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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4990 Topics

Nitesh Shah
Newbie
Nitesh ShahNewbie
asked in Ask a question.

i need a PUK code

i need a PUK code, and live chat will not connect and there is no QUEUE… have to keep asking the question again and again… this is awful customer services.. and no phone number. i can;t use my phone, and i can’t contact anyone… i have to rely on a dumb chatbot!! 

4
Ryan
iD Mobile Employee
2 years ago
S
Newbie
stezzaNewbie
asked in Ask a question.

Damaged phone contract to new phone contract

Hi folks.I damaged my phone about 6 months ago and decided to open another contract with ID Mobile for a new phone.I never activated the new sim that came with it but continued to use the old sim in my new phone.The old contract is now ended with my old damaged phone but want to keep the old sim in my new phone.How do I cancel the old contract but keep my old sim going?Thanks you.

5
S
Newbie
2 years ago
Sam Dennison
Newbie
Sam DennisonNewbie
asked in Ask a question.

Identity Fraud- cancellation

I am not an iD mobile customer, but I recieved a letter today stating that an account and direct debit have been set up in my name. I need these cancelled, as they are fraudulent. Thank you.

1
Rory
Newbie
2 years ago
Z
Newbie
z.xynabNewbie
asked in Ask a question.

where is the customer service?

I have been trying to solve this issue for days and at this point Im very frustrated. I will get into my specific issue privately with staff as it’s very specific but it has been impossible to get a hold of someone who can help me. In this time period I was charged for a sim which i haven’t even used, all because I couldn’t get an answer in time.  Very tempted to leave iD at this point as it’s ridiculous to be so convoluted to get help. 

4
Rory
Newbie
2 years ago
E
Newbie
Eva91Newbie
asked in Ask a question.

website restrictions

Can someone please help me to remove my restrictions? It’s the third time that I’ve been restricted from adult websites even though I have removed this again and again and eveN now it shows that it’s off but I’m at not able to open the website.  I do have a contract so it’s very easy for you to confirm my age and it’s really frustrating that you are keep putting these restrictions  There’s no customer service and no one to contact.  thank you

1
Rory
Newbie
2 years ago
Mlp
Civilian
MlpCivilian
asked in Ask a question.

No Order Confirmation

Hello, I've just placed an order online through the website and have not received any order confirmation. Please can someone advise on whether this contract/purchase has gone through?Thanks 

1
Rory
Newbie
2 years ago
T
Civilian
TeriharperCivilian
asked in Ask a question.

data outage

Mobile data in the b77 area is not working, shows as active on device as 4g+ but looses connection when site's loaded tested in 2 devices 

1
andewhite
Legend
2 years ago
J
Newbie
jwilliams68Newbie
asked in Ask a question.

upgrade stil gettting billed for sim only

why after ive upgade to a monthy phone am i still getting billed for sim only ive upgrade surely im not paying for 2 plans

1
andewhite
Legend
2 years ago
S
Newbie
sleepygeoNewbie
asked in Ask a question.

Can't pay final bill

Hello I am beyond frustrated with ID Mobile. I bought a handset which I ended up returning in 14 day cooling off period. I was unaware any charges would be required since I cancelled in this period, the first I knew is because of a missed payment on my credit report.I received a final bill in my email but it wouldn’t let me open it unless I registered, and I didn’t want to register since I wasn’t going to stay a customer. I have spoke to multiple people through ID mobile chat and yet no resolution, one person just left. They keep repeating to register for app or use automated phoneline.I have explained over and over, when I call the phoneline, it does not recognise the ID mobile number (i presume because the contract is closed, then it hangs up the line). I cannot register for the app, no number to receive security code, last chat person gave me security code but still can’t log in.I now have 2 months “arrears” on my credit report and am very angry. I cannot pay the bill!!! Previous pe

1
Rory
Newbie
2 years ago
S
Newbie
Silverfox777Newbie
asked in Ask a question.

RPI Increases on new contracts?

I am considering signing up for a 24 month contract with ID. If I was to take out a new contract now (March 22nd 2022) would I be hit with a RPI increase next month or would it be April 2023?

1
Rory
Newbie
2 years ago
C
Civilian
Cm2686Civilian
asked in Ask a question.

my phone wont let me make international calls or send SMS messages

Since I started my contract in December I’ve been able to receive SMS messages but I’m unable to respond to them, with the messages simply failing to send.  I’ve also been unable to make calls to international phone numbers, despite having an unlimited contact. Why is this happening? 

2
Rory
Newbie
2 years ago
W
Civilian
Will1978Civilian
asked in Ask a question.

new phone order

W Will1978   I have ordered a new Samsung s22 on 4th March but not had a delivery yet can you help ? also not to sure if I've ordered for the right account ( got 3 with you )

1
Rory
Newbie
2 years ago
Jackie Reader
Civilian
Jackie ReaderCivilian
asked in Ask a question.

voicemail set up

I;ve moved from EE to ID with a Pixel 6. How do I set up my voicemail on the Pixel 6?

