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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4912 Topics

S
Civilian
ShazzzzashCivilian
asked in Ask a question.

my Replacement sim card activated, but not working.

My sim stopped working so I thought to get a replacement one. The replacement one has come and I’ve activated over 24 hours ago and it’s still not working!! This has been going on for weeks now and I’m losing business and contact from family as this is my main line. Absolutely appalling service. 

2
Mohammed
iD Mobile Employee
2 years ago
BrotherBruce
Civilian
BrotherBruceCivilian
asked in Ask a question.

Sim wont activate?!

I have recently upgraded my plan and received a new sim to go with it. I inserted it and activated it, over 24hrs later and nothing has happened. I do not have any signal but my dashboard states the plan is active.  I need my phone for work, does someone have an answer?????

2
Mohammed
iD Mobile Employee
2 years ago
Abdullah Afzal
Newbie
Abdullah AfzalNewbie
asked in Ask a question.

I cannot create an account for my sister. Please help.

My sister has recently changed over to iD mobile. I have tried creating an account for her using the number. I have attempted this using her phone - this method did not send the authentication SMS message needed to create the account. I have also tried to create the account over the computer, however this is even more frustrating; either the page endlessly loads after submitting the number and year of birth, or a “Your HTTP is being throttled” message appears.I would like assistance in creating her account especially as she desperately needs to top-up. Thanks

5
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GoodersNewbie
asked in Ask a question.

The PAC code that you provided is invalid

Hello, I’m trying to get help with moving from Idmobile. Idmobile have sent me a PAC code but my new network provider says that the PAC code provided is invalid. How do I get a PAC code that actually works? I can see that I’m not alone in this predicament. Has anyone out there got any useful advice that they can share?  Thanks for listening. 

3
Mohammed
iD Mobile Employee
2 years ago
M
Newbie
miamoo
asked in Ask a question.

app on 2nd device will not recognise my details

I have the app on my phone (dad) but it won’t let me register on my daughters phone.  All details are correct but it says they are not - but I can see them on my device and they 100% are.obviously there is no way of contacting ID and it’s impossible to navigate this community to any speedy effect.any help appreciated.  Thanks

2
dfsauf
Newbie
1 year ago
R
Newbie
ro.na.nNewbie
asked in Ask a question.

Insurance company need proof of purhcase

Hi, I have been asked my my phone insurance to contact my network provider for proof of purchase for a stolen iPhone. The only paperwork I have received from Id mobile is direct debit details however my insurance needs a document from you which contains the following  make model memory size colour IMEI number please can this be sent to me ASAP?  I know this question has been asked before but I also need these documents for my insurance company. Please can someone help? Sincerely, Ronan. 

1
Mohammed
iD Mobile Employee
2 years ago
L
Newbie
les.whittakerNewbie
asked in Ask a question.

Is ID Mobile sim compatable ID Broadband ?

HiI have been using ID mobile unlimited sim in my home router for several months now and have had no issues until this last week, I run a few smart home gadgets and a couple of TVs etc.I was blissfully unaware of the existence of ID Broadband but It appears that I cannot set up my new Aeotec Smart hub because port forwarding is blocked on the ID Mobile networkSo first do I need a new Broadband sim?  and secondly would port forwarding still be blocked wlth a broadband sim.?At the moment I have a rather expensive Aeotec paper weight.Any help much appreciated. 

7
andewhite
Legend
2 years ago
Leannes91
Rookie
Leannes91Rookie
asked in Ask a question.

Replacement sim not working.

Hi, I’ve received my new phone and sim today after upgrading due to losing my phone last weekend. I activated my sim but it’s not working. I had my old sim blocked, can someone tell me if this needs to be unblocked for the new sim to work? If so can someone help me with doing this? Thanks.  

2
Mohammed
iD Mobile Employee
2 years ago
P
Newbie
Pat03Newbie
asked in Ask a question.

unable to pay final bill

I cancelled my ID mobile contract within the cooling off period and returned the handset. In order to cancel all I had to set up ID mobile account to create a PIN number to be able to chat with customer service.  I can see that I have bill of £10.77 outstanding but I have not been able pay it online or using the automated phone service. I have been told there is no other ways to pay, so what do I do now? When I go to Billing with my app or laptop, every time I click on the latest bill, the page throws me back to the login page. When I have used the automated phone service , it doesn’t recognise my ID mobile number and when I choose 9 as advised by the complaints department I still get an automated reply that does not allow me to make a payment !!

