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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4957 Topics

T
Newbie
TerryANewbie
asked in Ask a question.

Unable to login to my account for two months now

Hi,For more than two months … since December I have been unable to login in either to the app or online account and I require access.Yes - I know my passwordYes - I did a “forget password” and tried new oneYes - My username is correctYes - I have updated to the latest version appYes - I have the latest version of my browser (Edge)Yes - I tried different browsers - Firefox and ChromeYes - I will cancel my contract on 28 February if this matter is not resolved. Thanks

3
Rory
Newbie
2 years ago
levineg1978
Newbie
levineg1978Newbie
asked in Ask a question.

Unable to log in to ID mobile account

I am having a great deal of difficulty signing into my ID mobile account through my browser and the App on my phone.I have tried on a computer and having the same problem.I have done password reset and this hasn’t worked.I enter my username and password - the page hangs for ages and then goes back to the log in screen.This is nothing to do with using the wrong password. If you attempt log in with incorrect credentials you get that error messageI am logging in with correct username and password - hangs for a while and back to log in screen.Please can you help.my email address is [edit]

2
Rory
Newbie
2 years ago
A
Rookie
AmyhallRookie
asked in Ask a question.

ID account does not show my current plan

I am an existing ID mobile customer. I had a £10 pay monthly sim only contract until July 2020.I upgraded to phone and sim contract in July 2020 to £35.99 monthly contract via direct debit.I kept my same number as transferred to another network before retransferring back to an ID sim.I have logged to my ID account on after upgrade in July 2020 and my old plan was still present. I read it can take up to 14 days so allowed more time to pass.It is now 9 months on and I am still unable to see my correct plan data and usage. My phone/plan has been fine up until this point. On the day of paying my contract this month, I had no data or texts. I was confused by this as I never usually run out and pretty sure I had unlimited texts, hence the reason I am getting in touch. I need to access my plan data/usage details to identify why I cannot use my phone as normal.  I do use my mobile for work hence the upgrade so I need to sort this ASAP. However I cannot identify a contact number that isn’t auto

15
D
Newbie
2 years ago
C
Newbie
CLONewbie
asked in Ask a question.

ID Fraud

I have tried to contact you and find it extremely difficult to get in touch with your customer service department to report a mobile phone contract that has been taken out in my name, which isn't me. I have received a final warning letter from you and it is essential that your fraud team investigate this ASAP and get this removed from my credit file.Account number 12564839   

3
Rory
Newbie
2 years ago
A
Newbie
Ashley1879Newbie
asked in Ask a question.

Premium texts

Hi, I am unable to receive a premium text from the RNLI for lifeboat callouts. Number is 83311. They say network is blocking premium text receipt. I've switched on every setting but still won't let me reply to them to say I want to continue. 

2
Rory
Newbie
2 years ago
V
Newbie
Vicky langrishNewbie
asked in Ask a question.

roaming charges

Are there any roaming charges being introduced for band 1 destinations from January 2022?

8
Taye Stone
Newbie
2 years ago
S
Rookie
SolferRookie
asked in Ask a question.

No signal at home

Since moving home, I no longer have a signal at home anywhere other than one specific place in 1 of the bedrooms. Even then I can often hear the other person, but they can't hear me.. Wifi calling is switched on, but that never seems to make any difference at all.Really starting to grate now, I've had 6 months of having to run upstairs when anyone calls, and still not know if I'll get a decent reception! 

12
S
Rookie
2 years ago
O
Rookie
OrlaRookie
asked in Ask a question.

No signal in apartment

Hi,  I recently moved apartments and there is practically no signal in my new apartment, very frustrating as I’m under contract and now can’t make or receive calls. I checked on the network coverage for my postcode (N4 2GN) and it seems to show only coverage available outside. Can someone please advise on what I should do? I’m very annoyed I can’t use my phone as intended and I don’t really want to get a landline. Thanks,Orla 

3
andewhite
Legend
2 years ago
Saul Garthwaite
Civilian
Saul GarthwaiteCivilian
asked in Ask a question.

wifi calling not working moto G8 plus

Despite trying airplane mode, as well as all other options thrown at me by the internet, I cannot get WiFi calling to work. It worked once when I put in the sim card for the first time, complete with symbol, and I successfully completed a WiFi call. Now, however, nothing will get it to work again, or show the WiFi calling signal. Half the reason I joined iD was for this feature. Anybody got any solutions for me before the phone goes out of the window?

