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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4994 Topics

Stephen Ingerson
Civilian
Stephen IngersonCivilian
asked in Ask a question.

password reset is useless

Trying to reset the password on the phone but id mobil app keep say the following "Oops sorry you have used a special character" even though I haven't used any special characters, is there an fault with the app? I have tried passwords with letters, number, caps, a mix of 2 and three of these, different lengths, 8 digits etc.  I have come to the point where I nearly threw it out the window, this is very fraustrating.

1
KieranC
iD Mobile Employee
2 years ago
Amelie Dufour
Newbie
Amelie DufourNewbie
asked in Ask a question.

cant join, credit check rejected

I’ve just been rejected for a monthly contract through carephone warehouse without explanation. I’m working full time, not paying rent, and an excellent credit score I’m surprised if I can’t get it then who can??

2
Amelie Dufour
Newbie
2 years ago
Louise Sloan
Civilian
Louise SloanCivilian
asked in Ask a question.

fair usage caps - unlimited data plan within uk not roaming

Hello! I recently moved home and have been considering using my unlimited data plan for internet connection in the place of getting broadband installed. I just needed to check that there is absolutely no fair usage cap and I wish to avoid any additional charges or finding myself without any connection. I will not be roaming at all, simply using it at home, and wifi in other places where available. Any guidance would be hugely appreciated, Thank you! 

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
RebeccaB96Newbie
asked in Ask a question.

transaction number

I need a transaction number to activate my PAC code but threw out receipt where I’d get this number. 

1
Kash
iD Mobile Employee
2 years ago
G
Newbie
GonzoidNewbie
asked in Ask a question.

Got a new sim when i upgraded, not sure if I need to switch sim cards

So essentially my current plan was almost up, so I took another plan out that was the same price but had more data. Last time I done this, they just changed the plan behind the scenes and everything went tickety boo, however this time they sent me out a new SIM card and are imploring me to activate it. I've logged into my app and it looked as if the extra data had already applied itself, and everything was good. The question being, do I need to go through the annoying process of activating this new SIM or can I just leave my existing one in? Everything's been working as usual so far, and I'm afraid that the new SIM will have a new phone number attached, and then I'll have to go through the process of getting my current number back (I've had it for 15 years, back when "orange" were still a provider lol)Thank you guys for any kind help.  

2
G
Newbie
2 years ago
T
Newbie
Tarique.CruickshankNewbie
asked in Ask a question.

fraudlent contract in my name

Hi IDMOBILE,  I have had a letter in the post saying that I owe £1148 and that this payment has been passed onto my local debt collection company. It is beyond me how I owe you guys so much if I haven’t taken phone out with you guys before. I have been a victim of identity theft. There has now been a default placed on my credit score which is crazy as I haven’t had anything to do with this payment.  As I still live at home my parent didn’t want debt collectors coming to our house, or there being any credit going against the house which is understandable. So in amongst of contacting the the debt company In order for the debt company to not turn up at my front door I was ordered to start a payment plan. I am not taking liability for the payment I just didn’t want confusion down the line. Who can I speak to get a refund and the default you guys placed on my account off.  I’m unsure what to do as I can’t get through to anyone. This default isn’t my fault, I haven’t taken out a new phone wi

1
Kash
iD Mobile Employee
2 years ago
Abhijit Chattopadhyay
Civilian
Abhijit ChattopadhyayCivilian
asked in Ask a question.

Just added £10 3 GB Data extra, but realised that Turkey is not part of Allowance. Please cancel

Just added  £10 3 GB Data extra, but realised that Turkey is not part of Allowance. Please cancel, and send confirmation of cancellation.

1
Kash
iD Mobile Employee
2 years ago
FeatofClay
Civilian
FeatofClayCivilian
asked in Ask a question.

Sending images with a text message

How do I activate the service that will alow me to send images via text messaging?

1
Kash
iD Mobile Employee
2 years ago
J
Newbie
jnicola287Newbie
asked in Ask a question.

being charged for a sim that I never received

Hello, a few months back, I purchased a sim only plan but after waiting a few months for the sim to arrive, it never did. After being charged £7 per month, I decided to cut my losses and move to another provider so I cancelled the direct debit to ID mobile with my bank. However, because the sim never arrived, I was not able to set up an account as my number was not linked to the sim so how do I cancel my plan with ID mobile while having proof of the plan but without having an account??  

1
Kash
iD Mobile Employee
2 years ago
K
Newbie
kevin.singletonNewbie
asked in Ask a question.

Fraudulent Account

My son has receive a debt collector’s letter to recover an outstanding balance on behalf of ID Mobile but he does not have an account with you . I have reported to Action Fraud and have a crime reference. Please contact me directly to arrange cancellation of the charge. 

1
Kash
iD Mobile Employee
2 years ago
A
Newbie
Anthony2021Newbie
asked in Ask a question.

New Pay Monthly Plan and then going travelling. Roaming question.

I’ve read here - EU Roaming Fair Usage | Help & Advice | iD Mobile Network However, if I sign up for a new pay monthly plan and then I go abroad on a one way flight and think I will probably be galivanting for 3 months or so what will realistically happen? Will I no longer be able to use my minutes etc after a certain period? Will I be okay? What if I go to a country not included in roaming and I buy a local sim and use for a few weeks? Will this still be classed as “permanent roaming”?