1
Rory
Newbie
2 years ago
M
Newbie
martinmackenzie20Newbie
asked in Ask a question.

Lost dream home - Credit rating destroyed for £3

Dear ID mobile,I had a contract with you which I cancelled online and by closing my Direct Debit.  This was in February,March,April of 2021.I have just learned today that I am barred from getting a mortgage because I had an outstanding balance of £3.16 and arrears had been applied to my credit file for these three months. ID mobile didn’t send me a default notice advising of their action to my credit file for the arrears, which they are obliged to do before making this life-changing amendment to a credit file, to give the user a chance to clear it up before credit is affected. I’ve gone from ‘excellent’ to ‘poor’  for £3.16 that I didn’t know I owed. ID unfairly made these life changing amendments to my credit file without issuing me a notice that they would do so beforehand and companies must give the consumer that chance, and I had nothing!.  I need to get a mortgage and have missed out on the dream home for me and my family. MANY SUCH CASES ON THIS FORUM.  I need this to be sorted -

1
Rory
Newbie
2 years ago
R
Newbie
RegoNewbie
asked in Ask a question.

possible scam call

Today Monday  21st Jan I received a call from +3537955027792 the message mentioned a charge of £79 and asked me to press 1 to opt out. I just hung up. Anyone heard about this one?

1
Rory
Newbie
2 years ago
babissimo
Rookie
babissimoRookie
asked in Ask a question.

change direct debit bank

hello.I stopped using a bank account that has my direct debit at present and now it’s empty.Please would you help me change bank details?I have looked at other forum posts and there does not seem to be a “Mange my Direct Debit” button on the Billing page.I also tried the “Change your billing method” but that is just email vs post.Note that I do not have access to the app either as my present phone is not a smartphone.cheers,Alexander

1
babissimo
Rookie
2 years ago
C
Newbie
capricornus55555Newbie
asked in Ask a question.

good PAC from Three, iD app says its wrong (or number)

I have Three PAYG with number I want to move to my already existing iD 1month rolling contract. The iD app keep saying my PAC or number is incorrect.... what now? The PAC is correct a s I checked many times...

1
Rory
Newbie
2 years ago
Josh4212314141124123
Civilian
Josh4212314141124123Civilian
asked in Ask a question.

Phone i ordered now not available for another month and customer support cut me off when ask to cancel

Hi I upgraded to an iphone 13 mini, haven’t received any updates in a few days so decided to chase through customer support. They told me its not in stock until April 21st. I need a phone for work and social life so obviously can’t wait a month. However, whenever I ask about cancelling or any other options available to me the agent basically just signs off and ignores me? How do i cancel my contract so i can pick a phone that ID actually have in stock. Also, how do i lodge a complaint? The customer service here is a bit ridiculous.  Thanks everyone 

1
Rory
Newbie
2 years ago
B
Newbie
blizzard78Newbie
asked in Ask a question.

lost phone and not sure if I registered the account online

Hi, my daughter lost her phone yesterday, I’ve blocked the sim and phone via the live chat, but I can’t get into the account  I know the email I get bill notifications to, but rescuing the account password needs the phone to send a code to. I’d like to see if there is any usage I’m liable for before it got cancelled. She’s also eligible for an upgrade in 3 weeks, so don’t want to buy a replacement, and would like to access the account to look at options (or see if we can bring that forward) any idea? there’s no option to have the rest info sent to my email address.

1
Rory
Newbie
2 years ago
Geoff Mortimore
Newbie
Geoff MortimoreNewbie
asked in Ask a question.

Can't log into account

hi. I haven't used phone for a while, tried to access account - right surname, year of birth, mobile number..but message “there is a problem”. Tried …..Forgotten your username/email address?Forgotten your password?but same issue...I know my name and when I was born! Can anyone help pls?

1
Rory
Newbie
2 years ago
S
Newbie
ScullyNewbie
asked in Ask a question.

Can't send or receive texts

Hi, for some unknown reason, I cannot send or receive texts since Friday afternoon.Tried all the recommended fixes but still no joy. Is there a problem with the network?I’m using a Samsung Android.Thanks

1
Rory
Newbie
2 years ago
M
Newbie
maz.hartleyNewbie
asked in Ask a question.

my previous network says my number hasn’t pirted over to you yet when its in use on your nlid network

Was previously on virgin mobile and transferred over to you and ported my number over on 11/3/22. My husband who is with virgin media cannot phone me as it goes straight through to voicemail which I don’t recieve. Anyone else can call me ok. When I call virgin mobile about this they say the problem is that they can see that my number is still active on the virgin network.         Although as people can contact me on my ported number meaning it’s fully active on id. My dashboard shows my temporary number rather than my ported number which I assuming has fully gone through? could this be a problem at your end?

1
Rory
Newbie
2 years ago
P
Newbie
Phone2Newbie
asked in Ask a question.

cancel account

HI,I need to cancel a contract that has never been used.I have another number on my main email address so this is causing problems to cancel.Can you help please.Neil

1
Rory
Newbie
2 years ago
K
Newbie
KingWedgwoodNewbie
asked in Ask a question.

Sim only 12 month contract upgrade to phone contract

Good morning,I'm currently on a 12 month SIM-only contract.- What are my options for upgrading to a contract with a mobile phone?- When is the soonest I can upgrade?Thankyou in advance,Richard

2
Rory
Newbie
2 years ago
Sit1975
Newbie
Sit1975Newbie
asked in Ask a question.

Change my ID Mobile Username

Hi - Please can anyone tell me how I can change my ID Mobile Username I had to use my work email but I have now left that company so want to make sure I can still access my account online and via app.Thank you Sital

1
Rory
Newbie
2 years ago
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