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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5006 Topics

A
Newbie
acukNewbie
asked in Ask a question.

ID Mobile Pay as you go sim, 4G or 5G?

Does anyone use an ID Mobile Pay As You Go sim? Can you confirm if you have access to a 5G signal or are Pay As You Go restricted to 4G signal only?Customer services say they're 5G but according to the ID mobile own website and Currys, ID Mobile Pay As You Go is only 4G?

3
WelshPaul
Legend
2 years ago
K
Newbie
Katrina_CNewbie
asked in Ask a question.

Refer a Friend February 2022

HiThe refer a friend page is still live (https://www.idmobile.co.uk/refer-a-friend), but terms and conditions say it expired in January 2022.Can somebody at ID confirm if Refer a Friend is still active please?Thanks

4
Rory
Newbie
2 years ago
L
Newbie
louise.cw
asked in Ask a question.

Can't log in to app or website

I’ve tried logging in to the app (on Android) and the website, but both keep timing out. The app gives me a message saying ‘Oops, that action couldn’t be completed’ and the website just returns to the login screen. I know I have put in the correct details - is anyone else having this problem?

2
L
Newbie
2 years ago
K
Newbie
kai_wandersNewbie
asked in Ask a question.

Is there a time limit on upgrading?

I'm coming up to the end of my contract so would be able to upgrade soon, but want to keep this phone for a while on my existing plan before I upgrade - is there any limit on how long I can keep doing that? So if I keep this phone for another few months, would I still be able to upgrade, or would it have to count as a new plan by then? (sorry if this is a really stupid question or has been asked before, I couldn't find anything on a quick search) 

1
WelshPaul
Legend
2 years ago
Ellie Williams
Newbie
Ellie WilliamsNewbie
asked in Ask a question.

Cancelled plan but wanting to stay

Hi, i cancelled my plan however i want to stay with ID mobile without buying a new phone, what do i do

1
Kash
iD Mobile Employee
2 years ago
Jess Smith
Newbie
Jess SmithNewbie
asked in Ask a question.

partner cant get in to account

My partner has not paid his bill for a while as he has been in hospital trying to contact you to sort paying bill .. any one have a contact number to ring 

1
WelshPaul
Legend
2 years ago
J
Civilian
jessicahughesCivilian
asked in Ask a question.

unblock sim

.

1
Rory
Newbie
2 years ago
Vicki Lindley
Newbie
Vicki LindleyNewbie
asked in Ask a question.

cant log in

I have been trying all evening to log in to my account and it just doesn’t work. App, mobile browser, iPad, laptop, nothing works. The iD home page opens up quickly and as soon as I enter my details to log in (or sometimes even the login page) it just stalls and times out it says action can’t be completed.  i need to activate my new sim so this is really really frustrating. Is there an issue with Id? This happened a few days ago too when I wanted to upgrade but on laptop it worked, app and phone browser didn’t. Before this I hadn’t logged in for aaaages so don’t know if this is a new issue??

2
Rory
Newbie
2 years ago
S
Newbie
ShariputraNewbie
asked in Ask a question.

Third party arrangement on behalf of friend who has disability

My friend who has a disability and lives in a nursing home has no network service after a new SIM card was put into her phone. A member of staff did this for her as I was not allowed to visit her as the home is currently in a lockdown. My friend relies very much on her phone and I need to try and sort this out for her. How do I go about gaining the authority to talk to someone on her behalf? I don’t have Power of Attorney for her, but she is unable to use the internet and emails related to her account come to my address. 

2
S
Newbie
2 years ago
Lorelie21
Newbie
Lorelie21Newbie
asked in Ask a question.

Calls to voicemail failing

I have missed a couple of calls and been notified that I have 2 voicemails. However when I call my voicemail, the call won’t connect and fails. It does the same when I dial 123. How can I access my voicemail? 

4
Mohammed
iD Mobile Employee
2 years ago
M
Civilian
MartinMiragoliCivilian
asked in Ask a question.

Getting a replacement SIM

I need a replacement SIM urgently, but Currys in Glasgow are all permanently closed and can’t chat with your bot. 

2
Mohammed
iD Mobile Employee
2 years ago
S
Civilian
SharlotMiddlehurstCivilian
asked in Ask a question.

how can I find out my transaction number?

Hi. I do not have my receipt so I do not have my transaction number. How can I find it ?   

1
Mohammed
iD Mobile Employee
2 years ago
basilandchives
Newbie
basilandchivesNewbie
asked in Ask a question.

Not registerd on network

I have just upgraded my phone. arrived today but i get a “not registered on network” message whenever i try to make calls or text etc. No one is picking up phone..please someone help asap

3
Mohammed
iD Mobile Employee
2 years ago
T
Civilian
tjh_84Civilian
asked in Ask a question.

New to ID. Sim activated but old number not ported correctly

Hi.I raised a request online, on Saturday, to port my old number over to my new sim. The old sim stopped working this morning, but the new sim, although working, is still using the new number in iMessage etc. I have tried the suggestions on related community posts, to no avail. The iphone simply won’t allow me to change the number as suggested, nor will it validate it. This suggests an issue with the process of porting my old number over. Could someone from Id please look into this issue for me? Regards,Travis

9
andewhite
Legend
2 years ago
Sarah O
Newbie
Sarah ONewbie
asked in Ask a question.