4
Rory
Newbie
2 years ago
Dan A
Newbie
Dan ANewbie
asked in Ask a question.

Change sim-only to monthly

I have a relatively recent unlimited minutes/data sim-only contract, rolling monthly. I want to change that to a 24 month contract including handset, for the Pixel 6. I have initially tried to do that by applying for that new (I’ll just switch the number via PAC code and cancel the sim-only, or maybe use it for a family member).However, my credit check is failing for the new contract which seems to be from forum posts because I already have a contract? My credit score / history is excellent, so if it’s that it’d be a bit odd.Should I just cancel my sim-only first?

6
Dan A
Newbie
2 years ago
P
Newbie
Peggysue12Newbie
asked in Ask a question.

someone has set up a fraudulent account in my name.

Someone has set a fraudulent account in my name. How to I contact you to get this cleared up

2
Rory
Newbie
2 years ago
Stephen Ingerson
Civilian
Stephen IngersonCivilian
asked in Ask a question.

password reset is useless

Trying to reset the password on the phone but id mobil app keep say the following "Oops sorry you have used a special character" even though I haven't used any special characters, is there an fault with the app? I have tried passwords with letters, number, caps, a mix of 2 and three of these, different lengths, 8 digits etc.  I have come to the point where I nearly threw it out the window, this is very fraustrating.

1
KieranC
iD Mobile Employee
2 years ago
Amelie Dufour
Newbie
Amelie DufourNewbie
asked in Ask a question.

cant join, credit check rejected

I’ve just been rejected for a monthly contract through carephone warehouse without explanation. I’m working full time, not paying rent, and an excellent credit score I’m surprised if I can’t get it then who can??

2
Amelie Dufour
Newbie
2 years ago
N
Newbie
NdangohNewbie
asked in Ask a question.

Network coverage

I took out a 24 months contract with ID mobile starting in December 2021. It’s seems it was a big mistake. The network is soo bad that all my customers and friends are complaining. 99% of the time, the line is faint, and the call will just end shortly saying “calling fail.” Worst of it, the internet is so bad and I’m having just 1bar on an iPhone 12pro. Because I’m self employed and use my phone on daily bases to keep in touch with my customer I resort in buying a new sim from another provider so as to make important calls. Is there any way I can cancel the contract with ID mobile and return their phone including the sim?Any advised will be greatly appreciated 

9
Dave Tallett
Newbie
2 years ago
Louise Sloan
Civilian
Louise SloanCivilian
asked in Ask a question.

fair usage caps - unlimited data plan within uk not roaming

Hello! I recently moved home and have been considering using my unlimited data plan for internet connection in the place of getting broadband installed. I just needed to check that there is absolutely no fair usage cap and I wish to avoid any additional charges or finding myself without any connection. I will not be roaming at all, simply using it at home, and wifi in other places where available. Any guidance would be hugely appreciated, Thank you! 

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
RebeccaB96Newbie
asked in Ask a question.

transaction number

I need a transaction number to activate my PAC code but threw out receipt where I’d get this number. 

1
Kash
iD Mobile Employee
2 years ago
Olly Bunn
Newbie
Olly BunnNewbie
asked in Ask a question.

why am i being charged 'pro rated line rental'

So I've just upgraded my account and phone, why is it that on my first bill I am being charged almost double what I agreed to pay..Also why can you still not just ring someone from help, beginning to regret staying with the company already. 

3
Rory
Newbie
2 years ago
G
Newbie
GonzoidNewbie
asked in Ask a question.

Got a new sim when i upgraded, not sure if I need to switch sim cards

So essentially my current plan was almost up, so I took another plan out that was the same price but had more data. Last time I done this, they just changed the plan behind the scenes and everything went tickety boo, however this time they sent me out a new SIM card and are imploring me to activate it. I've logged into my app and it looked as if the extra data had already applied itself, and everything was good. The question being, do I need to go through the annoying process of activating this new SIM or can I just leave my existing one in? Everything's been working as usual so far, and I'm afraid that the new SIM will have a new phone number attached, and then I'll have to go through the process of getting my current number back (I've had it for 15 years, back when "orange" were still a provider lol)Thank you guys for any kind help.  

2
G
Newbie
2 years ago
Abhijit Chattopadhyay
Civilian
Abhijit ChattopadhyayCivilian
asked in Ask a question.

Just added £10 3 GB Data extra, but realised that Turkey is not part of Allowance. Please cancel

Just added  £10 3 GB Data extra, but realised that Turkey is not part of Allowance. Please cancel, and send confirmation of cancellation.

1
Kash
iD Mobile Employee
2 years ago
FeatofClay
Civilian
FeatofClayCivilian
asked in Ask a question.

Sending images with a text message

How do I activate the service that will alow me to send images via text messaging?

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
Roosterno1Newbie
asked in Ask a question.

Volte on oneplus ?

Hello,Received my SIM last Tuesday, and obviously a new phone number… and VOLTE was working.The next day I ported my old number over, and VOLTE disappeared Ive tried to sort this with the Mumbai (?) chat folk…. SIX TIMES !  They either dont understand the language, or have no idea what VOLTE is.The last one I chatted to decided a replacement SIM would solve it… this came yesterday, and is now working - but again no VOLTE. My phone is a Oneplus Nord CE ….. I know VOLTE is supported, as a Three SIM shows it - as did the ID sim until i ported my number !!! Any ideas please ?ThanksPaul

10
Rory
Newbie
2 years ago
T
Newbie
Tarique.CruickshankNewbie
asked in Ask a question.

fraudlent contract in my name

Hi IDMOBILE,  I have had a letter in the post saying that I owe £1148 and that this payment has been passed onto my local debt collection company. It is beyond me how I owe you guys so much if I haven’t taken phone out with you guys before. I have been a victim of identity theft. There has now been a default placed on my credit score which is crazy as I haven’t had anything to do with this payment.  As I still live at home my parent didn’t want debt collectors coming to our house, or there being any credit going against the house which is understandable. So in amongst of contacting the the debt company In order for the debt company to not turn up at my front door I was ordered to start a payment plan. I am not taking liability for the payment I just didn’t want confusion down the line. Who can I speak to get a refund and the default you guys placed on my account off.  I’m unsure what to do as I can’t get through to anyone. This default isn’t my fault, I haven’t taken out a new phone wi

1
Kash
iD Mobile Employee
2 years ago
J
Newbie
jnicola287Newbie
asked in Ask a question.

being charged for a sim that I never received

Hello, a few months back, I purchased a sim only plan but after waiting a few months for the sim to arrive, it never did. After being charged £7 per month, I decided to cut my losses and move to another provider so I cancelled the direct debit to ID mobile with my bank. However, because the sim never arrived, I was not able to set up an account as my number was not linked to the sim so how do I cancel my plan with ID mobile while having proof of the plan but without having an account??  

1
Kash
iD Mobile Employee
2 years ago
K
Newbie
kevin.singletonNewbie
asked in Ask a question.

Fraudulent Account

My son has receive a debt collector’s letter to recover an outstanding balance on behalf of ID Mobile but he does not have an account with you . I have reported to Action Fraud and have a crime reference. Please contact me directly to arrange cancellation of the charge. 

1
Kash
iD Mobile Employee
2 years ago
L
Newbie
Louise Gillespie
asked in Ask a question.

declined order but nothing wrong with credit score

My husband was declined his order and they said it may be in my name by mistake... which I didn't think it was but still I checked and they said to reorder so I did and it was declined which was upsetting because we have a good credit score and have always had a good credit score. I checked again and his score was again excellent. He only wanted to change networks... we have three mobiles in the house mine and our two sons, he liked our phones and the network so thought it would be good to be all under the same network. ... got that wrong didn't we.... I would like to know what it is that has caused the decline as it causes distress. 

1
andewhite
Legend
2 years ago
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