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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4906 Topics

T
Civilian
TheNathanielCivilian
asked in Ask a question.

Is there a way to see the RAM/Bit type specifications of the phones?

I want to get a phone under contract but I specifically want a phone that’s a 64 bit version (since it’s required for a number of apps on the appstore), but unfortunately I can’t find anything in the site that shows these specifics. Is there a way to see this or is it possible to be recommended some phones that have this requirement.

1
andewhite
Legend
2 years ago
R
Newbie
Roosterno1Newbie
asked in Ask a question.

Volte on oneplus ?

Hello,Received my SIM last Tuesday, and obviously a new phone number… and VOLTE was working.The next day I ported my old number over, and VOLTE disappeared Ive tried to sort this with the Mumbai (?) chat folk…. SIX TIMES !  They either dont understand the language, or have no idea what VOLTE is.The last one I chatted to decided a replacement SIM would solve it… this came yesterday, and is now working - but again no VOLTE. My phone is a Oneplus Nord CE ….. I know VOLTE is supported, as a Three SIM shows it - as did the ID sim until i ported my number !!! Any ideas please ?ThanksPaul

10
Rory
Newbie
2 years ago
J
Civilian
jessicahughesCivilian
asked in Ask a question.

unblock sim

.

1
Rory
Newbie
2 years ago
Vicki Lindley
Newbie
Vicki LindleyNewbie
asked in Ask a question.

cant log in

I have been trying all evening to log in to my account and it just doesn’t work. App, mobile browser, iPad, laptop, nothing works. The iD home page opens up quickly and as soon as I enter my details to log in (or sometimes even the login page) it just stalls and times out it says action can’t be completed.  i need to activate my new sim so this is really really frustrating. Is there an issue with Id? This happened a few days ago too when I wanted to upgrade but on laptop it worked, app and phone browser didn’t. Before this I hadn’t logged in for aaaages so don’t know if this is a new issue??

2
Rory
Newbie
2 years ago
N
Civilian
Nickie58Civilian
asked in Ask a question.

On holiday in Cuba

Hi I have a work phone and need to be in contact with the office but I have just changed to ID Mobile and it isn’t offering me any charge options for data or phone. I switched the roaming on and it immediately charged me £25.00 fir about 2 minutes of data can anyone help?

1
andewhite
Legend
2 years ago
K
Newbie
kneeknackNewbie
asked in Ask a question.

deferred number transfer

I’ve just signed up to an iD mobile monthly contract and await my new SIM…My question is, can I defer the transfer of my existing number?ie. can I use the new number from ID for a couple of weeks and then - assuming I’m happy with it - get a PAC code from my old provider and transfer the number to ID?

1
andewhite
Legend
2 years ago
C
Civilian
caitmusicCivilian
asked in Ask a question.

New phones/SIMs not working/activated?

Hello, I have just joined ID. I collected the phones yesterday from Curry’s. I have two iphone 13 with new SIM/phone numbers. We followed instructions. Inserted SIM cards. Phones switch on but there is no phone number displayed? No signal at all and we drove all around the area to check. Do we need to take any extra steps to activate the SIMs? We don’t even know what our new telephone numbers are? Please help? 

1
andewhite
Legend
2 years ago
S
Newbie
ShearssNewbie
asked in Ask a question.

sim unlock pin

Hi, my phone is getting repaired and I would like to use a spare phone while I wait to get my phone back. However when I put the sim in the phone it is asking for a sim unlock pin. Can you please help with this.Kind Regards

2
S
Newbie
2 years ago
Ant Aiken
Civilian
Ant AikenCivilian
asked in Ask a question.

full 4g no Internet

According to your map I should have full 4g coverage in my area.Infact I do. But the 4g isn't thr problem. The connection is sound, but there's no data being transferred.  My laptop is telling me there's no connection and my phone apps are kicking me off for no data. It's not "slow" it's just, non existing. My old Vodafone sim wad good enough for streaming video, gaming and video calling all at once.Today, I can't even send a Facebook message, YouTube stopped 10 minutes ago and none of my games load. Galaxy s21 ultra btw. Still waiting to see this mysterious 5g being advertised. And I travel from Boston to Perth every weekend. Still yet to see a single 5g signal.

3
andewhite
Legend
2 years ago
Kyle Stevens
Civilian
Kyle StevensCivilian
asked in Ask a question.

Why has my bill changed after 1 month?

I joined ID in December, my bill was meant to £37.99, which it was in January.Just received my February bill and it's now £44.24, why has it gone up after 1 month?I incurred no charges, I had at leaat 15GB data rollover, unlimited minutes and unlimited texts, so how have I got an extra £6.25 added to my bill?

1
WelshPaul
Legend
2 years ago
L
Newbie
louise.cw
asked in Ask a question.

Can't log in to app or website

I’ve tried logging in to the app (on Android) and the website, but both keep timing out. The app gives me a message saying ‘Oops, that action couldn’t be completed’ and the website just returns to the login screen. I know I have put in the correct details - is anyone else having this problem?

2
L
Newbie
2 years ago
T
Civilian
TomusTaylorCivilian
asked in Ask a question.

Phone stolen/lost and need to block it but cant access my accounts or create an account

Hello I’ve lost my phone and want to block the sim so it cant be used however I cant get into any of my ID mobile accounts and it wont let me request a password change or anything,  thanksTom

1
WelshPaul
Legend
2 years ago
S
Civilian
SharlotMiddlehurstCivilian
asked in Ask a question.

how can I find out my transaction number?

