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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5004 Topics

Maria Pender Hobday
Newbie
Maria Pender HobdayNewbie
asked in Ask a question.

Maria

I am in the US and not receiving a code by txt to log into my account to setup data roaming? How else can I log in? 

1
andewhite
Legend
4 days ago
Jodie Strain
Newbie
Jodie StrainNewbie
asked in Ask a question.

Trade in

I've not received anything no emails nothing I sent my phone on the 8th of March. Had people say there look into it but yet again nothing.And I'm suppose to be getting the bonus to what's the betting they dont that right too Getting really angry now 

1
Kash
iD Mobile Employee
1 month ago
Bhavi Arjun Kuchhadiya
Newbie
Bhavi Arjun KuchhadiyaNewbie
asked in Ask a question.

i want switching my old no.to ID

I try with my acount but not success to transfer my old no. To ID

1
Kash
iD Mobile Employee
2 months ago
Andrew Roberts
Newbie
Andrew RobertsNewbie
posted in Ask a question.

Contract problems

Hi I canceled my old sim about 2 months ago it said it will disconnect on the 13th of last month but did not in the mean time I got a sim only deal with yourselfs and binned my old sim I put new sim in and started using it but now I've been left with 2 bills even though I canceld one I don't think this is fair as I've requested the old account to be shut down and it didn't ever shut down now I'm in arrears on that one as I feel I should not have to pay please help thankyo 

1
Lauren
iD Mobile Employee
23 days ago
WeBuy AnyCar Yorkshire
Newbie
WeBuy AnyCar YorkshireNewbie
posted in Ask a question.

payment

Paument

2
Lauren
iD Mobile Employee
3 months ago
Mamark Williams
Newbie
Mamark WilliamsNewbie
asked in Ask a question.

cancelled sim only on chat but still sending me bills

Cancelled SIM only contract as went into Currys and had new phones with id. We cancelled through chat. Now having bills for simcard and a debt recovery agent is involved. We printed chat. Just very frustrating never been in debt before. It's just so confusing. I phoned up debt agency they gave a number for id but I need a pin to continue. I have looked through emails cannot find a pin. Cannot even sign into id 

1
Kash
iD Mobile Employee
1 month ago
A
Civilian
ajj001Civilian
asked in Ask a question.

Same phone, same allowances but two different prices

I am looking to do an upgrade from a SIM only deal to an iPhone SE 3rd gen, 128GB with unlimited data, minutes and texts but I get two deals. One at £25.99 and one at £28.99. Both are 24 months, both are £9 upfront. I can’ see any difference to explain the £3/month difference

0
A
Civilian
1 hour ago
Glen Rogers
Civilian
Glen RogersCivilian
asked in Ask a question.

need customer service

Our SIM is in a WiFi router in a caravan, so we don't know the number and I think we need to upgrade our data. Can anyone help?

1
Kash
iD Mobile Employee
20 days ago
M
Civilian
Mary-Jane EzenwaCivilian
posted in Ask a question.

Data plan

Why do i need a 3 year proof of address just for monthly data plan? 

1
Tom
iD Mobile Employee
2 months ago
P
Newbie
Plod1759Newbie
asked in Ask a question.

premium texts

I cannot send premium texts and note my plan has to be upgraded.  How do I do that?

1
Kash
iD Mobile Employee
1 month ago
David Brooks
Civilian
David BrooksCivilian
asked in Ask a question.

number

  

1
Kash
iD Mobile Employee
1 month ago
R
Newbie
Ruster1612Newbie
asked in Ask a question.

not received referral email after setting up account

Been referred on 20 April 2024 and signed up following referral link. Account is working but I’ve not received the email with link to register my new account? Realise this needs to be done within 14 days. Help please

1
Kash
iD Mobile Employee
16 days ago
A
Newbie
abigail robsonNewbie
asked in Ask a question.

bill came out my bank

Bill has came out my bank but then said sorry something went wrong

1
Kash
iD Mobile Employee
1 year ago
R
Civilian
RuthmCivilian
asked in Ask a question.

no sim card with my new mobile phone

Not received a sim card with my new mobile. I've not upgraded new customer thanks 

1
Tom
iD Mobile Employee
11 months ago
J
Newbie
John SmartNewbie
asked in Ask a question.

poor coverage in home.

 I’m getting one bar and 4g really struggling to send texts and make and receive calls without the calls dropping. 

1
Kash
iD Mobile Employee
9 months ago
S
Newbie
situ666Newbie
asked in Ask a question.

I have no mobile data

I have no mobil data for past two days, network coverage is either very poor or not existent.Can you fix that issue please or I will consider cancelling my contract.Thank you 

1
Kash
iD Mobile Employee
5 months ago
Master Wid
Newbie
Master WidNewbie
posted in Ask a question.

signak iss4

My signal is very poor No matter where I go.its very important to me as I need to be able to getcin contact with my mother as she is elderly and poorly

1
Tom
iD Mobile Employee
7 months ago
Shahbaz Iqbal
Newbie
Shahbaz IqbalNewbie
posted in Ask a question.

sim not working

My sim not working even I didn’t make I’d mobile app account please contact me on REMOVED

1
Mohammed
iD Mobile Employee
1 year ago
blairdurno
Newbie
blairdurnoNewbie
posted in Ask a question.

Happy New Year

Wishing everyone a Happy New Year.

2
Nikhil P
iD Mobile Employee
4 months ago
N
Newbie
N2402Newbie
asked in Ask a question.

sim not activated

I have ordered mobile phone on sat, received on sun , sim is still not active 

1
Tom
iD Mobile Employee
11 months ago
Huw Matthews
Newbie
Huw MatthewsNewbie
posted in Ask a question.

restricted

I changed my direct debit date but still have been restricted for not paying.

1
Kash
iD Mobile Employee
1 year ago
Emma Hammond
Newbie
Emma HammondNewbie
asked in Ask a question.

Help No sim

I have purchased a contract phone. However there is no sim with the phone.  Do I need to purchase separately even though it a contract with a phone number? Unsure who to contact for support ?       

1
Kash
iD Mobile Employee
1 year ago
Jae-Alexandra Emeri
Newbie
Jae-Alexandra EmeriNewbie
posted in Ask a question.

services

I need HELP you have cancelled my services again!! I am not happy 

1
Kash
iD Mobile Employee
1 year ago
April Sweetman
Newbie
April SweetmanNewbie
asked in Ask a question.

not recevint messages

I am not actually receiving any text messages since swapping my number to you 

4
Mohammed
iD Mobile Employee
1 year ago
Grace Dixon
Newbie
Grace DixonNewbie
posted in Ask a question.

Bill

Why has my bill go up?

1
Kash
iD Mobile Employee
1 year ago
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