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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4845 Topics

Caz Ann
Newbie
Caz AnnNewbie
asked in Ask a question.

Stolen Phone

My phone was stolen, I rang id to inform them, they said they would send a replacement sim, how long does it take to receive a new sim? Thanks

1
Kash
iD Mobile Employee
1 month ago
Gareth Hayter
Newbie
Gareth HayterNewbie
asked in Ask a question.

refer a friend currys voucher

Hi. I joined ID mobile about 3weeks ago, after a week or so. My wife wanted to change to ID mobile , so I used the link refer a friend. the both of us hasn’t received a curry’s voucher, how long does it take for them to come. thanks Gareth. 

1
Kash
iD Mobile Employee
1 month ago
Hollie Hampsay
Newbie
Hollie HampsayNewbie
posted in Ask a question.

new sim cards have no service

I have received my 2 new iPhones today with new SIM cards. I have just joined ID. Neither SIM card appears to be active, the both have no service and I am unable to use either phone. Please advise. thanks 

1
Kash
iD Mobile Employee
1 month ago
D
Civilian
dservice63Civilian
asked in Ask a question.

I want to sign up for a phone contract, but my address is not in the list of addresses

I want to sign up for a phone contract, but my address is not in the list of addresses

1
Kash
iD Mobile Employee
1 month ago
M
Newbie
MSTRNewbie
asked in Ask a question.

Port my existing number to iD Mobile at a future date (not immediately) ?

Can I port my existing number to iD Mobile at a future date (not immediately) ? I am currently with Three network and like to keep using my old number on Three network for now. I like to make a decision in future to move my old number on to iD Mobile. Is that possible to do in a future date?

1
Kash
iD Mobile Employee
30 days ago
B
Civilian
BonvinCivilian
asked in Ask a question.

Will 4G Coverage ever expand?

I’ve recently moved to iD Mobile. The mobile coverage is awful in my home and nearby streets. Unfortunately, the cancellation period is now over, so I’m stuck with it. With plans to remove 3G, will 4G coverage improve in time?

1
Nikhil P
iD Mobile Employee
1 month ago
Anthony Glen
Civilian
Anthony GlenCivilian
asked in Ask a question.

pac code

Hi, I’ve requested a pac code from my previous provider they have given it to me, I’ve entered it and got a message from id to say it has successfully been changed. I checked my id account and it’s confirmed there, I reset my phone but my number still reads as the new id contract number. What do I do? 

1
Kash
iD Mobile Employee
30 days ago
J
Newbie
Jacqui KellyNewbie
asked in Ask a question.

Getting the 'Sorry your service does not allow access to this number" again

My calls are getting cut off and trying to call someone this morning I got the above message.This happened in Jan and apparently happens periodically. When will it be fixed- permanently- otherwise I may need to find a new provider. 

1
Kash
iD Mobile Employee
30 days ago
Calin Vaida
Newbie
Calin VaidaNewbie
asked in Ask a question.

divert calls while abroad

I’m off to Vietnam for 2 weeks, if I divert my uk phone no to my mates number will I still get charged roaming charges (£6 /min) while there? thank you 

1
Kash
iD Mobile Employee
30 days ago
Abby Burgess
Newbie
Abby BurgessNewbie
asked in Ask a question.

Texts and calls

My plan is for unlimited texts and minutes, but it is now saying i’ve used all my allowance. How is this possible?

1
Kash
iD Mobile Employee
30 days ago
pocketrocket22
Newbie
pocketrocket22Newbie
asked in Ask a question.

Help - Service / SIM not working!

HiCan anyone help with this?I’ve put I a new SIM (they sent another one to try) but I still have no service on my phone ;/.   Could it be because I have something called an  E SIM also on my phone? No ideas why the new SIM has not worked… in an apple 15. thanks

1
Kash
iD Mobile Employee
30 days ago
N
Newbie
Neo1510Newbie
asked in Ask a question.

Still havent received my 3 x £20 vouchers

HiStill havent received my 3 x £20 vouchers I was promised on the MSE webiste for transferring 3 accounts to your service Its been over 90 days and still waitingeven filled out an online MS form but still no joyPlease advise

1
Kash
iD Mobile Employee
30 days ago
L
Civilian
LjFCivilian
asked in Ask a question.

Can't make International calls

Hello,My services tab says I have International Calls enabled however when I try to phone abroad I am told my cap limit does not allow it. When i check my cap I don’t have one. So what am I doing wrong?Thanks

