Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

Our 3G switch off has begun.

1 year ago

Community
Getting Started.
Ask a question.

Ask a question.

Not sure where to ask your question? Ask it here!

5,007 Topics
19,088 Replies

When you subscribe we will email you when there is a new topic in this category

iD Mobile

started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

5
45

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

5
245

5007 Topics

Most replies

Recent feedback. Most views Newest first

CarterNewbie

asked in Ask a question.

apple tv

Can i get the apple tv offer without the email? Or can i get a new email?

elly123Civilian

asked in Ask a question.

bill

Why am I been charged 2 months bill this month

Julian ParryNewbie

asked in Ask a question.

Sim Sent in Error

I was sent an additional SIM card in error I have explained at length the mistake via live chat yet you are still trying to collect the Direct debit which is cancelledIf you need copies of the conversations held I have transcripts I can send You may also want to consider the terms of the Direct Debit Guarantee “If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society”I look forward to your reply

asked in Ask a question.

Restricting calls

I can no longer call my bank, my oncologist, the hospital or a local taxi firm as id mobile now think they are all premium rate numbers?! Help!!

Jonty SoperNovice

asked in Ask a question.

iD Community response emails

Not a problem, just an observation.Every time I get a response to a subscribed thread, the email alert always starts with, “Good news! Gillarms has commented on your topic...”. The subject is always tailored, “Someone’s replied on your topic…”To be picky, the topics aren’t even mine but at least I get the email nudge 😀 But anyone else getting the same? I only noticed the other day.Gillarms is a busy fellow! 🤣Jonty.

Abby StephensonNewbie

posted in Ask a question.

Issue with SIM

There seems to be an issue with my sim card I think. On phone calls my line drops and people on the other end cannot hear me, when people try calling me it says my phone is engaged all the time when it isn’t being used, and my text messages aren’t sending right away. I can send messages at 11AM and people wont get them till around half 1.

Whitney ScrivenerNewbie

posted in Ask a question.

still being charged

When I ended my contract in December I used both my pac code and phoned I.D to ensure the contract had been cancelled however this month I have been charged almost £40

Danwillz183Newbie

posted in Ask a question.

ID Mobile experience

Dealing with mobile contracts can be a hassle, especially if you're met with unhelpful customer service. A recent experience with iD Mobile left me feeling frustrated and disappointed. After taking out a sim only contract direct through ID Mobile website, I found a better deal which again directs you to take out via ID Mobile website direct. I called to see if they could just change my package to the one I saw but was told I couldn't, Instead I was advised to cancel my current contract and re-take the deal. Ironically the advisor on webchat who cancelled my original offer sent me the link to take the new one up and said yes it will go through she even asked for my order reference number which I provided, However, I failed the credit check. It's hard to make sense of it all, especially since the new deal was the exact same price as my previous one. I have now asked them to reconnect my previous deal with the hope this happens in 24-48 hours as promised but I have zero faith in this!

asked in Ask a question.

Lost phone ,cannot connect number to account

My dad recently lost his phone and has tried to get a replacement sim with no luck. We have tried to set up an online account which he now has but cant add his number as it tries to text it and we don’t have access. is there any other way to connect his number to the account,

asked in Ask a question.

Unable to access my account or live chat for 7 days

Can anyone explain to me what is happening please? I can’t access my account or live chat. Been 7 days now. I get email reminders telling me my contract is nearly up but the links to the id website don’t load. I’ve tried incognito browsing but still can’t get anywhere.Thanks

David OshiyokuNewbie

asked in Ask a question.

michelle baker

Hi I paid my outstanding bill earlier and my service is still restricted

asked in Ask a question.

Direct debit transfer

I have been paying for my daughter’s plan, but she is now going to take the financial responsibility on herself as she is earning money. I have tried to do this through my id mobile account, using her bank details (in her name), but it won’t let me (perhaps because the bank account is obviously in her name, but the phone account in mine). Everytime I try it says’ Oops, something went wrong’, without telling me what. So how do I do it?

ElliejaggardNewbie

asked in Ask a question.

new customer

I’ve just joined ID today, I went to call someone but it is saying that I’m over my cap? I’ve got unlimited everything and so am very confused. Any help would be appreciated:)

JagosPhoneCivilian

asked in Ask a question.

Having difficulty claiming the voucher for Refer a Friend

Hi 👋 I would be grateful for some help. I have gone through all the right steps on the Refer a Friend scheme (the one where we both receive £30 curry’s voucher) but I am having trouble:a - finding the account number that I have to submit to claim the reward b - when I try to click the link in the email iD sent, it just takes me back to the original Refer a Friend sign up page and I’m just going round in circles.Please could a member of the iD team message me with how to sort this out. Also, I’ve been trying to sort this for many days but the iD website and app have been ‘unavailable due to technical issues’ - I hope I’m not out of time as that would feel unfair!

Dannii CarterNewbie

posted in Ask a question.

PLEASE PLEASE CONTACT ME TO CANCEL MY CONTRACT!

Please I am begging for someone to get in contact with me to cancel my sons contract.I am now getting threatening letters and now affecting my credit score and paying for a phone that we no longer use!!!! This has cost me a fortune.I cannot speak to a single person and cannot do this online!I would like someone to call me asap and cancel this mobile - this has been going on since last year!It is having a massive impact on my finances!

MartychrisRookie

asked in Ask a question.

Account access

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

Jay CookseyNewbie

asked in Ask a question.

proof of purchase and usage for insurance claim

Proof of purchase including IMEI number and also proof of usage required for insurance claim please.

Germans SailersNewbie

asked in Ask a question.

services

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

asked in Ask a question.

Amazon or Currys gift card

When and how do I get the gift card that I am due?

Susie LuptonNewbie

asked in Ask a question.

bill cap

I m getting oops when I try and access my bill cap which I need to change quickly

Jonathan WoodffsNewbie

posted in Ask a question.

old number is missing

Hello. My phone is only working on the new number. I can’t receive calls or texts from anyone who doesn’t know my new number. I have sent a pac code etc. what do I do to get my old number please?

321yepocCivilian

asked in Ask a question.

Bill paid but still no service a day later

Please can someone contact me ASAP I need my phone urgently.

Moonraker1Newbie

asked in Ask a question.

Number Porting

I joined iD mobile yesterday and my existing o2 number is due to port to iD today. Any idea as to when this will happen so I don’t have to carry two phones with me?Secondly I cannot set up my iD mobile app as unavailable which seems to have been going on for 8 days now. When will the app be available? As a new customer I am not very impressed at the moment!

CheuleCivilian

asked in Ask a question.

Poor 5ghz Wifi speed

Just got my Moto g84 yesterday. Great timing as the id mobile app isn’t working as I’m sure you all know. Anyway, doing some speed tests I notice the phone cannot do more than 320mbps on the 5ghz wifi band. My old Pixel phones (3 and 6) would do 500+ and 800mbps night and day on my 1ghz connection. My router is homemade, running OPNsense and using a Ubiquiti U6 Pro to do the Wifi duties.

EmileeKendallNewbie

asked in Ask a question.

billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too.

1
...
192
193
194
195
196
197
198
...
201

Page 195 / 201

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK