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  • 4,902 Topics
  • 18,605 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4902 Topics

K
Newbie
KokodiNewbie
asked in Ask a question.

Cant enter full address on bill

Hi,I wanted to update my billing address, however I can only enter the auto-generated address and not the full address as it says I cannot enter more than 33 characters.  Can you please enter the full correct address for my next bill please?  Thank you. 

3
Kash
iD Mobile Employee
8 months ago
Amy Little
Newbie
Amy LittleNewbie
posted in Ask a question.

payments

How can I speak to someone on phone and not a bot 

1
Tom
iD Mobile Employee
4 months ago
Donna McDonald
Civilian
Donna McDonaldCivilian
asked in Ask a question.

HELP!!! PLEASE!!! I have accidently set up a new account and my number is changing I need by number back

HELP please! My contract has ended and two days ago I transferred to ID Mobile PAYG from my ID Mobile contract. I read I could keep my number. Turns out I can’t… the change is in transition so I have asked on the HL for them to claw my old number back and cancel the PAYG but TWICE the agent has cut me off. I am sooo frustrated. I can’t lose my number yet the agent said it is no longer on their systems. I know it can be clawed back by ID mobile but how to speak to someone and get some actual help!!

1
Tom
iD Mobile Employee
4 months ago
Nasir Adam
Newbie
Nasir AdamNewbie
posted in Ask a question.

lost

I didn't receive my order yet was went wrong address 

1
Tom
iD Mobile Employee
10 months ago
B
Newbie
Beckie1989Newbie
posted in Ask a question.

being chargerd twice

Hi I am being charged twice for the last two months. I would like a refund please 

1
Kash
iD Mobile Employee
2 months ago
Estera Berdzik
Civilian
Estera BerdzikCivilian
posted in Ask a question.

issues with registration

H

1
Tom
iD Mobile Employee
4 months ago
F
Newbie
Farooq ShahNewbie
asked in Ask a question.

Identity Thef

I have received a letter from ID mobile that I have open an account. But I have never had an account with ID. I have been victim of Identity theft and would like to immediately close this account down. I can find no method of contacting ID mobile. So any one from the team please can contact me so I can give further details about the letter received. 

1
Kash
iD Mobile Employee
8 months ago
RH Dave
Newbie
RH DaveNewbie
asked in Ask a question.

Incorrect Data Allowance

Why has my data allowance gone down from 40gb to 20gb? 

1
Tom
iD Mobile Employee
2 months ago
Olaf Gadkiewicz
Newbie
Olaf GadkiewiczNewbie
asked in Ask a question.

Poor coverage

Hello. I'd like to know why there is such poor coverage. Sometimes I can't send a text message

1
Kash
iD Mobile Employee
4 months ago
K
Newbie
KlumperNewbie
asked in Ask a question.

How many accounts do i need?

How many accounts do I need to access the web, the app and the community forums?

1
Tom
iD Mobile Employee
26 days ago
N
Civilian
NeilWCivilian
posted in Ask a question.

new account

Hi. When will I be activated 

2
Kash
iD Mobile Employee
9 months ago
Becca Rowland
Civilian
Becca RowlandCivilian
posted in Ask a question.

upgrading

I have tried to upgrade its not letting me 

1
Tom
iD Mobile Employee
4 months ago
Djrob Coxhead
Newbie
Djrob CoxheadNewbie
asked in Ask a question.

ask a question

I can't remove adult content  

1
Kash
iD Mobile Employee
12 days ago
1
Newbie
13arnoldNewbie
asked in Ask a question.

outgoing calls and incoming calls not working.

Can't make outgoing calls or recieve incoming calls.Can recieve SMS messages but can't send SMS messages.Can use 4g to access apps such as social media or Web browsers.I have a Samsung Galaxy S20 FE.Can anyone please help?

0
1
Newbie
1 day ago
Sam Murden
Newbie
Sam MurdenNewbie
posted in Ask a question.

bill

Due to a recent unemployment, I have been without pay since January 15th. My next pay date is this coming Friday. Can I please make my payment on this date and have my services back ASAP? 

1
Lauren
iD Mobile Employee
1 month ago
S
Newbie
Stokie10Newbie
asked in Ask a question.

i need a puk code

I had 2 sims for 2 phones.I need a puk code for the other SIM card 

1
Mohammed
iD Mobile Employee
1 year ago
Andrew Lee
Newbie
Andrew LeeNewbie
posted in Ask a question.

entered wron

I entered the wrong email address when ordering my sim. I can’t register the new sim. 

1
Kash
iD Mobile Employee
9 months ago
Carole Bartlett New
Newbie
Carole Bartlett NewNewbie
asked in Ask a question.

Carole

I ordered my phone on Saturday. Had emails with invoice and contract but no handset or notification of delivery. I would like to cancel my contract as I am in the cooling off period and as I have not received my handset I would like a refund on the cost . 

1
Tom
iD Mobile Employee
1 year ago
Boovy22
Newbie
Boovy22Newbie
posted in Ask a question.

help

I paid my bill 2 days ago but cant make calls

1
Tom
iD Mobile Employee
10 months ago
M
Newbie
Mike keegNewbie
posted in Ask a question.

My number has been replaced with the temporary number?

I have data, minutes and unlimited text. I pay the original plan at £3.99/month. Which all still works. I get rollover data too. Its just the number has changed to the original number they give you before I had it changed with the pac code which is the number all my contacts have of me. Why have I lost the number.

1
Mohammed
iD Mobile Employee
10 months ago
J
Civilian
JessicadegnanCivilian
posted in Ask a question.

order

Hi I order a phone yday and I still haven't resived a email of comfermation

1
Kash
iD Mobile Employee
9 months ago
R
Newbie
RaikorajaNewbie
asked in Ask a question.

RAIKORAJA

My new SIM order has not yet arrived, it has been a week since I order it. Can someone check the order please?

1
Tom
iD Mobile Employee
11 months ago
G
Newbie
Galactic69Newbie
asked in Ask a question.

Galaxy a02 stock?

Any idea when the Galaxy a02 will be in stock? I'm due an upgrade.

1
Rory
Newbie
2 years ago
R
Newbie
RaikorajaNewbie
posted in Ask a question.

SIM

Order number: [REDACTED] not found by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

1
Tom
iD Mobile Employee
11 months ago
C
Newbie
carlasINewbie
asked in Ask a question.

RPEOIHEOI

NHMLKTHLKFGNHLKGFHNGKLFHLNGFN

1
Kash
iD Mobile Employee
9 months ago
Terms & Conditions
Why iD Mobile?