Can’t send sms

I’ve been with ID mobile just over a month now and don’t seem to be able to send sms. I can receive them, but not reply.  Does anyone know how I can fix this?  thanks!

2
Mohammed
iD Mobile Employee
2 years ago
Vicky Holt
Newbie
Vicky HoltNewbie
asked in Ask a question.

sim card not working

I have just moved to ID on a sim only deal. I have 2 phones and 2 sims. one sim is ok but mine isnt able to connect for some reason so I can only use wifi. I have tried the following:Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. 

2
Mohammed
iD Mobile Employee
2 years ago
F
Newbie
FlexeingNewbie
asked in Ask a question.

mobile data is not working

Over the last few days my mobile data has stopped working. I have no access to internet etc unless connected to WiFi. I have unlimited data account and signal seems fine.

10
Mohammed
iD Mobile Employee
2 years ago
M
Newbie
MargyDNewbie
asked in Ask a question.

EU Roaming charges

After 23 May 2022, 3 the network you piggy back on, will introduce roaming charges. Will ID be stopping free EU roaming at that time, forcing me to move to Virgin? 

2
Mohammed
iD Mobile Employee
2 years ago
F
Newbie
fatfaziNewbie
asked in Ask a question.

new phone contract not working?

I ordered a new contract, I received the phone and sim yesterday ,the sim isn’t working, what can I do?  Check your coverage      Tested     OKcompatible handset         Tested     OK Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode. Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. Try the SIM card in another 'iD compatible handset', and test the connection in a few locations to see if the SIM connects. If you don’t experience any issues with the other handset, your original phone may be at fault.                                                          Tested 

5
Mohammed
iD Mobile Employee
2 years ago
S
Civilian
ShazzzzashCivilian
asked in Ask a question.

my Replacement sim card activated, but not working.

My sim stopped working so I thought to get a replacement one. The replacement one has come and I’ve activated over 24 hours ago and it’s still not working!! This has been going on for weeks now and I’m losing business and contact from family as this is my main line. Absolutely appalling service. 

2
Mohammed
iD Mobile Employee
2 years ago
BrotherBruce
Civilian
BrotherBruceCivilian
asked in Ask a question.

Sim wont activate?!

I have recently upgraded my plan and received a new sim to go with it. I inserted it and activated it, over 24hrs later and nothing has happened. I do not have any signal but my dashboard states the plan is active.  I need my phone for work, does someone have an answer?????

2
Mohammed
iD Mobile Employee
2 years ago
Abdullah Afzal
Newbie
Abdullah AfzalNewbie
asked in Ask a question.

I cannot create an account for my sister. Please help.

My sister has recently changed over to iD mobile. I have tried creating an account for her using the number. I have attempted this using her phone - this method did not send the authentication SMS message needed to create the account. I have also tried to create the account over the computer, however this is even more frustrating; either the page endlessly loads after submitting the number and year of birth, or a “Your HTTP is being throttled” message appears.I would like assistance in creating her account especially as she desperately needs to top-up. Thanks

5
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GoodersNewbie
asked in Ask a question.

The PAC code that you provided is invalid

Hello, I’m trying to get help with moving from Idmobile. Idmobile have sent me a PAC code but my new network provider says that the PAC code provided is invalid. How do I get a PAC code that actually works? I can see that I’m not alone in this predicament. Has anyone out there got any useful advice that they can share?  Thanks for listening. 

3
Mohammed
iD Mobile Employee
2 years ago
M
Newbie
miamoo
asked in Ask a question.

app on 2nd device will not recognise my details

I have the app on my phone (dad) but it won’t let me register on my daughters phone.  All details are correct but it says they are not - but I can see them on my device and they 100% are.obviously there is no way of contacting ID and it’s impossible to navigate this community to any speedy effect.any help appreciated.  Thanks

2
dfsauf
Newbie
1 year ago
R
Newbie
ro.na.nNewbie
asked in Ask a question.

Insurance company need proof of purhcase

Hi, I have been asked my my phone insurance to contact my network provider for proof of purchase for a stolen iPhone. The only paperwork I have received from Id mobile is direct debit details however my insurance needs a document from you which contains the following  make model memory size colour IMEI number please can this be sent to me ASAP?  I know this question has been asked before but I also need these documents for my insurance company. Please can someone help? Sincerely, Ronan. 

1
Mohammed
iD Mobile Employee
2 years ago
Terms & Conditions