1
Kash
iD Mobile Employee
28 days ago
Mamark Williams
Newbie
Mamark WilliamsNewbie
asked in Ask a question.

cancelled sim only on chat but still sending me bills

Cancelled SIM only contract as went into Currys and had new phones with id. We cancelled through chat. Now having bills for simcard and a debt recovery agent is involved. We printed chat. Just very frustrating never been in debt before. It's just so confusing. I phoned up debt agency they gave a number for id but I need a pin to continue. I have looked through emails cannot find a pin. Cannot even sign into id 

1
Kash
iD Mobile Employee
28 days ago
K
Newbie
Kiko WongNewbie
asked in Ask a question.

can’t receive call and message

Hello,I can’t receive calls and message after I switch from O2 to iD. I try all the methods and it didn’t solved. I needed to solve immediately.

1
Kash
iD Mobile Employee
28 days ago
Niki Reid
Newbie
Niki ReidNewbie
asked in Ask a question.

Samsung Galaxy buds2

Hello everyoneI received my new phone on 22nd Feb 2024 and redeemed the offer.for.my Galaxy Buds2. Its been over a month now and I'm still waiting for them. Has anyine had the same problem ir can anyone tell me roughly how long it has taken them to get theirsRegards Niki

1
Kash
iD Mobile Employee
28 days ago
Flighty
Newbie
FlightyNewbie
asked in Ask a question.

Contact list switched to new phone? When I upgrade by getting a new phone does my contact list get switched to my new phone?

When I upgrade by getting a new phone does my contact list get switched to my new phone?

1
Kash
iD Mobile Employee
28 days ago
5
Newbie
55NorthNewbie
asked in Ask a question.

Trying to purchase £9 - 36gb bundle

I originally purchased the 1 month £6 bundle on my SIM, but now I want to upgrade to the £9  bundle with 36gb of data. In my app or on the website it is not offered. But why not? I could just but a new SIM with the new plan, but there must be an easier way?Can anyone help please. Thanks

1
Kash
iD Mobile Employee
28 days ago
Lee Ross
Civilian
Lee RossCivilian
asked in Ask a question.

my unlimited plan says i dont have any calls or texts remaining

i took out a new contract with id this afternoon, my agreement says unlimited calls, texts and data. its given me the data, but i cant call or text anyone as it says i don't have any left…. i also cant register the app on the phone because it says the details don't match, but i can log in via website. help would be appreciated. 

1
Kash
iD Mobile Employee
28 days ago
Gary Carter
Newbie
Gary CarterNewbie
asked in Ask a question.

phone and sim but no account

My wife is trying to join ID she has received a phone and sim card, her number has not been transferred when speaking with live chat they informed her she has no account.  She was also informed the number provided is not an ID mobile number any help would be appreciated 

1
Kash
iD Mobile Employee
28 days ago
M
Newbie
Meganmob23Newbie
asked in Ask a question.

Add a plan in online account

Hi,How do I add a second plan to my online account? I have 2 Sims for different family members and would like to see them both in my online account. I can see the one I used to setup the account but can't see an 'add plan' option on the website.I've seen the topic covering add it in the app but doesn't help me.Thanks.

1
Kash
iD Mobile Employee
28 days ago
Adi Zava
Newbie
Adi ZavaNewbie
asked in Ask a question.

CPI increase

Isn’t that CPI increase should be only for the bundle and not for all the bill ? Because I shouldn’t pay an increase for the price of the phone. I want one of the customer team members to contact me as soon as possible.

1
Tom
iD Mobile Employee
26 days ago
Wheelin77
Newbie
Wheelin77Newbie
asked in Ask a question.

New phone/existing number

I've just ordered a new phone but had to do it through ID site as I couldn't do it through the upgrade link on app. I've got a brand new number with the plan but I wanted to keep my existing number. Can this be done? Any help please.  

1
Tom
iD Mobile Employee
26 days ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Ask a question.

chnage of number

I need to change my number due to safety concerns. Can I have some help please

1
Tom
iD Mobile Employee
26 days ago
R
Civilian
Red2024Civilian
posted in Ask a question.

D/d

 d/d taken from my bank but i dont have an account with you

1
Tom
iD Mobile Employee
26 days ago
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