get in my account it says username/password incorrect? Thanks Janet

1
Tom
iD Mobile Employee
4 months ago
Jan Bett
Newbie
Jan BettNewbie
posted in Ask a question.

Ms

I would like to upgrade my phone but am unable to log in, I have tried the forgotten details but it isn't recognising my details, surname, mobile no, year of birth

1
Siân
iD Mobile Employee
11 months ago
Sam Khan
Newbie
Sam KhanNewbie
asked in Ask a question.

Referral Gift Not Received

Hi, I've referred a friend and they've paid 3 bills but I've not received the gift. They had the same problem and have now had £15 credit applied to their account. Can someone help please? 

1
Tom
iD Mobile Employee
2 months ago
A
Civilian
Adski123Civilian
asked in Ask a question.

2x Sim Cards Haven’t arrived after a week

Hi,Signed up a week ago and my sim Cards haven’t arrived yet?

2
Tom
iD Mobile Employee
4 months ago
Nannaware Megha
Newbie
Nannaware MeghaNewbie
asked in Ask a question.

transaction number

I need my transaction number for switching to Id mobile 

2
Tom
iD Mobile Employee
2 months ago
Jack Hampson
Newbie
Jack HampsonNewbie
asked in Ask a question.

Coverage in SN2

Hi, in the past week coverage for SN2 has been unusable. Used to have full 5G coverage and now it's 4G with lucky 1 bar and unusable for calls and internet. I can see a mast is being removed close by but would expect Three to have something in place before removing it. Tried to contact Three via Twitter but nothing back. Are you able to check further please?

1
Kash
iD Mobile Employee
6 months ago
K
Newbie
kirantomymNewbie
asked in Ask a question.

Billing Inquiry and Refund Request for Post-Contract Data Charges

Dear Team,I purchased my phone through the "Pay monthly phone" contract with ID, spanning 24 months. Initially, my plan commenced at £61.99, fluctuating several times over the past two years and currently standing at £64.99 per month. The contractual period for my phone concludes in October 2023 after the designated 24 months. However, my billing statement has consistently reflected the same £64.99 charge for the last two months (November and December), even after the completion of my phone contract, during which I solely utilized data services.I am seeking clarification on the reason for maintaining the identical charge in the final two months and would appreciate a refund for any excess amount. Despite contacting customer service, I was informed that the charges are standard. I find it perplexing that a monthly data plan would cost £64.99.I look forward to receiving a positive response to address my concerns.Best regards,Kiran

1
Kash
iD Mobile Employee
3 months ago
Daniel Zborowski
Newbie
Daniel ZborowskiNewbie
asked in Ask a question.

Cancel upgrade

bjnvv

1
Kash
iD Mobile Employee
3 months ago
Kate Elizabeth
Newbie
Kate ElizabethNewbie
posted in Ask a question.

account in arears i have nothing about

Hi, please help it says I took out a contract in 2019 for 5 quid a month sim only. I cannot access this account and have spent hours going through bank statements I have never ever paid these through my account and it stopped two months ago according to my credit statement. I can’t get accepted for my mortgage I generally have no idea and don’t understand a contract sim going on for 4 months please please help me this is effecting my life.  

2
Tom
iD Mobile Employee
9 months ago
Rachel McMillan
Newbie
Rachel McMillanNewbie
asked in Ask a question.

cancel my iF plan without an account

Hiim trying to cancel my iD plan which is sim only but I can’t log into my account or find it. It won’t let me use ‘forgot password’ please can you help me.name: Rachel McMillannumber: [REDACTED]d.o.b : [REDACTED]thank you

1
Tom
iD Mobile Employee
4 months ago
Jan Bowyer
Newbie
Jan BowyerNewbie
asked in Ask a question.

data

How do I know how much data I’ve used 

1
Tom
iD Mobile Employee
6 months ago
Skane
Newbie
SkaneNewbie
posted in Ask a question.

transfer number

I have an account already but have ordered a second Sim for my daughters phone. Have input the sun but can’t transfer her pac code over. I’ve tried to register her account and again not working. Please help!!!

1
Kash
iD Mobile Employee
4 months ago
Terry Stewart Snr
Newbie
Terry Stewart SnrNewbie
asked in Ask a question.

no service

I have no service since getting my old number

1
Tom
iD Mobile Employee
10 months ago
Craig Hart New
Newbie
Craig Hart NewNewbie
asked in Ask a question.

Pay Bill

Money has come out my account for my bill twice and bounced back. I have now tried to log into the account to say my details are wrong. Then I go to recover password and get these details arnt right. And the same for forgotten username or email? And all is asked for is my name and phone number and year I was born. And somehow it still can't access my account could I have someone contact me ASAP to sort this as I need this sorting thanks.

1
Tom
iD Mobile Employee
11 months ago
J
Newbie
Jay FerrisNewbie
asked in Ask a question.

phone contract

got email saying phone is being processed but havebt heard anything from yesterday 

1
Tom
iD Mobile Employee
7 months ago
Nick Roberts
Newbie
Nick RobertsNewbie
posted in Ask a question.

assistance with my bill

I need assistance with paying my bill

2
Tom
iD Mobile Employee
3 months ago
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