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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5014 Topics

Mary Wright Wright
Newbie
Mary Wright WrightNewbie
asked in Ask a question.

payment

How long does payment take to process 

1
andewhite
Legend
4 days ago
Rich Wildsmith
Newbie
Rich WildsmithNewbie
asked in Ask a question.

Issues

Couple of issues over the past couple of months that I’ve never encountered before.  Firstly outgoing calls are taking 15-20 to connect.  Just silence before the other line starts ringing.  Not a major issue just a bit oddSecondly and more importantly; text messages are failing to send.  I send them and then get a notification that it’s failed to send.  Only way I’ve found to get round it is to turn off WiFi and use the data.  Any other solutions? iphone 13

1
andewhite
Legend
4 days ago
Maria Pender Hobday
Newbie
Maria Pender HobdayNewbie
asked in Ask a question.

Maria

I am in the US and not receiving a code by txt to log into my account to setup data roaming? How else can I log in? 

1
andewhite
Legend
4 days ago
A
Civilian
Anth_11Civilian
asked in Ask a question.

refer a friend

Can you please help me with regards to refer a friend 

1
Kash
iD Mobile Employee
6 days ago
G
Newbie
grallNewbie
asked in Ask a question.

In new ID app my plan has changed

I wolud like to know why is my bill for this month showing 40.99 when it should be 37.99?The problem is from when new app was relased.

1
Kash
iD Mobile Employee
6 days ago
Laura Yates
Newbie
Laura YatesNewbie
asked in Ask a question.

Anyone else having internet issues since yesterday

Apparently a storm has disrupted internet signals. I have had no internet indoors since 14:00, 10/05/.is anyone else experiencing similar problems and if so do we know when it will be resolved?

1
Kash
iD Mobile Employee
6 days ago
Sandra Petrauskaite
Newbie
Sandra PetrauskaiteNewbie
asked in Ask a question.

Sandra

I pay for my internet,but i cant use it,just it missed and dont take money from my bank account.

1
Tom
iD Mobile Employee
6 days ago
MichalChorazewicz
Newbie
MichalChorazewiczNewbie
asked in Ask a question.

new app problems

Hi I'm trying to login to new app but my login and email is not working. 

1
Kash
iD Mobile Employee
5 days ago
Idgrossincompetent
Civilian
IdgrossincompetentCivilian
asked in Ask a question.

i ahve to leave this awful company

So many issues with this company and a lot of distress caused just so they can presumably take customers money and get away with employer one staff member on part time hours 

1
Kash
iD Mobile Employee
5 days ago
Michelle Coulcher
Newbie
Michelle CoulcherNewbie
asked in Ask a question.

Michelle

I have my pac but can't find where to add it to keep my old number 

1
Kash
iD Mobile Employee
5 days ago
F
Newbie
febinjohny7Newbie
posted in Ask a question.

carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)

Why Its like that carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)Why Its like that

1
Tyler
iD Mobile Employee
4 days ago
J
Civilian
JFJCivilian
asked in Ask a question.

phantom calls to other mobiles

I have received a number of calls today with people saying I have called them, I have not and there is no record on my phone of those calls, is anyone else having this issue, iPhone 12 max pro

1
Tom
iD Mobile Employee
3 days ago
R
Newbie
ryuk13Newbie
asked in Ask a question.

Proof of Usage Document

I have request a Proof of Usage document from an live agent, but they said they cant provide the IMEI number or anything that can uniquely identify the phone that I have been using. The whole purpose of a Proof of Usage document is to show exactly what phone was in use during certain times, and I need this document to show to my insurance to make a claim. Specifically: “Proof of usage should include the device make, model, IMEI number and the first and last date the device was used”. How do I obtain this?

1
Tom
iD Mobile Employee
3 days ago
J
Civilian
jhessionCivilian
asked in Ask a question.

Blacklist and Usage Proof

Hi, I had my iPhone 14 stolen in Spain and have already used the live chat bot to blacklist it. However I never received any proof of this. Therefore I require proof of blacklisting and proof of usage ASAP! Can somebody help with this please?

1
Tom
iD Mobile Employee
3 days ago
J
Newbie
JuliedawnNewbie
asked in Ask a question.

phonecalls

Ever since I swapped my mobile number over from 02 to id,  people keep phoning me saying they have missed a call from my number..when I haven't phoned them. They have even sent me a screen shot of the number that has phoned them..and it's definitely mine. What is happening?