1
Kash
iD Mobile Employee
2 years ago
Francis Mc Cool
Rookie
Francis Mc CoolRookie
asked in Ask a question.

Mobile data disappeared

so i had 50gb or so left last night nothing has used all off that in 24 hours so where has my data gone?

1
Kash
iD Mobile Employee
2 years ago
Wendy Gray
Newbie
Wendy GrayNewbie
asked in Ask a question.

issues sending text messages on new i13

Anyone have any idea why my new iPhone 13 won’t let me send text messages when switching to iD?

3
Kash
iD Mobile Employee
2 years ago
L
Newbie
Louise Gillespie
asked in Ask a question.

declined order but nothing wrong with credit score

My husband was declined his order and they said it may be in my name by mistake... which I didn't think it was but still I checked and they said to reorder so I did and it was declined which was upsetting because we have a good credit score and have always had a good credit score. I checked again and his score was again excellent. He only wanted to change networks... we have three mobiles in the house mine and our two sons, he liked our phones and the network so thought it would be good to be all under the same network. ... got that wrong didn't we.... I would like to know what it is that has caused the decline as it causes distress. 

1
andewhite
Legend
2 years ago
A
Anonymous
asked in Ask a question.

deactivate account

I need information on how to delete and deactivate my community account here, it seems the platform is flawed, doesnt work on my mobile, and is some sort of p*** poor replacement for customer services..Please advise

3
Mohammed
iD Mobile Employee
2 years ago
Matthew Britton
Newbie
Matthew BrittonNewbie
asked in Ask a question.

number not ported correctly ,what a mess

When I text or call, each person sees 1 of 2 numbers, the one I was given with my ID contract, and my original one that I switched back to? Also when  people text my original number it won't go through but they can call it Something has messed up big time, I think I just need it re-setting ID mobile are aware if this and doing nothing Also don't get OTP from my bank as not going through due to number not being ported properly this is a common fault so you think ID would be able to quickly sort by now  

11
Mohammed
iD Mobile Employee
2 years ago
Aria1910
Newbie
Aria1910Newbie
asked in Ask a question.

missing memory

Just upgraded to this phone and what I received was not as advertised as my  upgrade only has 64gb. And not the 128 GB  as advertised...so where is my missing memory ...64 GB  it's missing .. come on I'd let's see how you rectify this problem... It's all about customer serviceHope to get a reply..from you soon....

3
WelshPaul
Legend
2 years ago
Claire Suzanne Layton Clark
Civilian
Claire Suzanne Layton ClarkCivilian
asked in Ask a question.

Call Forwarding when Busy

Any advice on call forwarding when mobile is busy would be appreciated.  We have done the *67* etc but it still does not work.  Does ID Mobile use a specific code? Many thanks 

4
Claire Suzanne Layton Clark
Civilian
2 years ago
Becky9071
Civilian
Becky9071Civilian
asked in Ask a question.

Unable to use data

I’m unable to use data on my phone since yesterday evening. I have plenty left and my tablet can use the hotspot but my phone can’t. It’s an iPhone XR. Wasted 45 mins on the chat today getting nowhere and can’t believe how bad the service is when there is no one to actually speak to. I’ve done all the checks switched on and off etc. Can anyone help?  Thanks 

1
andewhite
Legend
2 years ago
N
Newbie
NemoNewbie
asked in Ask a question.

Changing plan

I was on an unlimited plan. I looked at my data usage statistics and I thought I was using less than 4GB per month. This has turned out to be wrong. I’m not sure if the statistics were wrong or I misread them. Long story short I switched to a 4GB plan to save money but I now reallise I needed Unlimited after all but it won’t let me switch back until next month. What can I do?

1
WelshPaul
Legend
2 years ago
W
Newbie
Waffler 52Newbie
asked in Ask a question.

no signal in RG92HX area

Is there an outage on the network here?  It is so annoying not being able to use my mobile. It is on 3g only and no auto connect. Have tried all other settings.  I would like to have compensation for this continuing system. I have to wait until July to leave the network.

5
W
Newbie
2 years ago
H
Newbie
heywoodgNewbie
asked in Ask a question.

conditional call forwarding active

Why do I get “conditional call forrwarding active” every time I make a call.Voice mail is disabled on my accountCan anyone help?

3
andewhite
Legend
2 years ago
G
Newbie
GeraldineMNewbie
asked in Ask a question.

Slow speed tethering

I changed my contract recently to have a lot of data and tether from my mobile to my laptop but I notice the speed is really slow and completly stop regularly.  My postcode is N15 3DX When I use another provider the speed is way better. Is there a limit of speed with ID tethering? 

3
andewhite
Legend
2 years ago
V
Newbie
VWdUuanONewbie
asked in Ask a question.

No mobile data - old sim in new phone

Sim only plan. Calls and text okay. Unknown number in about phone. APN settings correct.

6
V
Newbie
2 years ago
A
Rookie
AdamJW93Rookie
asked in Ask a question.

Network issues in Chilwell, Nottinghamshire. Weak 4G signal and slow data speeds

Hi there.  I’ve recently contacted iD mobile in regards to poor 4G network coverage in my area. They’ve advised me there’s a fault on my local mast however weren’t able to give me any date in regards to when this will be fixed.  I’m m just wondering if anyone else has had issues in the Chilwell, Nottinghamshire area with data speeds on 4G especially. I am in the NG9 6 area.  Kind Regards, Adam White.    

10
andewhite
Legend
2 years ago
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