Ask a question.

Not sure where to ask your question? Ask it here!

  • 5,005 Topics
  • 19,012 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 45
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 245

5005 Topics

N
Newbie
nico88Newbie
asked in Ask a question.

Unlimited Data plan in France

HiI am looking to use my unlimited data Pay as you go sim abroad (France) for approximately 6 weeks. Am I right in saying that I can use my data without restrictions? Can I tether my laptop to it also?Thanks for any advice

1
Kash
iD Mobile Employee
2 years ago
Reuben Robertson
Novice
Reuben RobertsonNovice
asked in Ask a question.

Block old sim and Transfer ID Mobile number from old ID sim to new ID sim

I was just trying a dry run of what to do if i lost my phone/ID SIm.In this situation i would like to cancel my lost sim to make it unusable then transfer my phone number to a new sim.What is the best way to cancel the sim in a hurry and what details would i need to give you? Ive tried calling but its automated, live chat not working, my old username and password for the id web site doesn't work anymore ( had to use facebook ) so have now posted here.Once you have confirmed the sim cancelation am i/you able to transfer my number from that cancelled sim to a new one and what details would i need to give you?i have 2 spare ID sims could i use those?What numbers and other information would i need to make the process as smooth as possible?Many thanks for your time. 

2
C
Newbie
2 years ago
Robert Arrowsmith
Civilian
Robert ArrowsmithCivilian
asked in Ask a question.

FRaud

Just received a letter from ID Mobile for a final demand notice of payment. I have never dealt with ID mobile or set up an account. Approximately one month ago several phone contracts were taken out in my name. I have rectified the issue with the other phone companies who cancelled the accounts and updated my credit file appropriately. I believe this account was set up at a similar time to the other accounts week commencing 1st dec 2021. I have filed several reports on action fraud and will file another for this.I tried contacting IDmobile customer services over the phone which was unsuccessful and can not find any other route of communication, hence this query. Please help

2
Kash
iD Mobile Employee
2 years ago
Saifur Choudhury
Newbie
Saifur ChoudhuryNewbie
asked in Ask a question.

Phone line is never Clear

I am having trouble last few weeks where whenever I make a call to a mobile or landlines the connection is very bad.  I have changed my phone and still no difference, must be a network issue. But this has been going on for about 4 weeks now.

1
Kash
iD Mobile Employee
2 years ago
E
Newbie
Elena.MNewbie
asked in Ask a question.

Before moving to ID

Hi there,  I would like to transfer to ID, but before that was wondering what is the difference between you and the 3 (three) mobile?Also are there any pay increasing in the monthly pay scheduled?Are there gonna be any pay increasing after the contract will expire in the plan I would like to have? Or would remain the same amount? Do I need to announce my phone company I want to cancel their service? Thanks, Elena 

1
Gregor
Newbie
2 years ago
Kyle McDiarmid
Newbie
Kyle McDiarmidNewbie
asked in Ask a question.

new pay monthly sim not working

I just got the iPhone 11 on a contract sim and it’s saying no sim when I put it in the phone I’ve did all the steps provided by you to try get it to work but it’s still saying no sim. What do I do from here 

1
Mohammed
iD Mobile Employee
2 years ago
Matt Freeland
Newbie
Matt FreelandNewbie
asked in Ask a question.

Account Closed despite plan still active

So my phone contract was on another person’s account along with theirs. They passed away in 2020 and when this happened I was able to access their account to close their contract but mine is still ongoing. I tried to login this morning to either upgrade or cancel my contract but when I go to login I get the message “Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please contact us”, so I cannot access the account this contract is on. I am still being billed for my phone and still have full access to data, calls etc. I thought it might be this phone wasn’t registered so I tried that but keeps saying I entered incorrect details (I haven’t). I’d rather not continue paying for this contract when I decide to change to a new phone so I would like to resolve this ASAP. Thanks.

6
Mohammed
iD Mobile Employee
2 years ago
A
Newbie
Anthony2021Newbie
asked in Ask a question.

128gb and 256gb honor 50 same price. Why?

Is this an error? Is it better to get the larger storage if it is the same price? 