1
andewhite
Legend
2 years ago
164spur
Newbie
164spurNewbie
asked in Ask a question.

no service

Hi yesterday I received a new sim, I activated it about 12:30pm at at about five pm it still wasn't working. I contacted i'd live chat a d someone called Anita after I asked for a pac code she cancelled my contract even though I Didn't ask her to, she then went on to say my sim will become a pay as you go sim. I do not want a pay as you go account what a cheek very rude I have been with id mobile from their second year and I am been treated like this, I've had my number for almost 30 years and yesterday I was expecting an important call from the hospital regarding a MRI SCAN and missed it. Can someone please help me with this situation as I need the phone number I am under the hospital and they have my number 07956 815656 I need my service working ASAP, the agent said ten minutes that was at 17:24pm last evening 10-2-22 and still no service 3:28AM I am a disabled person who is under a lot of stress as I spent almost 3 months in hospital and seven weeks in a coma fighting for my life I

5
Kash
iD Mobile Employee
2 years ago
L
Civilian
LaetiKaiCivilian
asked in Ask a question.

upgrading

Hi!I asked and made a order to upgrade my plan last month. I received quickly a new SIM, I have a email confirmation about my order, but I am always with the old one... When the change will be done? How to contact someone at IDmobile about my order?

1
Kash
iD Mobile Employee
2 years ago
Patrycja Hermann
Civilian
Patrycja HermannCivilian
asked in Ask a question.

checking

Good morning my reference number is: 120360084.All the information and telephone number I gave when ordering are correct, I do not understand what the problem is. King RegardsPatrycja Hermann

1
Kash
iD Mobile Employee
2 years ago
James Robert Dylan
Civilian
James Robert DylanCivilian
asked in Ask a question.

Duplicate Sim required

The police have seized my phone and I require a duplicate Sim card in the meantime. Please guide me on how to obtain this. 

1
Kash
iD Mobile Employee
2 years ago
T
Civilian
ToffeegogCivilian
asked in Ask a question.

Fraud account has gone to debt collectors !

I have tried to contact ID Mobile once again as to chase an update on the fraud activity on my account. I still havent received an update since my original contact with them on 12 dec 2021This fraud account has now gone to A DEBT COLLECTION agency and ID Mobile have impacted my credit score terribly……… I have already provided an Action Fraud Crime ref yet till no reply  very, very , very upset and frustrated !!!

2
Kash
iD Mobile Employee
2 years ago
R
Newbie
RuksanaNewbie
asked in Ask a question.

ID mobile blacklisted my old phone in error

My new upgrade iphone 13 was stolen last wednesday 2nd feb while i was out shopping. I reported it to ID - and requested a new replacement sim. That took two days to come and i activated it and waited 24 hours - I was using my old iphone 11 handset.  nothing  i contacted ID as i found out the my iphone 11 (old phone) bizarrely has been blacklisted by ID mobille.  twice ID agents have told me that its unlocked and will be working in an hour ! Twice nothing its been 5 days since the theft! This is now affecting my mental health as ID have blacklisted my old phone in error and have not resolved the matter. I can’t move on from the trauma of the theft experience. They have made the situation worse.by having online only communication its so limited as there is no continuation to resolve matter.  i have gone on the online chat with agents 6 times now . I am so so upset by this whole experience. I feel victimised twice- once by the thief and second by ID mobile 

1
Kash
iD Mobile Employee
2 years ago
S
Newbie
ShevvieNewbie
asked in Ask a question.

Out of plan charge

I cannot see what the out-of-plan- charge was for.  I hovered over the blue link but it did not open. Has anyone experience this?