Hi. I do not have my receipt so I do not have my transaction number. How can I find it ?   

1
Mohammed
iD Mobile Employee
2 years ago
M
Civilian
MartinMiragoliCivilian
asked in Ask a question.

Getting a replacement SIM

I need a replacement SIM urgently, but Currys in Glasgow are all permanently closed and can’t chat with your bot. 

2
Mohammed
iD Mobile Employee
2 years ago
Lorelie21
Newbie
Lorelie21Newbie
asked in Ask a question.

Calls to voicemail failing

I have missed a couple of calls and been notified that I have 2 voicemails. However when I call my voicemail, the call won’t connect and fails. It does the same when I dial 123. How can I access my voicemail? 

4
Mohammed
iD Mobile Employee
2 years ago
basilandchives
Newbie
basilandchivesNewbie
asked in Ask a question.

Not registerd on network

I have just upgraded my phone. arrived today but i get a “not registered on network” message whenever i try to make calls or text etc. No one is picking up phone..please someone help asap

3
Mohammed
iD Mobile Employee
2 years ago
Sarah O
Newbie
Sarah ONewbie
asked in Ask a question.

Can’t send sms

I’ve been with ID mobile just over a month now and don’t seem to be able to send sms. I can receive them, but not reply.  Does anyone know how I can fix this?  thanks!

2
Mohammed
iD Mobile Employee
2 years ago
K
Newbie
kentperryNewbie
asked in Ask a question.

How to contact anyone in this ridiculous company

I cancelled my ID mobile contract after a few days because of their terrible signal. I got a ‘Final Bill’ for ~£20, when I went to the ID Mobile app it said I had a positive ~£10 balance. When clicking on to the balance I got an error so was unable to ever actually see what/if I owed!   I have now got a letter from Creditors telling me to pay, I am unable to log on to the app anymore and I am unable to contact anyone because of COVID 19.    All this is in addition to the fact that when transferring to a reputable company (Vodafone) ID Mobile was unable to regenerate a PAC for me after the first one was invalid (after being on chat for about 40mins).   I do not have the time or inclination to wait for and try argue this over chat but I am not going to pay anything to this company for the zero service I have received - How to I get this complaint to any form of Customer Services!

4
Mohammed
iD Mobile Employee
2 years ago
Vicky Holt
Newbie
Vicky HoltNewbie
asked in Ask a question.

sim card not working

I have just moved to ID on a sim only deal. I have 2 phones and 2 sims. one sim is ok but mine isnt able to connect for some reason so I can only use wifi. I have tried the following:Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. 

2
Mohammed
iD Mobile Employee
2 years ago
F
Newbie
FlexeingNewbie
asked in Ask a question.

mobile data is not working

Over the last few days my mobile data has stopped working. I have no access to internet etc unless connected to WiFi. I have unlimited data account and signal seems fine.

10
Mohammed
iD Mobile Employee
2 years ago
Abdullah Afzal
Newbie
Abdullah AfzalNewbie
asked in Ask a question.

I cannot create an account for my sister. Please help.

My sister has recently changed over to iD mobile. I have tried creating an account for her using the number. I have attempted this using her phone - this method did not send the authentication SMS message needed to create the account. I have also tried to create the account over the computer, however this is even more frustrating; either the page endlessly loads after submitting the number and year of birth, or a “Your HTTP is being throttled” message appears.I would like assistance in creating her account especially as she desperately needs to top-up. Thanks

5
Mohammed
iD Mobile Employee
2 years ago
F
Newbie
fatfaziNewbie
asked in Ask a question.

new phone contract not working?

I ordered a new contract, I received the phone and sim yesterday ,the sim isn’t working, what can I do?  Check your coverage      Tested     OKcompatible handset         Tested     OK Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode. Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. Try the SIM card in another 'iD compatible handset', and test the connection in a few locations to see if the SIM connects. If you don’t experience any issues with the other handset, your original phone may be at fault.                                                          Tested 

5
Mohammed
iD Mobile Employee
2 years ago
BrotherBruce
Civilian
BrotherBruceCivilian
asked in Ask a question.

Sim wont activate?!

I have recently upgraded my plan and received a new sim to go with it. I inserted it and activated it, over 24hrs later and nothing has happened. I do not have any signal but my dashboard states the plan is active.  I need my phone for work, does someone have an answer?????

2
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GoodersNewbie
asked in Ask a question.

The PAC code that you provided is invalid

Hello, I’m trying to get help with moving from Idmobile. Idmobile have sent me a PAC code but my new network provider says that the PAC code provided is invalid. How do I get a PAC code that actually works? I can see that I’m not alone in this predicament. Has anyone out there got any useful advice that they can share?  Thanks for listening. 

3
Mohammed
iD Mobile Employee
2 years ago
S
Civilian
ShazzzzashCivilian
asked in Ask a question.

my Replacement sim card activated, but not working.

My sim stopped working so I thought to get a replacement one. The replacement one has come and I’ve activated over 24 hours ago and it’s still not working!! This has been going on for weeks now and I’m losing business and contact from family as this is my main line. Absolutely appalling service. 

2
Mohammed
iD Mobile Employee
2 years ago
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