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  • 4,908 Topics
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4908 Topics

Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

£100 Currys voucher

hello, i have recently upgraded my ID contract and have been with ID mobile for a couple of years with no issues at all. Upgrading was super easy, and the new handset arrived a couple of days later. My question is, with my new upgrade came £100 Currys voucher of which i am yet to receive and had had no notification as to how to redeem it. Please advise. Thank you. 

1
Tyler
iD Mobile Employee
24 days ago
C
Newbie
CarterNewbie
asked in Ask a question.

apple tv

Can i get the apple tv offer without the email? Or can i get a new email? 

1
Tyler
iD Mobile Employee
24 days ago
elly123
Civilian
elly123Civilian
asked in Ask a question.

bill

Why am I been charged 2 months bill this month

1
Tyler
iD Mobile Employee
24 days ago
Julian Parry
Newbie
Julian ParryNewbie
asked in Ask a question.

Sim Sent in Error

I was sent an additional SIM card in error I have explained at length the mistake via live chat yet you are still trying to collect the Direct debit which is cancelledIf you need copies of the conversations held I have transcripts I can send You may also want to consider the terms of the Direct Debit Guarantee “If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society”I look forward to your reply 

1
Tom
iD Mobile Employee
23 days ago
Daveena
Newbie
DaveenaNewbie
asked in Ask a question.

Restricting calls

I can no longer call my bank, my oncologist, the hospital or a local taxi firm as id mobile now think they are all premium rate numbers?! Help!!

1
Tom
iD Mobile Employee
23 days ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Ask a question.

iD Community response emails

Not a problem, just an observation.Every time I get a response to a subscribed thread, the email alert always starts with, “Good news!  Gillarms has commented on your topic...”.  The subject is always tailored, “Someone’s replied on your topic…”To be picky, the topics aren’t even mine but at least I get the email nudge 😀 But anyone else getting the same?  I only noticed the other day.Gillarms is a busy fellow! 🤣Jonty.

1
Nikhil P
iD Mobile Employee
27 days ago
Abby Stephenson
Newbie
Abby StephensonNewbie
posted in Ask a question.

Issue with SIM

There seems to be an issue with my sim card I think. On phone calls my line drops and people on the other end cannot hear me, when people try calling me it says my phone is engaged all the time when it isn’t being used, and my text messages aren’t sending right away. I can send messages at 11AM and people wont get them till around half 1.

1
Tom
iD Mobile Employee
23 days ago
R
Civilian
Red2024Civilian
posted in Ask a question.

D/d

 d/d taken from my bank but i dont have an account with you

1
Tom
iD Mobile Employee
1 month ago
N
Civilian
Nicnic47Civilian
asked in Ask a question.

retaining number

Hi there looking for some advice! I have moved from ID sim only to ID contract, looking to keep my number and read that I needed to move to a different provider then port back. I have tried to move to 3, I've input the details inc PAC, it comes up with an error message stating technical issues.. any ideas?

1
Tom
iD Mobile Employee
1 month ago
Solomon Oxenham
Civilian
Solomon OxenhamCivilian
posted in Ask a question.

billing issue

I tried to pay my monthly phone bill via the phone service yesterday and it has taken the money out of my bank account but is not allowing me to use the services. I tried to pay it again today and the same issue has happened. So I have payed double my monthly bill and not received any of my service.

1
Tom
iD Mobile Employee
1 month ago
Federica Spinelli
Newbie
Federica SpinelliNewbie
asked in Ask a question.

data from 120gb to 1.5gb

Hello. Why is my data available 1.5 bg when my contract was of 120gb? I have still a alot of roll over data unused from previous month but noww as Plan it say 1.5 gb. Can you please help me out?Thank you

1
Tom
iD Mobile Employee
1 month ago
truthseeker9
Newbie
truthseeker9Newbie
asked in Ask a question.

New 25gb sim only contract

Hi, I’m trying to buy an ID Mobile 30-day rolling sim only plan which I saw on Uswitch: 25gb/£7pm. When it took me to the checkout on the ID Mobile website it says that I will be paying £10 pm after 6 months. Is this a mistake or something as it did not mention this anywhere else?Would I be able to haggle to keep the price at £7 when it reaches 6 months?Thanks in advance  

1
Tom
iD Mobile Employee
1 month ago
Louis Beck
Newbie
Louis BeckNewbie
asked in Ask a question.

I have accidentally ordered 2 upgrades on the same plan, will one of them be cancelled?

