please cancel my contract

  • 1 April 2024
  • 1 reply
  • 23 views
Blake Pettitt
Rank

I tried cancelling my nanas contract phone that she has barely ever used months ago and i still kept getting charged, so i cancelled the dd and now im being harassed for like £4 she has dementia now and is in a care home. I got her a new phone while she was still independent so she had a panic/help button on the phone she could push for emergencies but it proved ineffective and she needs more help. I dont even know what the phone number was because it was never actually used but please can you cancel it like you was asked to do months ago. Thank you

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Blake Pettitt 

 

I’m sorry to hear this, with a case such as this it may be best to contact the vulnerable customers team at the following link.

 

https://www.idmobile.co.uk/legal/accessibility

 

Cancelling the direct debit would not be a method to cancel the contract, only the payments to it.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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