1
Mohammed
iD Mobile Employee
2 years ago
Ian Powell
Civilian
Ian PowellCivilian
asked in Ask a question.

International roaming to EU countries

Are id Mobile changing (or have they plans to change) their international and roaming policies from the current “inclusive package” to extra charges during 2022?  It seems many mobile networks are now charging (or will be) extra costs for using your data/call/text allowance abroad,I ask this as I’m thinking of switching to id Mobile but, as I’m not yet a customer, I cannot get in contact with anyone in the Company to ask.  Very frustrating and very poor potential customer service.

5
andewhite
Legend
1 year ago
NickGa
Rookie
NickGaRookie
asked in Ask a question.

iD Mobile iOS App update

HiI notice on the iOS App store that the iD Mobile app was last updated over a year ago. Does anyone know if there are plans to update and refresh it? Dark mode maybe?

2
KieranC
iD Mobile Employee
2 years ago
Anil Zaheer
Newbie
Anil ZaheerNewbie
asked in Ask a question.

Sorry, your service does not allow access to this number

Hi,I am trying to call one UK Jobcentre and everytime I try to call, I get a voice alert of “Sorry, your service does not allow access to this number”.Could you please help me with this issue?Kind Regards,

1
Mohammed
iD Mobile Employee
2 years ago
Regyai
Newbie
RegyaiNewbie
asked in Ask a question.

Unexplained spurious charge on last bill

Bill is always £5 total (allowances never used up) Last bill showed an inexplicable +30p with the epithet “UK” Can anyone shed light on this?Monthly Recurring Charge From: 09/01/22 To: 08/02/22 £4.17UK From: 09/12/21 To: 07/01/22 £0.25Sub Total for this invoice £4.42VAT @ 20% £0.88Total amount due £5.30Total charges for this month £5.30

1
Kash
iD Mobile Employee
2 years ago
Amanda March
Newbie
Amanda MarchNewbie
asked in Ask a question.

keeping old mobile number

Hia I’ve just joined ID I have my new phone number but want to keep my old phone number from 3 network. I have my pac code already from 3 network but when trying to enter this in ID app for keeping same number it tells me pac number is wrong, all information is correct I have double checked. Driving me nuts any ideas?  thanks

1
Kash
iD Mobile Employee
2 years ago
Valerie Kernaghan
Newbie
Valerie KernaghanNewbie
asked in Ask a question.

New sim not working.

Hi, I have a new contract and phone with iD. It arrived last month and unfortunately no matter what I do the sim card does not register on the accompanying compatible phone. I have tried all the trouble shooting suggestions. 

1
Kash
iD Mobile Employee
2 years ago
S
Newbie
Sue McGregorNewbie
asked in Ask a question.

Phone number has changed without any reason

I changed my ID sim deal to another one still with ID on my Samsung S8 and asked to keep my number, all went well for a couple of months, then after a few weeks the family told me the number had changed when I called them ?  Not sure why as the original phone number worked fine and still appears on my online ID account as the phone number allocated to the phone ?I need this to be sorted as all friends and family know my original number and this is a real inconvenience at the moment.

7
Kash
iD Mobile Employee
2 years ago
Wendy Gray
Newbie
Wendy GrayNewbie
asked in Ask a question.

issues sending text messages on new i13

Anyone have any idea why my new iPhone 13 won’t let me send text messages when switching to iD?

3
Kash
iD Mobile Employee
2 years ago
E
Newbie
EdededNewbie
asked in Ask a question.

No help, no service, no listening. HELP!

I tried to start a 30 day rolling sim which I ordered on 27/11/21. 1 - I recieved the sim but was unable to access my account on desktop, phone or the app.  2 - I contacted ID mobile through your chat service and spoke to someone called Ryan, who after some time believing what I was telling him, accepted and understood that I could not a) create an account (because the site said I already have an account) - WHICH I DID NOTb) When I used the forgot "my password" - to try and reset the phantom account, the new password never worked. (Despite doing this twice!)  3. Ryan said he would forward the message to the relevant colleagues, who would be in touch to help fix the problem. - (I STILL HAVE HEARD NOTHING TO THIS DAY)  4. I later tried to contact ID Mobile directly by messaging my details to your email address, but again I have had no response or reply.  5. I got fed up and now wanted to leave/stop the contract, since something very simple had become a nightmare to resolve - however, onc

1
Kash
iD Mobile Employee
2 years ago
Christine Hattinger
Newbie
Christine HattingerNewbie
asked in Ask a question.

order declined

I was trying to buy a new mobile phone contract through mobiles.co.uk and they have just told me that the order was declined by network (iD Mobiles) after being credit checked. I am really surprised as my credit rating is excellent and I cannot see any reason why I should have been declined. Can ID Mobiles please let me know why they have declined the order. 

