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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5009 Topics

Tom Rance
Newbie
Tom RanceNewbie
asked in Ask a question.

sim not working

I received my sim and phone yesterday, all was working, not working now. Have done everything the page suggests, turn off clean and reinsert etc.  Please advise

1
Lauren
iD Mobile Employee
1 month ago
Vicky Bradbury
Newbie
Vicky BradburyNewbie
posted in Ask a question.

overpaid

Im on benifits cant contact anyone i need help with a bill refund i paid twice

2
Lauren
iD Mobile Employee
24 days ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Ask a question.

iD Community response emails

Not a problem, just an observation.Every time I get a response to a subscribed thread, the email alert always starts with, “Good news!  Gillarms has commented on your topic...”.  The subject is always tailored, “Someone’s replied on your topic…”To be picky, the topics aren’t even mine but at least I get the email nudge 😀 But anyone else getting the same?  I only noticed the other day.Gillarms is a busy fellow! 🤣Jonty.

1
Nikhil P
Superhero
1 month ago
Nickoscfc
Civilian
NickoscfcCivilian
asked in Ask a question.

unable to activate replacement sim

I lost my device and ordered a replacement sim.  When I try to activate the replacement sim, it asks me to log into my account.  When I try to log into the account it sends a code to my phone number that isnt activate so I am unable to log into activate!

0
Nickoscfc
Civilian
2 days ago
Abby Burgess
Newbie
Abby BurgessNewbie
asked in Ask a question.

Texts and calls

My plan is for unlimited texts and minutes, but it is now saying i’ve used all my allowance. How is this possible?

1
Kash
iD Mobile Employee
1 month ago
pocketrocket22
Newbie
pocketrocket22Newbie
asked in Ask a question.

Help - Service / SIM not working!

HiCan anyone help with this?I’ve put I a new SIM (they sent another one to try) but I still have no service on my phone ;/.   Could it be because I have something called an  E SIM also on my phone? No ideas why the new SIM has not worked… in an apple 15. thanks

1
Kash
iD Mobile Employee
1 month ago
E
Newbie
ElliejaggardNewbie
asked in Ask a question.

new customer

I’ve just joined ID today, I went to call someone but it is saying that I’m over my cap? I’ve got unlimited everything and so am very confused. Any help would be appreciated:)

1
Tom
iD Mobile Employee
1 month ago
B
Civilian
behappyCivilian
asked in Ask a question.

Bill cap not available on website version?

I would like to cap my spent after being stung for some calls while in Switzerland. The help seems to indicate “Settings” on the plan web page. I looked at all option but cannot find it or where to do it. Any idea?

1
B
Civilian
25 days ago
Niki Reid
Newbie
Niki ReidNewbie
asked in Ask a question.

Samsung Galaxy buds2

Hello everyoneI received my new phone on 22nd Feb 2024 and redeemed the offer.for.my Galaxy Buds2. Its been over a month now and I'm still waiting for them. Has anyine had the same problem ir can anyone tell me roughly how long it has taken them to get theirsRegards Niki

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
ajj001Newbie
asked in Ask a question.

Same phone, same allowances but two different prices

I am looking to do an upgrade from a SIM only deal to an iPhone SE 3rd gen, 128GB with unlimited data, minutes and texts but I get two deals. One at £25.99 and one at £28.99. Both are 24 months, both are £9 upfront. I can’ see any difference to explain the £3/month difference

0
A
Newbie
1 day ago
J
Civilian
James KiernanCivilian
asked in Ask a question.

phone plan

Hi Therei took out a 12 month sim plan however, it showing that it will expire in 12 days. 

2
Kash
iD Mobile Employee
1 month ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi. 

2
Kash
iD Mobile Employee
1 month ago
F
Newbie
febinjohny7Newbie
posted in Ask a question.

carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)

Why Its like that carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)Why Its like that

1
Tyler
iD Mobile Employee
5 days ago
B
Civilian
Bored22Civilian
asked in Ask a question.

transfer number from O2

I've entered all the info correctly on the switch page and I'm just getting a popup saying I can't switch numbers between the same network. What's going on, I need to do this ASAP 

1
andewhite
Legend
7 hours ago
A
Newbie
Andi.Newbie
asked in Ask a question.

paid my bill but no services

Paid my bill but still saying I owe plus I paid over what my arrears was

1
Kash
iD Mobile Employee
1 year ago
Paul Collard
Civilian
Paul CollardCivilian
asked in Ask a question.

Paul

Can't call or text 

1
Tom
iD Mobile Employee
1 year ago
S
Rookie
Stan WattRookie
asked in Ask a question.

SIM only change/dead links

I'm trying to change to a SIM-only plan but most links give me this - 'The requested URL was rejected. Please consult with your administrator.Your support ID is 6388834088610561826'How do I fix the links and get a SIM only deal?Cheers Stan

2
Tom
iD Mobile Employee
1 year ago
Zsolt Dely
Newbie
Zsolt DelyNewbie
asked in Ask a question.

mr Zsolt Dely

Why my unlimited minutes doesn’t work abroad? Please?

1
Kash
iD Mobile Employee
2 years ago
Oliwia Kluczynska
Newbie
Oliwia KluczynskaNewbie
posted in Ask a question.

email

Hi, I contacted you because I put wrong email.  

1
Tom
iD Mobile Employee
1 year ago
J
Newbie
John.rNewbie
asked in Ask a question.

cancel disconnection

My disconnection is processing but icant contact anyone to stop it and stay with I'd meantime live chat isn't loading I have tried 7777 but I cant find how to on the menu 

1
Tom
iD Mobile Employee
1 year ago
Rachel110660
Newbie
Rachel110660Newbie
asked in Ask a question.

help

Hi, I purchased a new plan but am struggling to get my old number on to my new sim. Both are id mobile numbers. What do i need to do? ThanksRachel

1
Rory
Newbie
2 years ago
Rio Sparrow
Newbie
Rio SparrowNewbie
asked in Ask a question.

paid for bill twice

Paid for my bill twice and would like a refund 

1
Rory
Newbie
1 year ago
C
Newbie
Carl NolanNewbie
asked in Ask a question.

wrong number

Not on every call or every text the number from the sim on the new phone shows. I transferred my old number.Also, I can't donate to any charities even with a £30 cap

1
Tom
iD Mobile Employee
1 year ago
I
Newbie
Ionut702Newbie
asked in Ask a question.

proof

I need proof of usage and proof of barring and a replacement sim .

1
Kash
iD Mobile Employee
1 year ago
D
Newbie
dsavie190689Newbie
asked in Ask a question.

refund

I've been chasing the 100 pound I spend on a head set but returned next day delivery I've left emails , chats on here and no reply the phone was signed next day wayyyyy within cool down period 2 days and was back by the 3rd I'm due refund off 98 pound , tracking bh721913665gb they can't deny it but have not replied to nothing ! 

2
Rory
Newbie
2 years ago
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