1
Kash
iD Mobile Employee
9 hours ago
Jessica Anne
Civilian
Jessica AnneCivilian
asked in Ask a question.

duplicat payments

Hi,  I have accidentally send 4 payments as the webpage kept creshing during payment. All these payment have been take an are now past pending. Could I be refunded for the 3 mistake payments?  Many thanks

1
Kash
iD Mobile Employee
8 hours ago
L
Civilian
Lynne CrawfordCivilian
asked in Ask a question.

trade in

How do I trade in an old phone? 

1
Tom
iD Mobile Employee
8 hours ago
S
Civilian
Syeda AkhtarCivilian
posted in Ask a question.

SIM Cancellation

[url=https://community.idmobile.co.uk/members/syeda-akhtar-43637]Syeda Akhtar[/url] has reported a post, giving this reason: [quote]Hi there. Can you please advise how to cancel sim plan please? It's been 3 days and am yet to hear from you. [/quote] [url=https://community.idmobile.co.uk/pay-as-you-go-106/cancel-sim-plan-only-and-direct-debit-40061?postid=73979]topic|topics[/url] Posted by: [url=https://community.idmobile.co.uk/members/syeda-akhtar-43637]Syeda Akhtar[/url]

0
S
Civilian
3 years ago
C
Newbie
Chele123Newbie
asked in Ask a question.

Phone locked

I entered my correct pin number to unlock screen but incorrect pin entered keeps appearing and phone will not unlock. How can I get into my phone as I am definitely using the correct pin

0
C
Newbie
1 year ago
M
Civilian
MichealJoneiCivilian
asked in Ask a question.

What Is the Difference Between E-Commerce and E-Business?

There are now many tools and apps available to keep track of your business growth and goal easily as well as to understand your customers' buying behaviors. frenzy pk For example, the bestselling products for the past couple of months, the number of returning customers, the number of cart abandonment, etc.

0
M
Civilian
1 year ago
Alex Belwood
Newbie
Alex BelwoodNewbie
asked in Ask a question.

Has anyone received their £100 curry vouchers yet?

I know that the terms say we can expect the vouchers between 17/03 and 16/04, but im wondering if anyone has received theirs yet? cheers

0
Alex Belwood
Newbie
1 year ago
canzer
Newbie
canzerNewbie
asked in Ask a question.

Oppo Find X5 Lite

anyone get the oppo find x5 lite yet, is it any good?

0
canzer
Newbie
2 years ago
MonkeyMann
Newbie
MonkeyMannNewbie
asked in Ask a question.

Urgent help meeded. please help me ID mobile or anyone.

I placed my upgrade with ID last week. Dpd mis labelled my parcel and I received 2 dirty covid tests. I immediately caught the driver and made him take a photo and send it back to DPD. a lady at the depot has phone and said sorry they know where my phone is. And also sent an email to me saying as much.I have tried all week to get this resolved. Virtual chat agents can do nothing. Vustomer complaints team will do nothing until DPD update them.DPD won't do anything until they get the handset back from the address it got accidentally delivered to.I have lost all trust in ID mobile, they have been making promises since Tuesday to get my replacement handset sent and now I'm told I may have to wait a further week.That conveniently takes me past my 14 days cooling off period, I have asked if we can cancel and reorder to be told not until someone somewhere communicates between DPD and ID. Please can anyone help me please. I can't spend any more time waiting for a call to be answered and trying

0
MonkeyMann
Newbie
2 years ago
J
Newbie
John.rNewbie
asked in Ask a question.

pm

Hi I need someone to pm me about cancelling disconnection which is processing and why is live chat not loading I have tried for three days and used different browsers but no live chat I have also tried 7777 from my mobile and no where can I find on the menu to stop a cancellation this doesn't look good for id I might just leave anyway  John r 

0
J
Newbie
1 year ago
H
Civilian
honkytonkCivilian
asked in Ask a question.

Upgrading my existing plan, and it's asking me for payment details?

I’ve got a sim only rolling month plan, when I log into my account it shows an option to update to a different plan. When I click on that and select a new plan, it’s making me go through checkout and add my card details, and they will charge it £0.01, why? Can’t they just change my plan and continue to charge my existing direct debit instead of creating some new 2nd payment?Also, when will this new plan take effect? It feels like I’m going to sign up to a new plan halfway through the month so I’m being charged for this new plan whilst still be charged my old one also? 

0
H
Civilian
2 years ago
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