1
Kash
iD Mobile Employee
2 years ago
A
Newbie
aeansteeNewbie
asked in Ask a question.

I am not receiving calls or messages from non ID network numbers.

I am not receiving calls or messages from non ID network numbers.If I am am called or txt’ed from another ID mobile number the calls/message comes through.If I am txt,ed from an non ID number the message does not come trough. If I am called from a non ID number the caller is told the number is not available.I can send txt’s and call both ID & non ID numbers without problem.If I put my SIM in another phone that works fine with another SIM, my SIM behaves as above. While the other SIM works perfectly in my phone. Which suggests it is the SIM or account rather than the phone.I do not no the number off messages or calls I have missed because this is just unknown, but I think this has been happerning since I transferred from BT in October.The phone is an Samsung Galaxy A40 running Android V11.From what I can see the SIM has been activated, since when I try and activated it says it is already activated.

3
Kash
iD Mobile Employee
2 years ago
Paul Atkins
Newbie
Paul AtkinsNewbie
asked in Ask a question.

how do i register as vulnerable

How do I register myself as a vulnerable customer 

3
Ryan
iD Mobile Employee
2 years ago
J
Newbie
JopokeNewbie
asked in Ask a question.

Wasted Post

I've only been with ID a week and so far I've had 7 large envelopes delivered with one letter in each along with a load of blank papers and one for the blind. How can I stop this waste on the environment?

2
J
Newbie
2 years ago
D
Newbie
DloftyNewbie
asked in Ask a question.

Why has the signal in my area deteriorated, to the point of the entire network disappearing?

Since Xmas the signal strength in my area has dropped significantly to the point that people are unable to contact me. I have followed advice and tried using 3G but that has made no discernible difference.It looks to me like we have a transmitter issue locally so  how can I report it? The contact methods now available with ID are not proving helpful as ‘Chat Bot’ is not working and ‘Contact Us’ as described under hep and support cannot be found.It is so bad now it looks like I will have no option but to leave ID and join another service which is a shame as ID was been fine up until Xmas. Any suggestions please?

7
Kash
iD Mobile Employee
2 years ago
NickGa
Rookie
NickGaRookie
asked in Ask a question.

Porting timecales

HiMy “old” number got disconnected at 10am this morning as part of the PAC porting. However the old number has not yet moved across to replace the ID number. Anyone know how long it takes from being disconnected to being “live” again?Thanks.

8
WelshPaul
Legend
2 years ago
Emma Clegg
Civilian
Emma CleggCivilian
asked in Ask a question.

pixel 6 pro microphone issues

Hi all, Received my new pixel 6 pro just before Christmas and after a few days of it arriving the microphone stopped working. I could hear people on calls but they couldn't hear me. Tried the recorder, nothing. Raised the issue with Google and it is still ongoing. The issue appears to be intermittent but getting worse. I can't even record videos anymore as there's no sound. Google suggested they could send it away for repair which I turned down as at that point it was days old and I requested a replacement handset. Now they appear to be leading me on a wild goose chase and I'm getting nowhere fast - and with a phone I can't use without my buds in. Anyone else had issues like this!? I'm starting to lose my mind. Thanks  

10
Kash
iD Mobile Employee
2 years ago
C
Newbie
Carlijane2Newbie
asked in Ask a question.

Google pixel 6 won't stay connected to WiFi

My new Google pixel 6 arrived last week and it won't stay connected to WiFi, it connects and disconnects instantly, it will connect to data but I obviously need to work on WiFi too, I have tried master resetting the phone, connecting to someone else's WiFi it just will not stay connected. I can't find a number to ring either 😒

3
Mohammed
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?