Maria

Roaming is normally on by default for your iD account, @Maria Pender Hobday?

Did you turn this off before you arrived in the USA? 

Hey there @Maria Pender Hobday, welcome to Community!

As @andewhite has politely mentioned, roaming is normally turned on via default on your iD Mobile account, or can be switched on via logging into the iD Mobile app/website. You will also need to ensure you’ve enabled roaming via your phone’s own settings, as well as increasing your bill cap via the iD Mobile app/website, to allow for charges to go through, and to an amount you’re happy spending.

If you’re still having issues with receiving the verification code, or turning roaming on/off, please let us know, and we can discuss further.

Thank you,

Tyler

Hi, I have turned on data roaming on app and phone, upped my bill to accommodate roaming but I'm still not getting roaming? What else can I do it's a bit of a problem with no data. 

Hi @Maria Pender Hobday 

Are you getting any roaming or is the issue just with receiving the text?

Are you able to manually connect to either AT&T and/or T-Mobile?

Tom

I'm receiving texts , still am not getting any data! My phone is showing the roaming signal/sign, it's just not connecting. 

I'll try manually connecting to AT&T or T-Mobile. 

Thank you. 

Have tried connecting manually, it's says connected to a each network and signal is showing as on roaming, but when trying to go into the internet it's says 'no internet '. 

No I have data roaming in on my phone and if app and have upped my bill cap. Still no internet. 

How long have you been using the same iD SIM card, @Maria Pender Hobday? 

Sometimes very ‘old’ SIM cards seem to cause problems.

It was a brand new SIM Feb/March this year. 

Are you using a VPN or Private DNS, @Maria Pender Hobday? 

Are you using more than one SIM in your handset?