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Question

new pay monthly sim not working

  • January 13, 2022
  • 1 reply
  • 17 views
Kyle McDiarmid
Community Member

I just got the iPhone 11 on a contract sim and it’s saying no sim when I put it in the phone I’ve did all the steps provided by you to try get it to work but it’s still saying no sim. What do I do from here 

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1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • January 14, 2022

Hello @Kyle McDiarmid,

Have you purchased the iPhone 11 on a brand new contract with us or have you upgraded your existing contract?

Can you clarify as it’ll help us narrow down the cause of this.

Does the SIM work in any other phone?

Does any other SIM work in the iPhone 11?

 

Mohammed

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