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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4999 Topics

R
Civilian
Rsuther595Civilian
asked in Ask a question.

Mis-selling of contract and delaying response to complaints until after returns period passed

What started out as a simple upgrade quickly turned into a nightmare, since having the handset(s23 ultra) I was promised unlimited data for 2 years as a loyal customer.I have been in touch with the company about the mis-selling of the contract, and was told that my returns period would be put on hold pending the initial response to first complaint in regards to this. Since then my loyalty addon has been removed from my account, and today I cannot use mobile data at all.So now I'm paying for unlimited everything and receiving zero data.It surmounts to fraud and should entitle me to leave penalty free.I expect you to honour that.

1
Tom
iD Mobile Employee
3 months ago
Denis Helen Wilson
Civilian
Denis Helen WilsonCivilian
asked in Ask a question.

no network

Hi no network in Belfast since yesterday afternoon?

1
Siân
iD Mobile Employee
5 months ago
J
Civilian
John MealyCivilian
asked in Ask a question.

transaction number

I need my transaction number to transfer my number. I never received the Welcome email. Help???

1
Kash
iD Mobile Employee
7 months ago
Derek Williams
Civilian
Derek WilliamsCivilian
asked in Ask a question.

DerekWilliams

I have not had mobile network all day but my partner has I D Mobile and hers is working

1
Kash
iD Mobile Employee
5 months ago
Meg Prus
Rookie
Meg PrusRookie
asked in Ask a question.

Magdalena

Help!!!-I turned off roaming by mistake - I wanted to turn it on because I'm flying to Poland... help me pls

1
Kash
iD Mobile Employee
3 months ago
M
Civilian
Milan14Civilian
asked in Ask a question.

network

My network is dropping off since Friday. No mobile data no phone calls possible. It is annoying as I need the phone for work.It says that I am not registered in network but occasionally gets to live again.Has anyone same issue? 

1
Tom
iD Mobile Employee
5 months ago
Ian Walker
Newbie
Ian WalkerNewbie
asked in Ask a question.

transaction number

Trying to pac my old number but don't have a transaction  number 

1
Tom
iD Mobile Employee
7 months ago
WeBuy AnyCar Yorkshire
Newbie
WeBuy AnyCar YorkshireNewbie
posted in Ask a question.

payment

Paument

2
Lauren
iD Mobile Employee
3 months ago
D
Civilian
dmdmdmdmCivilian
asked in Ask a question.

cancel cooling off period

Hello ID, please get in touch to cancel my account

1
Kash
iD Mobile Employee
4 months ago
Piotr Bernaskiewicz
Civilian
Piotr BernaskiewiczCivilian
posted in Ask a question.

bernaskiewicz

Hi

2
Kash
iD Mobile Employee
5 months ago
Andrew Lee
Newbie
Andrew LeeNewbie
posted in Ask a question.

entered wron

I entered the wrong email address when ordering my sim. I can’t register the new sim. 

1
Kash
iD Mobile Employee
10 months ago
J
Newbie
JroddisNewbie
asked in Ask a question.

mrs julie roddis

Why has my data been suspended?

1
Tom
iD Mobile Employee
5 months ago
C
Newbie
Charliepop1974Newbie
asked in Ask a question.

Problems joining

Hi, I’ve transferred across from Plusnet and my SIM is working great so I bought another 24 month contract for my 16 year old son, which I have yet to install.  Now I am trying to get the same deal for my 13 year old daughter and it keeps cancelling….I have tried multiple email addresses and bank accounts.  I would like us all to be under the same roof - please help!

1
Kash
iD Mobile Employee
9 months ago
Sharlene Jacobs
Civilian
Sharlene JacobsCivilian
asked in Ask a question.

calls

Hi, please can you help. I have registered and activated my sim as well as updated my setting, but I am unable to make or recieve calls 

1
Tom
iD Mobile Employee
5 months ago
Stacy Skinner
Newbie
Stacy SkinnerNewbie
asked in Ask a question.

Clearing Debt

How do I go about clearing a debt from years ago? I don’t know the mobile number..

1
Kash
iD Mobile Employee
7 months ago
M
Civilian
Mary-Jane EzenwaCivilian
posted in Ask a question.

Data plan

Why do i need a 3 year proof of address just for monthly data plan? 

1
Tom
iD Mobile Employee
2 months ago
B
Newbie
Brian SalmonNewbie
asked in Ask a question.

tellme

how to stop getting update emails about a topic that i’am not interested in please ????

1
Kash
iD Mobile Employee
7 months ago
M
Newbie
Mike keegNewbie
posted in Ask a question.

My number has been replaced with the temporary number?

I have data, minutes and unlimited text. I pay the original plan at £3.99/month. Which all still works. I get rollover data too. Its just the number has changed to the original number they give you before I had it changed with the pac code which is the number all my contacts have of me. Why have I lost the number.

1
Mohammed
iD Mobile Employee
11 months ago
J
Civilian
JessicadegnanCivilian
posted in Ask a question.

order

Hi I order a phone yday and I still haven't resived a email of comfermation

1
Kash
iD Mobile Employee
10 months ago
R
Newbie
RaikorajaNewbie
asked in Ask a question.

RAIKORAJA

My new SIM order has not yet arrived, it has been a week since I order it. Can someone check the order please?

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
RaikorajaNewbie
posted in Ask a question.

SIM

Order number: [REDACTED] not found by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

1
Tom
iD Mobile Employee
1 year ago
Luiza Walczak
Newbie
Luiza WalczakNewbie
asked in Ask a question.

upgrade

Hmm

1
Tom
iD Mobile Employee
9 months ago
Valerie Mason Nash
Newbie
Valerie Mason NashNewbie
asked in Ask a question.

Giving numbers over the ohone

When trying to give my phone number (talking to someone), the phone cuts out the numbers. It is impossible to give any information with numbers. i.e., telephone no./receipt no. Anything involving numbers. This is for real and not a joke. 

2
Tom
iD Mobile Employee
9 months ago
Shelley Gray
Civilian
Shelley GrayCivilian
asked in Ask a question.

proof of usage

My husband phone was stolen. I need the proof of usage ASAP many thanks  Shelley 

1
Kash
iD Mobile Employee
7 months ago
Diane Rawling
Newbie
Diane RawlingNewbie
posted in Ask a question.

phone contract

Best deals on S23

1
Kash
iD Mobile Employee
7 months ago
Terms & Conditions
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