I was trying to upgrade from a sim only to an IPhone 15 plan, I thought I’d ordered it this morning but I hadn’t received an email about it, little did I know it had been filtered into spam amongst other emails so I hadn’t seen it. After that I’ve re ordered another thinking I must’ve not gone through with it and that also went to the spam folder, now hoping that one will be cancelled automatically. Can anyone help with what I should do next or do I need to just return the phone when it turns up? Thanks

1
Tom
iD Mobile Employee
1 month ago
Alastair McNaught
Newbie
Alastair McNaughtNewbie
asked in Ask a question.

new sim

I received an email noting that my contract ends on the 10th April. The email offered this as an option: £8/month rolling with 20GB data. However on the app the only options are as seen in the second image. £10/month at least. Any help? 

1
Tom
iD Mobile Employee
1 month ago
S
Newbie
SG65Newbie
asked in Ask a question.

New App changed plan

I've updated the new ID app and my plan is now showing 500 mins and 5000 texts whereas my plan was unlimited mins and texts. 

1
Tom
iD Mobile Employee
1 month ago
Ryszard Molenda
Newbie
Ryszard MolendaNewbie
asked in Ask a question.

Cant download/view invoices

Cant download/view invoices. Both on website and in app. Again same problem as month ago blank screen or time out. How many time we can have the same problem...

1
Tom
iD Mobile Employee
1 month ago
M
Newbie
MidnightxNewbie
asked in Ask a question.

unable to receive text message for new idmobile app registration

Im trying to register for the new app, I was an existing user but it asked me to register again, however on the sms otp section i have requested the code for 10 times at least but no success.

1
Tom
iD Mobile Employee
1 month ago
JMo
Newbie
JMoNewbie
asked in Ask a question.

changing to sim only

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? thanks 

1
Tom
iD Mobile Employee
1 month ago
Blake Pettitt
Newbie
Blake PettittNewbie
posted in Ask a question.

please cancel my contract

I tried cancelling my nanas contract phone that she has barely ever used months ago and i still kept getting charged, so i cancelled the dd and now im being harassed for like £4 she has dementia now and is in a care home. I got her a new phone while she was still independent so she had a panic/help button on the phone she could push for emergencies but it proved ineffective and she needs more help. I dont even know what the phone number was because it was never actually used but please can you cancel it like you was asked to do months ago. Thank you

1
Tom
iD Mobile Employee
1 month ago
K
Newbie
KlumperNewbie
asked in Ask a question.

How many accounts do i need?

How many accounts do I need to access the web, the app and the community forums?

1
Tom
iD Mobile Employee
27 days ago
Davy1888
Newbie
Davy1888Newbie
asked in Ask a question.

disconnection

I want to cancel my disconnection request and start a SIM only contract 

1
Tom
iD Mobile Employee
27 days ago
3
Civilian
321yepocCivilian
asked in Ask a question.

Bill paid but still no service a day later

Please can someone contact me ASAP I need my phone urgently.

1
Tom
iD Mobile Employee
27 days ago
Moonraker1
Newbie
Moonraker1Newbie
asked in Ask a question.

Number Porting

I joined iD mobile yesterday and my existing o2 number is due to port to iD today. Any idea as to when this will happen so I don’t have to carry two phones with me?Secondly I cannot set up my iD mobile app as unavailable which seems to have been going on for 8 days now. When will the app be available? As a new customer I am not very impressed at the moment!

1
Tom
iD Mobile Employee
26 days ago
C
Civilian
CheuleCivilian
asked in Ask a question.

Poor 5ghz Wifi speed

Just got my Moto g84 yesterday. Great timing as the id mobile app isn’t working as I’m sure you all know. Anyway, doing some speed tests I notice the phone cannot do more than 320mbps on the 5ghz wifi band. My old Pixel phones (3 and 6) would do 500+ and 800mbps night and day on my 1ghz connection. My router is homemade, running OPNsense and using a Ubiquiti U6 Pro to do the Wifi duties.

1
Tom
iD Mobile Employee
26 days ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.

billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too. 

1
Tom
iD Mobile Employee
26 days ago
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