1
Kash
iD Mobile Employee
2 years ago
C
Newbie
CasperMollyNewbie
asked in Ask a question.

Power of Attorney

My Aunt has dementia. She no longer uses her phone and she hasn’t used it for a very long timeI have power-of-attorney but I can’t see an address on your website to send it to in order to cancel her contract.There seem to be lots of other questions in the help forum with the same problem. I’ve tried Live Chat and that wasn’t helpful and resulted in me making a complaint after the Agent said my Aunt was ‘dead’. I’m sure you can imagine that people in our position have to deal with dozens of companies. I have the Power of Attorney for three Aunts and this Companies is the worse to deal with. So poor service like this really stands out because most companies now realise that getting old is inevitable and have planned for it. Can someone please help me. Thank you

1
Kash
iD Mobile Employee
2 years ago
A
Newbie
acukNewbie
asked in Ask a question.

Sending short code texts on pay as you go sim

Is it possible to send short code texts with one of your pay as you go sims? If so are these texts included in the monthly bundle cost or charge as an additional charge on top? Thanks

1
Kash
iD Mobile Employee
2 years ago
Ellie Williams
Newbie
Ellie WilliamsNewbie
asked in Ask a question.

Cancelled plan but wanting to stay

Hi, i cancelled my plan however i want to stay with ID mobile without buying a new phone, what do i do

1
Kash
iD Mobile Employee
2 years ago
KevBod23
Newbie
KevBod23Newbie
asked in Ask a question.

Changing plan to less data

I have a SIM only deal for £16 per month for 100gb. The original 12 month contract period has now ended and it seems to have rolled through to a monthly plan.I want to reduce my data bundle and have two questions1. Does a plan change continue with the SIM I have or do ID have to send a new SIM?2. I want to continue with monthly and do not want to move back to a 12 month tie in. When I change my bundle, does it remain as a month duration plan?Kevin 

1
andewhite
Legend
2 years ago
MonkeyMann
Newbie
MonkeyMannNewbie
asked in Ask a question.

Urgent help meeded. please help me ID mobile or anyone.

I placed my upgrade with ID last week. Dpd mis labelled my parcel and I received 2 dirty covid tests. I immediately caught the driver and made him take a photo and send it back to DPD. a lady at the depot has phone and said sorry they know where my phone is. And also sent an email to me saying as much.I have tried all week to get this resolved. Virtual chat agents can do nothing. Vustomer complaints team will do nothing until DPD update them.DPD won't do anything until they get the handset back from the address it got accidentally delivered to.I have lost all trust in ID mobile, they have been making promises since Tuesday to get my replacement handset sent and now I'm told I may have to wait a further week.That conveniently takes me past my 14 days cooling off period, I have asked if we can cancel and reorder to be told not until someone somewhere communicates between DPD and ID. Please can anyone help me please. I can't spend any more time waiting for a call to be answered and trying

0
MonkeyMann
Newbie
2 years ago
A
Newbie
acukNewbie
asked in Ask a question.

ID Mobile Pay as you go sim, 4G or 5G?

Does anyone use an ID Mobile Pay As You Go sim? Can you confirm if you have access to a 5G signal or are Pay As You Go restricted to 4G signal only?Customer services say they're 5G but according to the ID mobile own website and Currys, ID Mobile Pay As You Go is only 4G?

3
WelshPaul
Legend
2 years ago
M
Newbie
MillsNewbie
asked in Ask a question.

Upgrade

I'm due to upgrade in 2 weeks time from a sim contract,does anyone know if they do a credit check when upgrading to a handset?

3
georginawebster
Newbie
2 years ago
I
Newbie
IanBealeNewbie
asked in Ask a question.

List of call charges applicable to my unlimited plan (unlimited minutes)

My sim only monthly plan has unlimited minutes.I want to know what calls / numbers are included in this and what calls will not be included.I cant seem to find a list for this.Can anyone point me at a current list please.thanks in advance. 

1
Mohammed
iD Mobile Employee
2 years ago
M
Civilian
missjrose19Civilian
asked in Ask a question.

14 day cooling off period

I would like to cancel my contract within 14 days cooling off period, but can’t do it. I’ve tried the live chat many times for help but it is useless.

4
andewhite
Legend
2 years ago
Terms & Conditions
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