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4,946 Topics
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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4946 Topics

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Recent feedback. Most replies Newest first

asked in Ask a question.

Phone sim settings show ID Mobile as an eSim but it is a Physical Sim Card

My Motorola Edge 40 sim settings are showing ID Mobile as an eSim but it is actually a physical SIM card (see screenshot). I assume I can still use the second unconfigured eSim as an actual eSim when I go traveling to USA next month?

Luke BrooksNewbie

posted in Ask a question.

network keep dropping out?

does anybody else's network keep dropping out?

KarentheCamelNewbie

asked in Ask a question.

How to see how much data used on unlimited contract

When I check my data allowance it just says unlimited however I need to know how much I've used as I'm currently in Europe and therefore capped at 30GB so don't want to go over this. Thanks

asked in Ask a question.

Still havent received my 3 x £20 vouchers

HiStill havent received my 3 x £20 vouchers I was promised on the MSE webiste for transferring 3 accounts to your service Its been over 90 days and still waitingeven filled out an online MS form but still no joyPlease advise

ElliejaggardNewbie

asked in Ask a question.

new customer

I’ve just joined ID today, I went to call someone but it is saying that I’m over my cap? I’ve got unlimited everything and so am very confused. Any help would be appreciated:)

Andrew P MuirCivilian

asked in Ask a question.

Phone blacklisted without me requesting it

I had a SIM only contract and upgraded from the Samsung S7 that I was using. All was well. About 2 months later I had the new phone stolen. I reported it to Google who blocked & blacklisted that phone. However when I reinstalled the SIM in the old S& I discovered that it too had been blacklisted, even though never stolen or reported stolen.I understand that only ID Mobile can unblack list this. How can I action that process?

behappyCivilian

asked in Ask a question.

Bill cap not available on website version?

I would like to cap my spent after being stung for some calls while in Switzerland. The help seems to indicate “Settings” on the plan web page. I looked at all option but cannot find it or where to do it. Any idea?

Nannaware MeghaNewbie

asked in Ask a question.

transaction number

I need my transaction number for switching to Id mobile

asked in Ask a question.

Contact list switched to new phone? When I upgrade by getting a new phone does my contact list get switched to my new phone?

When I upgrade by getting a new phone does my contact list get switched to my new phone?

James KiernanCivilian

asked in Ask a question.

phone plan

Hi Therei took out a 12 month sim plan however, it showing that it will expire in 12 days.

Daniel ZborowskiNewbie

asked in Ask a question.

Cancel upgrade

Beckie1989Newbie

posted in Ask a question.

being chargerd twice

Hi I am being charged twice for the last two months. I would like a refund please

smithlooCivilian

asked in Ask a question.

Google Maps and SatNav, which is better?

Something else that Google Maps can do is send anonymous info about speed and location to build up a ‘live traffic map’. This helps give more accurate predictions for traffic and journey time. It doesn’t just apply to driving, either. You can also use it when you’re cycling or walking, so long as you choose that option on Maps.I think that having a sat nav in the car is handy for times when your phone battery is low or you can’t get a signal. Overall though, Google Maps works just as well as a sat nav and has the added bonus of automatic updates.

Carol ShephardNewbie

posted in Ask a question.

refer a friend

Hi. I don't seem to be able to clarify if I did my referral correctly for the refer a friend voucher. I have followed your instructions, I wonder if you could help please?

pauljewellCivilian

asked in Ask a question.

Using mobile connection on laptop with wlan card, linux & kde

Good afternoon all,I have a Lenovo laptop which I am dual booting with windows 11 and linux. I have an internal wlan card fitted, and an iD sim card. Under windows, the connection automatically works, and I have a connection to 3 set up by the software on the computer. I also dual boot this machine and have recently installed plasma6. I was please to see that mobile connections can be managed through the networkmanager interface, but have been unable to find out enough information to make the the connection succeed. There is a field in the dialog box for setting up “Number”, but it is unclear which number should be entered. The number which is in this field on creation of the record is *99#, but this doesn’t seem to work, nor does entering the phone number for the SIM.So simple question - has anyone been able to set up mobile operation with NetworkManager, or (better still) under plasma, (ideally plasma6). If you have succeeded, what were the settings you used?Many thanks!ps: If I do f

rbsimoesCivilian

asked in Ask a question.

VPN alerts me of malicious code on the ID Mobile website (???)

Whenever I hit the “login” button, Nord VPN blocks the page saying it detected malicious code. This is quite concerning as Nord VPN is a very good VPN service. Can I get clarification from the IT Team, please?

Syeda AkhtarCivilian

posted in Ask a question.

SIM Cancellation

[url=https://community.idmobile.co.uk/members/syeda-akhtar-43637]Syeda Akhtar[/url] has reported a post, giving this reason: [quote]Hi there. Can you please advise how to cancel sim plan please? It's been 3 days and am yet to hear from you. [/quote] [url=https://community.idmobile.co.uk/pay-as-you-go-106/cancel-sim-plan-only-and-direct-debit-40061?postid=73979]topic|topics[/url] Posted by: [url=https://community.idmobile.co.uk/members/syeda-akhtar-43637]Syeda Akhtar[/url]

James Martinez ManjarresNewbie

asked in Ask a question.

help with additional payments

I have activated an additional payment to my invoice and I want it not to be charged

asked in Ask a question.

How to keep my current sim only plan?

I want to keep my current sim only plan?

Andi.Newbie

asked in Ask a question.

paid my bill but no services

Paid my bill but still saying I owe plus I paid over what my arrears was

Karen WookeyNewbie

asked in Ask a question.

sim sent to old address

I changed to a sim only contract but my new sim is being sent to my old address. I've changed it in the app but looks like it's too late! Not sure what to do...

Ca126Newbie

asked in Ask a question.

help

Please helpmy new sim is not working and i cant log onto my account

posted in Ask a question.

help

I paid my bill 2 days ago but cant make calls

Adrian MXNewbie

posted in Ask a question.

mr urbaniak

Heather LaneNewbie

asked in Ask a question.

SIM CARD NOT ARRIVED

SIM ORDERED FRIDAY AND STILL NOT ARRIVED

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