Question

changing to sim only

  • 1 April 2024
  • 1 reply
  • 25 views
JMo
Rank

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?

My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?

the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? 

thanks 

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @JMo 

 

Please could you let us know the date that your contracted term ends?

 

It sounds like your contracted term finishing date hasn’t come up yet, it’d show upgrades to a phone and not a SIM card before this date, on/after it would show both.

 

Alternatively, you’ll be able to call the sales team on 0207 1391 397.

 

Tom

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